Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,171 Reviews)
Rating breakdown 10,171 reviews
5 Stars
8,121
4 Stars
1,271
3 Stars
366
2 Stars
131
1 Star
282
38%of customers recommend this product.
(
20 out of
53)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
1
2 weeks later and still doesn’t work right
on March 17, 2021
Posted by: Billsimone
Waiting for Netgear to help get it working. Seems they tried everything and still not right. Now after unknown time on phone with techs waiting for “SR Tech to call me?
Written by a customer while visiting netgear.com
Customer Rating
1
PING ATTACKS
on March 23, 2021
Posted by: Anonymous
Ran for 2 hours before started have no upload speeds due to ping attack. Reinstalled the ac1600 I had upload speeds came back and ping attacks stopped. Wish I would have just saved the money and never bought the ac1750. A refund would be awesome.
Written by a customer while visiting netgear.com
Customer Rating
1
Had to return
on March 28, 2021
Posted by: Anonymous
The item I bought would not connect to my service provider. It took 2 days and 5 people to finally tell me to get a new one.
Written by a customer while visiting netgear.com
Customer Rating
1
Frequently disconnects
on April 17, 2021
Posted by: Kittu
I bought this modem router as an upgrade to old router. It frequently disconnects so ended up going back to old router
Response from netgear.comBy Consumer Affairs, April 20, 2021
Hi Kittu,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Unreliable
on May 11, 2021
Posted by: AR Nuke
The 2.4ghz channel won’t work, but the 5G channel works fine. Tried everything to fix but still don’t work.
Written by a customer while visiting netgear.com
Customer Rating
1
NO Warranty NO Customer Service
on August 26, 2021
Posted by: Karen
Router portion quit working 93 days after purchase (77 days after Retailer install). Netgear avoided1 year warranty coverage by long holds, reps pretending to not understand English, transferring calls to another department, then hanging up call. If beyond 90 days of purchase date, you must purchase extended tech support to get help by chat, email, or telephone. Their response to warranty replacement is to return item to retail store where purchased. That is not possible as retail store has strict 14 day return policy. Netgear customer support is ZERO!!!
Written by a customer while visiting netgear.com
Customer Rating
1
Netgear review
on July 24, 2022
Posted by: Dale Birmingham
Returned Netgear router after 7 days. Had to reboot it several times a day. Even updated firmware, online help. It would not stay with internet, could not connect devices. So guess I got a bad one.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent speed
on January 3, 2023
Posted by: Darrell Hall
We replace our older Netgear
router with the new AC 1750.
It was a recommendation from the Cable company. Our performance / faster internet.
router with the new AC 1750.
It was a recommendation from the Cable company. Our performance / faster internet.
Written by a customer while visiting netgear.com