Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,124 Reviews)
Rating breakdown 10,124 reviews
5 Stars
8,088
4 Stars
1,265
3 Stars
363
2 Stars
130
1 Star
278
37%of customers recommend this product.
(
19 out of
52)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
1
Intermittent Connection and Warranty Not Fulfilled
on March 31, 2020
Posted by: DPD_LLC
Gender:Male
Length of ownership:3 months
I have reached out over 3 times for support because of an intermittent WiFi connection. I did all the recommended steps each time, from talking to my ISP (and confirming it was not the Internet service), to moving the unit to a different location, to factory resets, and reading all the support documents I was directed to. Finally, I came to the conclusion that this unit must be defective. The response I received when trying to get it replaced under the one year warranty was that I need to have the unit diagnosed. But, it turns out the only way to have it diagnosed is to pay for additional technical support. And, the worst part is despite the multiple calls I made in the past they claim I was never put through the full technical diagnostic support. I am very disappointed in this product and the related service. The irony is, if my unit was replaced under the warranty as expected, I would likely be writing a great review.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 1, 2020
Hello,
We are sorry to hear that you had a difficult time replacing your product while still under the warranty. We would like to help with this. Please reach out to NetgearTeam@netgear.com
Thank you,
NETGEAR Team
We are sorry to hear that you had a difficult time replacing your product while still under the warranty. We would like to help with this. Please reach out to NetgearTeam@netgear.com
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Slow speeds
on December 5, 2019
Posted by: Trader55
Gender:Male
Length of ownership:1 year or longer
As with the review from Anonymous from 5 days ago, I am experiencing a slowdown of internet speeds. Hooked directly to computer, I get downloads of 230+, through the modem they drop to 150 or less. I have checked every setting I can think of, but nothing has changed. Any advice would be appreciated.
Written by a customer while visiting netgear.com
Customer Rating
1
Unreliable
on May 7, 2020
Posted by: Jason
Within two weeks of purchasing this modem router the 2.4ghz portion of the network quit working. I tried multiple options to fix it including factory resets and completely redoing my network setup. Of course it was past the time when I could return it to where I purchased, so I registered it with Netgear and began the process of creating a support ticket. The beginning went ok with most of the support being things that I had already done, but I tried them again just to be sure. Once we got to the place where it looked like they were going to have to take the device back because it was actually broken, all support communication stopped. I have messaged multiple times given more than the promised 24-48 hour windows for them to respond, but nothing. I ended up having to completely shut off the wireless router portion of this device, purchase a different wireless router and use this device as simply a modem -- a very expensive modem. I would not recommend this router because it is unreliable nor would I recommend Netgear support. They seem to be unreliable as well.
Response from netgear.comBy NETGEAR Team, May 11, 2020
Hi Jason,
We are happy to look into the issues with your C6300 and support. Please reach out to us at Netgearteam@netgear.com
Thank you.
NETGEAR team
We are happy to look into the issues with your C6300 and support. Please reach out to us at Netgearteam@netgear.com
Thank you.
NETGEAR team
Written by a customer while visiting netgear.com
Customer Rating
1
not for multidevices
on November 11, 2019
Posted by: rit par
Gender:Male
Length of ownership:6 months
i am having to reset my rounter 2 times a day, wi-fi keeps dropping. not suited to connect for more than 5 wifi devices connected.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, November 12, 2019
Hi Rit,
Thank you for your review and feedback. You should not have to reset your device regularly. We are sorry to hear of the experience you have had with this modem and we are happy to look into the support options with you. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number.
Thank you.
Thank you for your review and feedback. You should not have to reset your device regularly. We are sorry to hear of the experience you have had with this modem and we are happy to look into the support options with you. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Just Works!
on August 4, 2020
Posted by: sunpadre
Gender:Male
Length of ownership:1 year or longer
I bought this a couple years ago - if I remember correctly. It's been a while, anyway, this product has been working very well for our family. We are heavy users with lots of bandwidth needs and this delivers! Don't use it with a splitter though, even though it still will work, it needs a direct connect from the cable source and it'll be rock solid.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
weak security
on February 14, 2021
Posted by: Anonymous
Length of ownership:1 year or longer
I got this modem router combo 1 years - 3 months and after 1years - 3 months is having this combo now has weak security problems because it only haves wps2 not wps3 which is new and secured. I am really disappointed. and I am also having drop WIFI signal problem where the Wi-Fi gets stopped and it does not work for 5-10 mins (i have talk to my cable provider Xfinity and they said everything is working very nice from out end). if this happened 3 months before I would have replace it under the warranty, I am really disappointed to be honest.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
AC1750 extender review
on March 24, 2020
Posted by: Tisha
It connects to modem well, but it keeps having internet fails. All devices would loose internet connection. And no it’s not our modem, it has been tested properly. May return product.
Response from netgear.comBy NETGEAR Team, March 24, 2020
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your Extender. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Not good
on May 3, 2020
Posted by: Venkat
Frequent disconnection. Tried to contact customer care many times. No use
Response from netgear.comBy NETGEAR Team, May 4, 2020
Hi Venkat,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your modem. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your modem. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com