Customer reviews from netgear.com
NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Average customer rating
4.9
(3,841 Reviews)
Rating breakdown 3,841 reviews
5 Stars
3,652
4 Stars
115
3 Stars
29
2 Stars
17
1 Star
28
17%of customers recommend this product.
(
4 out of
24)
Customer Reviews for NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Customer Rating
1
Worthless
on June 16, 2021
Posted by: Chad Singer
Purchased for parental controls and was completely disappointed. First problem was the router hooked up to my providers WiFi router/ modem. Anyone wishing to avoid parental controls would just need to connect to the providers router to avoid controls. Secondly, after setting up parental controls I was notified that the devices were running IOS 14 or newer and couldn’t be identified and therefore the controls wouldn’t work. I could go to each device and change some of their settings in order for it to work but what’s the point in that. The user could just change the settings back. Completely useless for me. Returned the next day.
Written by a customer while visiting netgear.com
Customer Rating
1
Delivers the speed and reliability
on June 22, 2021
Posted by: Will
Delivers the specifications on speed for WIFI and stays connected very reliable router. The ease of setup with the ap was amazing too!
Written by a customer while visiting netgear.com
Customer Rating
5
Solid performance
on July 22, 2021
Posted by: Chris
Performs well - steady, reliable signal and covers the whole house and the backyard! Beats the crappy Spectrum Router we had!
Written by a customer while visiting netgear.com
Customer Rating
1
Bad experience. Restarting several times a day...
on July 24, 2021
Posted by: Gil Amsalem
Gender:Male
Length of ownership:6 months
I bought this router few months ago.
The positive thing to say, is that: when it works, it works really good.
BUT, The router keeps restarting itself few times a day.
It is super annoying, and when I searched the web for solutions, I found that it is a very common problem.
I don't understand how a company like Netgear can sell such terrible experience.
The positive thing to say, is that: when it works, it works really good.
BUT, The router keeps restarting itself few times a day.
It is super annoying, and when I searched the web for solutions, I found that it is a very common problem.
I don't understand how a company like Netgear can sell such terrible experience.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, July 26, 2021
Hi Gil Amsalem,
Thank you for your feedback. If you are having problems with your AC2300, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your feedback. If you are having problems with your AC2300, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Very Versatile and Long Range
on July 26, 2021
Posted by: Anonymous
Very easy admin access and router configuration. Really like the 3G and 5G access for short and long range connectivity. Ping is phenomenal via RJ45 and WiFi. Keep up the great work!
Written by a customer while visiting netgear.com
Customer Rating
1
Had to replace in ~1.5 years
on October 14, 2021
Posted by: hoosierinwisco
Gender:Female
Length of ownership:1 year or longer
I can't get into the technical details of our issue, but hoping this review may save someone money.
We bought our Nighthawk router in ~May of 2020 after a few months of struggling with our wifi when we both started working from home. While it was an improvement over our Apple Airport (yeah, it was old), we've still had spottiness with our wifi and significantly lower speeds than when hard-wired. We even tried changing our internet provider and started paying for increased speeds to see if that was the issue, but we're now convinced it's the router.
Less than 2 years later, my partner is currently out purchasing a different router. Given the price tag, we were completely underwhelmed with it's performance and frustrated at having to replace it in such a short time period. We are not interested in purchasing another Netgear product after this experience.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, October 15, 2021
Hi hoosierinwisco,
We're sorry to hear that you are experiencing problems with your R7000P and are considering replacing it. For issues such as these, we would recommend checking out a few different troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?language=en_US, and also: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
There was also a Firmware update on 9-16-21 with a hotfix: https://kb.netgear.com/000064028/R7000P-Firmware-Version-1-3-3-142-Hot-Fix.
However, if you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
We're sorry to hear that you are experiencing problems with your R7000P and are considering replacing it. For issues such as these, we would recommend checking out a few different troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?language=en_US, and also: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
There was also a Firmware update on 9-16-21 with a hotfix: https://kb.netgear.com/000064028/R7000P-Firmware-Version-1-3-3-142-Hot-Fix.
However, if you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Works Great!
on October 28, 2021
Posted by: Jim Potter
Set up wired internet to my kids upstairs bedrooms plus to my living room Smart TV and we all are getting the same high speed results. The WiFi works great for all our smart phones too.
Written by a customer while visiting netgear.com
Customer Rating
5
Easiest Setup Ever!
on December 19, 2021
Posted by: Wes Eberly
The setup for this router was so easy. Just downloaded the app to my phone and followed the instructions. Within 5 minutes it was all done. Would recommend for anyone!
Written by a customer while visiting netgear.com