Customer reviews from netgear.com
NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Average customer rating
4.9
(3,841 Reviews)
Rating breakdown 3,841 reviews
5 Stars
3,652
4 Stars
115
3 Stars
29
2 Stars
17
1 Star
28
17%of customers recommend this product.
(
4 out of
24)
Customer Reviews for NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Customer Rating
2
Product ok, getting it up and running not
on May 31, 2020
Posted by: Anonymous
The product performs well. Problem is instructions to get up and running poor. Hence spent about 5 hrs where 1 , at most, should have sufficed. In addition, their tech support was pretty bad in terms of providing useful assistance. These guys really need to be trained.
Written by a customer while visiting netgear.com
Customer Rating
4
Faster and More Reliable Than a Basic Router
on June 1, 2020
Posted by: eggplant2009
It has definitely allowed me to tap into greater speeds and I have to restart and reset much less often. The security features are a nice added bonus.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Installation
on June 1, 2020
Posted by: Bob Westgren
By following the straightforward instructions, installation of this unit was accomplished easily and flawlessly. I am very pleased with the performance of the Nighthawk AC2300. There have been no problems.
Written by a customer while visiting netgear.com
Customer Rating
4
Fast and easy to use
on June 1, 2020
Posted by: Charlie
Set up was simple and the wireless speed is great Couldn’t ask for a better product
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Installation
on June 1, 2020
Posted by: Bob Westgren
By following the straightforward instructions, installation of this unit was accomplished easily and flawlessly. I am very pleased with the performance of the Nighthawk AC2300. There have been no problems.
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect
on June 2, 2020
Posted by: Ryan Clark
Simple to setup, can handle many devices, and is a vast improvement over the one Spectrum provided. Actually achieving the speeds I pay for.
Written by a customer while visiting netgear.com
Customer Rating
2
Slower than previous model
on September 8, 2020
Posted by: Anonymous
Gender:Male
Length of ownership:1 year or longer
Router ran well for about 1 1/2 years. Now it struggles to keep 35 Mbps on both 2.4 and 5G bands. This is measured only 20 ft from router with no walls.
Terribly disappointed in this. Netgear has produced great products in the past. Not so much with this one
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, September 8, 2020
Hi MarcShermanis,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Drops 5Ghz band frequently
on October 23, 2020
Posted by: RouterUser
Gender:Male
Length of ownership:1 year or longer
This router worked well when first bought but a couple firmware updates ago the router now drops the 5GHz band for around a minute randomly. If you search on-line this is a wide-spread problem with this particular router. It makes remote learning and working from home near impossible when connected to the 5GHz band. Factory resets have been completed as well with no changes. Netgear says they don't know about this issue (even though it is all over their own forums). Unless they address this with a firmware update soon I would stay far away from this product as there is device cannot operate on anything but the 2.4GHz band and be stable.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, October 26, 2020
Hi RouterUser,
Thank you for the feedback on your router. We would like to look into the support opportunities with you. Please email us at NetgearTeam@netgear.com
Thank you.
Thank you for the feedback on your router. We would like to look into the support opportunities with you. Please email us at NetgearTeam@netgear.com
Thank you.
Written by a customer while visiting netgear.com