Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,124 Reviews)
Rating breakdown 10,124 reviews
5 Stars
8,088
4 Stars
1,265
3 Stars
363
2 Stars
130
1 Star
278
37%of customers recommend this product.
(
19 out of
52)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
1
Disappointed!
on May 27, 2020
Posted by: karloc
Gender:Male
Length of ownership:3 months
I have been running the XR300 since January and have been having no end of speed issues.
Firstly set up router (fixed ip address) and the needed settings. The speed down dropped to 80ish Mb. After call to support, factory resets, rolling back firmware etc etc. they said replace for new. Returned and got 2nd one - basically did the same thing but I discovered that if I turned wifi off and then back on again (from gui not button on box) then it would go back to proper speeds.
Now a few months on the speed has dropped again back to 80/100 Mb ish down. Trying the wifi off / on no longer gets the speed back.
This is very poor and makes it's a pointless device.An expensive paper weight.
Maybe it does not like the amount of devices attached and it's getting confused. It's a shame as I have been a fan of netgear for years and "upgraded" (may not be the right word) from an older netgear router because despite that one working flawlessly if just could not do more than 250Mb ish throughput.
Maybe it does not like the amount of devices attached and it's getting confused. It's a shame as I have been a fan of netgear for years and "upgraded" (may not be the right word) from an older netgear router because despite that one working flawlessly if just could not do more than 250Mb ish throughput.
I have however come accross reference on the internet to the XR300 not being able to cope if you change the SSID and in particularly changing the network key. As issues have hinted more and more that the wifi is the route of the issue I have changed the SSID and network key back to default (not sure what the guest default was). And I have disabled both the 2.4GHz and 5GHz radios and rebooted the system.
This has now put the speeds to where it should be (500Gb) - finally. As long as I dont ever use the wifi.
BUT as wifi is a big "sales" point of this router it is very very bad that a router at this price point just can't manage decent WAN speed with wifi turned on. I have always been a fan of netgear products but time to start looking at other makes from now on.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
Net gear AC 1750 WiFi Mesh Extender
on August 5, 2022
Posted by: Flutiegrin
This was not easy to set up out the box as described. And it nearly ruined our day and nearly messed up our router and current WiFi.
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible Router
on August 24, 2020
Posted by: Darkage
Gender:Male
Length of ownership:3 months
I bought the Router around May 2020. The router stopped working in July. Do not waste your money or time. It does not work and you will not get support. By the time I could return the item because to much time had passed.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, September 1, 2020
Hello Darkage.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Unworkable
on May 11, 2020
Posted by: George
Had to return the product. It was setup unfriendly!
Written by a customer while visiting netgear.com
Customer Rating
5
AMAZING ROUTER
on March 31, 2020
Posted by: Spencer C
The Nighthawk XR300 is a beast, and it’s the lower end model of the Pro Gaming routers. I can’t imagine the power of the other two, but for my purposes - the XR300 is all I need. I upgraded from an older Nighthawk AC1900 (R7000) that served me well for many years. When I upgraded my internet to GB speeds, and knew the demand for lag-free internet was going to be a must for gaming, day trading, and online school, while also supporting my family’s internet use. The XR300 has NOT disappointed in any of these areas. Physically, it’s almost identical to the AC1900 but the performance increase is under the hood. Besides having extremely responsive, smooth bandwidth, I’d have to say the best part of the router is the setting controls. The interface (DUMAOS) is a significant upgrade from the AC1900. Very aesthetically pleasing and user-friendly application with tutorials and answers readily available. A gamer can easily adjust traffic and prioritize bandwidth to their game, device, or however they see fit - and to top it all off, this can all be completed very simply, regardless of networking knowledge or skills. Initial setup was a breeze, and today the household internet is just as fast and smooth as it was on day one with the XR300. Bottom line: This router was crafted to perform, and it does!
Written by a customer while visiting netgear.com
Customer Rating
1
Poor/lack of instructions
on May 25, 2020
Posted by: David
If it hadn’t been for tech support from my cable company, I’d have a paperweight. Sadly, the quick setup that manufacturer’s think they provide only works if you’re tech savy. Likely wouldn’t buy this brand again.
Written by a customer while visiting netgear.com
Customer Rating
1
A Problem Looking for a Solution
on December 9, 2020
Posted by: Erick P
The XR300 is jam packed full of features that unfortunately throttle the capacity of the router to such a degree that purchasing any other netgear router will be a better solution.
Response from netgear.comBy Consumer Affairs, December 9, 2020
Hi Erick P,
Thank you for your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Thank you for your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Not for Spectrum
on January 18, 2021
Posted by: Robert Hunt
Spectrum does not support this modem even though it specifically indicated that it does.
Response from netgear.comBy Consumer Affairs, January 19, 2021
Hi Robert Hunt,
This modem is approved for Spectrum Internet tiers up to 400Mbps. This is listed on their website. https://www.spectrum.net/support/internet/compliant-modems-spectrum-network/
Thank you
This modem is approved for Spectrum Internet tiers up to 400Mbps. This is listed on their website. https://www.spectrum.net/support/internet/compliant-modems-spectrum-network/
Thank you
Written by a customer while visiting netgear.com