Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,171 Reviews)
Rating breakdown 10,171 reviews
5 Stars
8,121
4 Stars
1,271
3 Stars
366
2 Stars
131
1 Star
282
38%of customers recommend this product.
(
20 out of
53)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
1
Don't update out of warranty-Update Bricked router
on February 7, 2021
Posted by: CJames
Gender:Male
Length of ownership:1 year or longer
I bought this about two years ago. Netgear came highly recommended. It was a little expensive but was packed with features that made the little extra expense reasonable. The app seem was nice for setup and periodic adjustments. However, I ran the update from the app a couple days ago and, Voila! I get my very own Netgear brick. That is the long story short. Basically I ran the update and the power light turned to a flashing amber for 3 days straight because disrupting the update would cause an issue like bricking the router. The blinking amber according to the manual is update in progress/factory reset button has been pushed. I figured nothing a little tech support call couldn't fix....I call the number and can't even connect to a human being without paying because the warranty has expired. Hmmm...guess you shouldn't update outside of the warranty period of 90 days. I'll get my update. A new router and it certainly will not be a Netgear. Terrible experience with this, I thought a company with such high recommendation would be better. I thought wrong.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, March 13, 2021
Hi CJames,
Thank you for your feedback. We will look into the support opportunities with you. Please email us at NetgearTeam@netgear.com with your phone number and time zone.
Thank you.
Thank you for your feedback. We will look into the support opportunities with you. Please email us at NetgearTeam@netgear.com with your phone number and time zone.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Was Great in first 8 months BUT now......
on February 13, 2021
Posted by: Anonymous
I brought it 8 months ago, it was working fine and providing close to 100% of my subscribed speeds. However, after I upgraded to 1Gbps. The router's 5G WiFi only had 40-60 Mbps upload and ~100 Mbps dowload and some times both would be less than ~50Mbps and super unstable. The LAN connection was no different. Only reaching ~100Mbps if lucky. Tried on/off, resetting, downgrade of firmware. But nothing seems to work. Hopeful netgear support is able to help. Trying to reach them.
Written by a customer while visiting netgear.com
Customer Rating
2
Not as good as they say
on February 18, 2021
Posted by: Anonymous
It was said that this router was suppose to improve ping and latency. It does nothing different in fact it’s been making my ping a whole lot worse. I’ve done everything I could to improve it and nothing is working and it’s not like I don’t understand these routers cause I do. It’s just a waste of money.
Response from netgear.comBy Consumer Affairs, February 22, 2021
Hi Jose Sandoval Jr,
Thank you for your review. We would like to look into the issue with you, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Thank you for your review. We would like to look into the issue with you, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Good fit
on February 25, 2021
Posted by: Elizabeth B
Bought to replace rental cable company box. Working well. Will have paid for itself in less than s year.
Written by a customer while visiting netgear.com
Customer Rating
1
disgusted
on March 24, 2021
Posted by: b starr
This cable modem constantly disconnected from the cable signal. I spent countless days and hours with technical support. After wasting hours of my time, I was told to return the box for another one. They refused to give me a refund. I also was disconnected from the phone line about four times. Words cannot describe how disgusted I am with this company.
Written by a customer while visiting netgear.com
Customer Rating
5
Finally something works
on March 30, 2021
Posted by: TH
My partner and I have been trying to find an extender for our home that covers the dead zones for years. We finally found this and I am glad we tried it out because everything in the home is finally running smoothly. Thanks NETGEAR!
Written by a customer while visiting netgear.com
Customer Rating
1
eXCELLENT CHOICE AND RECOMMEND IT
on March 31, 2021
Posted by: Anonymous
THE NETGEAR IS AN EXCELLENT PRODUCT IT GIVES ME CONFIDENT TO STREAM WITHOUT AND HASSEL.
Written by a customer while visiting netgear.com
Customer Rating
1
Works well...when it works
on April 4, 2021
Posted by: Frank B
The signal on this device is not as strong or reliable as previous models. The 2.4 channel kept dropping, and while showing available it would not connect unless the router was reset. This happened several times a day. I returned the router.
Response from netgear.comBy Consumer Affairs, April 6, 2021
Hi Frank B,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com