Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,160 Reviews)
Rating breakdown 10,160 reviews
5 Stars
8,112
4 Stars
1,271
3 Stars
366
2 Stars
131
1 Star
280
37%of customers recommend this product.
(
19 out of
52)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
5
Works great!
on August 7, 2021
Posted by: Beefaroni
I’ve had this bad boy for a few years now and it can handle multiple devices in the house streaming games or video. We do not have cable…
Written by a customer while visiting netgear.com
Customer Rating
1
Did not work.
on August 7, 2021
Posted by: John Collis
I bought this router brand new from a retail store. I spent hours trying to set it up. The app wasn’t helpful. The firmware on the router wasn’t up to date. After two lengthy phone calls with tech support, it still doesn’t work. I feel a new unit shouldn’t require 3 separate calls with tech support and cause so many issues. I will be returning.
Response from netgear.comBy Consumer Affairs, August 9, 2021
Hi John Collis,
We're sorry to hear that you had problems with your R6400 and are planning to return it. We do have a installation resource with guided assistance at the following link: https://kb.netgear.com/119/How-do-I-set-up-and-install-my-NETGEAR-router?language=en_US.
For the R6400, the firmware was updated as recent as 7-28-21 here at the following link: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you still wish to return and if you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your R6400 and are planning to return it. We do have a installation resource with guided assistance at the following link: https://kb.netgear.com/119/How-do-I-set-up-and-install-my-NETGEAR-router?language=en_US.
For the R6400, the firmware was updated as recent as 7-28-21 here at the following link: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you still wish to return and if you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great for price
on August 7, 2021
Posted by: Patrick Burns
Couldn’t ask for better router in the price range. Easy to set up and works well with other routers as well.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome
on August 7, 2021
Posted by: Anonymous
We were having intermittent internet. Was told to get a new router and modem. Did some research and read reviews and saw this one came highly rated. Had a little trouble getting it to connect to the net but once it connected it has been absolutely awesome. No more spotty internet, no more freezing. I highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem/Router
on August 7, 2021
Posted by: Rebecca Marks
Had to buy a new router but found this and it works a lot faster then the one I got from the cable company!
Written by a customer while visiting netgear.com
Customer Rating
5
good signal and nice coverage
on August 8, 2021
Posted by: Ying Dai
This product is really easy to install and easy to manage my own account as well as my password.
Written by a customer while visiting netgear.com
Customer Rating
5
Great value for money
on August 8, 2021
Posted by: Dave k
Easy to connect and setup. Fast internet and strong signal all over the house.
Written by a customer while visiting netgear.com
Customer Rating
5
works great
on August 8, 2021
Posted by: good grief
Product woks great as described and easy to set up with my cable company. The only downside was, there was no instructions that said I needed to register the product before it would work. Had to call customer service to find that out.
Written by a customer while visiting netgear.com