Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,160 Reviews)
Rating breakdown 10,160 reviews
5 Stars
8,112
4 Stars
1,271
3 Stars
366
2 Stars
131
1 Star
280
37%of customers recommend this product.
(
19 out of
52)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
5
Solved my wifi problem!
on June 3, 2020
Posted by: Louise Skillman
Strenghed my wifi signal and eliminated slow speeds in my home!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup
on June 3, 2020
Posted by: Andy
Easy to setup and got it working quickly. No problems and all platforms connect work great.
Written by a customer while visiting netgear.com
Customer Rating
1
Awful product
on September 2, 2020
Posted by: JohnDoe
This is the worst extender I have ever owned.
I downloaded the app, plugged in the extender, and went through the setup process. Attempting to connect to the network crashed my entire network. Factory reset and try again, same result.
The app is very poor as well because it comes back telling me the password for the network is not correct (which I know it is because I tested a device using the same password) which tells me the app is so poorly programmed it doesn't even know how to interpret a downed network.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, September 3, 2020
Hi JohnDoe,
Thank you for your review. This resource should help you "troubleshooting NETGEAR WiFi range extenders" To find this resource, one of many others, please login to MyNETGEAR and click support. Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help. Thank you.
Thank you for your review. This resource should help you "troubleshooting NETGEAR WiFi range extenders" To find this resource, one of many others, please login to MyNETGEAR and click support. Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help. Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Difficult, no impossible, to set up
on September 26, 2020
Posted by: Wasted time and going mad
Gender:Male
Length of ownership:1 week
I bought this today and I have spend about 5 hours trying to get it set up. It is obviously difficult to set up. I tried to see if Nighthawk is the way to go, but that Ap made it worse. I kept getting told that it was not able to connect to my existing network, and to connect to Nighthawk. But I wanted an extender not a new router.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, September 28, 2020
Hi Wasted time and going mad,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing WiFi
on October 6, 2020
Posted by: Anonymous
One of the best internet I’ve had in a long time. The internet is so fast I couldn’t ask for more.
Written by a customer while visiting netgear.com
Customer Rating
5
MY NETGEAR WIFI ROUTER
on October 6, 2020
Posted by: Anonymous
I AM VERY HAPPY WITH MY PURCHASE OF A NETGEAR SMART WIFI ROUTER.
Written by a customer while visiting netgear.com
Customer Rating
4
Reliable so far
on October 6, 2020
Posted by: Jon p
Have had this one for a couple months now and so far it’s been reliable. Although my little sister and I use zoom for school and it does lag at times.
Written by a customer while visiting netgear.com
Customer Rating
2
Functional, but not much more
on October 6, 2020
Posted by: Disappointed
We had high expectations for this modem router, but the best I can say is that it usually works. Our speed is slower than the 3yr old modem and router it replaced. The app continually tells me that the firmware needs to be updated, and the Netgear rep told me we need to contact our ISP about that. iSP says it’s the correct version. Honestly, I’m tired of sitting on phones and on hold trying to make it work. Haven’t decided yet what I’ll do.
Response from netgear.comBy Consumer Affairs, October 8, 2020
Hi Disappointed,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Modem Router. This resource should help you " https://kb.netgear.com/27322" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Modem Router. This resource should help you " https://kb.netgear.com/27322" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com