Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,161 Reviews)
Rating breakdown 10,161 reviews
5 Stars
8,113
4 Stars
1,271
3 Stars
366
2 Stars
131
1 Star
280
37%of customers recommend this product.
(
19 out of
52)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
3
Hard to set up
on January 24, 2021
Posted by: DaveR
Instructions don’t explain the unit well. I’m not sure if I worked be better to use it as “source point” or an “extender”. Set it all up on the app. Two days later it crashed. Went back to the app and everything was gone. Had to create the account all over again.
Response from netgear.comBy Consumer Affairs, January 26, 2021
Hi DaveR,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
poor choice
on January 24, 2021
Posted by: Charles McCullouch
this item would not hepl increase the wifi 25 ft to extend to our bedroom on the same floor
Response from netgear.comBy Consumer Affairs, January 26, 2021
Hi Charles McCullouch,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Does the job
on January 24, 2021
Posted by: KC L
This router works just like it is supposed to. Easy to set up and is reliable especially in out 1500 sqft home. Would highly recommend to anyone.
Written by a customer while visiting netgear.com
Customer Rating
5
extended my wifi and lan
on January 24, 2021
Posted by: moshland
needed for an ethernet plug for garage security dvr (not wifi capable) and worked perfectly
Written by a customer while visiting netgear.com
Customer Rating
3
Please read for your own sanity.
on January 24, 2021
Posted by: Gean
Works OK. Not Only getting medium strength signal while 10 feet away from it. Also. Impossible for the average schmo to set up. Knock it off with all the insructions in pure geek speak. I had to set up for a dozen people who are tech savvy. Dont tell me you cant make it easier. Bring back Genie also. Nighthawk app. doesnt work and drains phone battery in minutes. Suppose you dont have a phone? Bill Gates would be frustrated. Your selling these products to the average consumer that doesnt have a masters in comp. engineering. Get with the program !
Response from netgear.comBy Consumer Affairs, January 26, 2021
Hi Gean,
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Mind blowing
on January 24, 2021
Posted by: Silas Cole
This has made me enjoy surfing the web and playing video games again! Definitely beats the competition!
Written by a customer while visiting netgear.com
Customer Rating
5
Simple and straightforward
on January 24, 2021
Posted by: MichaelN
I needed a second floor Extender for our two-story 3500 square-foot house. We have the new spectrum mesh router and I was concerned that it would not match to mesh of different brands. I had no problem downloading the app or setting it up I am very happy with it
Written by a customer while visiting netgear.com
Customer Rating
1
The most difficult router I’ve ever experienced!
on January 24, 2021
Posted by: Cam
It was working fine until a day later after use it constantly disconnects and once the WiFi is off you are unable to use the app itself to fix it. The coverage sucks as well. The app doesn’t help a bit keeps kicking me out
Response from netgear.comBy Consumer Affairs, January 26, 2021
Hi Cam,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com