Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,124 Reviews)
Rating breakdown 10,124 reviews
5 Stars
8,088
4 Stars
1,265
3 Stars
363
2 Stars
130
1 Star
278
37%of customers recommend this product.
(
19 out of
52)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
5
Great router - GAMBLER
on January 21, 2020
Posted by: Anonymous
Went from a regular spectrum router to this and also from a WiFi router and modem combo and this is by far the best change I’ve noticed in a lot of different categories mostly with gaming and downloading
Written by a customer while visiting netgear.com
Customer Rating
1
returned AC1750
on January 30, 2020
Posted by: oldman2
After six days of effort I was unable to get this device to a satisfactory level of performance. Unable to switch from bridge mode back to gateway mode; when in bridge mode, unable to see modem performance data; Attached Devices list and Access Control really non-intuitive operation; and the killer, unable to set Domain Name Server service IP.
Response from netgear.comBy NETGEAR Team, January 31, 2020
Hello,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If there is anything we can do to further help please reach out to us at Netgearteam@netgear.com
Thank you,
NETGEAR Team
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If there is anything we can do to further help please reach out to us at Netgearteam@netgear.com
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on February 2, 2020
Posted by: Dk
This was a quick and easy set up, which is what I appreciate most! And the speed is much faster than my previous router!
Written by a customer while visiting netgear.com
Customer Rating
2
Not as good as Xfinity WiFi performance
on February 2, 2020
Posted by: Adam
I bought this for increased speed and range for my in-law suite about 50 ft from the house. Right next to the router, I got 300 mbps with xfinity router and only 90 mbps with netgear router. At 50 ft I got equal performance at about 45 mbps. Though streaming Netflix had constant buffering with game console at 50 ft. I do get the extended range past that but no speed benefit.
Response from netgear.comBy NETGEAR Team, February 4, 2020
Hi Adam,
We are happy to look into the configuration of your R6400 router to improve the speeds. We have linked the user manual below and please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_07Aug2015.pdf
Thank you.
NETGEAR Team
We are happy to look into the configuration of your R6400 router to improve the speeds. We have linked the user manual below and please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_07Aug2015.pdf
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible
on February 17, 2020
Posted by: jpeck
Gender:Male
Length of ownership:6 months
Cannot use new browser to get to config. can only use IE and even then I cannot get regular access to my config. using with spectrum/charter
Config is so slow its unusable. continued prompts for credentials. cannot get in to router to make congif changes.....just plain awful. Wish I would not have purchased
Config is so slow its unusable. continued prompts for credentials. cannot get in to router to make congif changes.....just plain awful. Wish I would not have purchased
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, February 18, 2020
Hi jpeck,
You should have no issues logging into the web user interface. I have linked a resource on how to do that below:
https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-home-router
If you need further assistance, please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
You should have no issues logging into the web user interface. I have linked a resource on how to do that below:
https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-home-router
If you need further assistance, please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Returned it
on February 24, 2020
Posted by: rfriendly
Setup was ok but not as easy as promoted. No noticible increase in download or upload speeds vs standard cable tv router. Returned it and bought eero pro. Much happier. Practically set itself up and I’m seeing the speed increase I wanted as well as the range.
Response from netgear.comBy NETGEAR Team, February 24, 2020
Hello,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If there is anything we can do to further help please reach out to us at Netgearteam@netgear.com
Thank you,
NETGEAR Team
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If there is anything we can do to further help please reach out to us at Netgearteam@netgear.com
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Not satisfied
on March 1, 2020
Posted by: Anonymous
Not satisfied with this product. Could not even use it after numerous attempts to connect using the provided password on my TV. To make matters worse your support team did not attempt to assist, could not relate or understand what my problem was and did not provide me with a solution although I received apologies at least 8 times which was too condescending. Ended returning it and got another router from another company and it is working perfect!
Response from netgear.comBy NETGEAR Team, March 2, 2020
Hello Steven,
Hello,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If there is anything we can do to further help please reach out to us at Netgearteam@netgear.com
Thank you,
NETGEAR Team
Hello,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If there is anything we can do to further help please reach out to us at Netgearteam@netgear.com
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Great modem Router although it drops sometimes
on March 8, 2020
Posted by: Clinzell
Great Modem Router the family loves it. I particularly like the additional bands. That frees up the congestion that occurs when many devices are running and streaming; at times the device drops the net, bit wifi is still present! Go figure, but We love it. Will buy another.
Written by a customer while visiting netgear.com