Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,171 Reviews)
Rating breakdown 10,171 reviews
5 Stars
8,121
4 Stars
1,271
3 Stars
366
2 Stars
131
1 Star
282
38%of customers recommend this product.
(
20 out of
53)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
1
Unstable and fails often
on November 16, 2020
Posted by: pbassjo
Gender:Male
Length of ownership:6 months
I've had this item for several months. First it had a problem which meant over 1.5 hrs on support. They replaced the unit.The replacement has been more of the same. Once set up and working well it fails after a few days.So much restating and nonsense. I'm moving on and going to another router. My Cisco was a breeze compared to this thing.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
50%
on December 4, 2020
Posted by: Anonymous
Rate slowed from 500 to 250 on Mobil devices when using netgear
Response from netgear.comBy Consumer Affairs, December 8, 2020
Hi Peter A. Meade,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Intel Puma 6 Chip makes product lose connection
on December 4, 2020
Posted by: Anonymous
I am on my replacement product and the problem still persists. I lose connectivity for 5 minutes 1 or 10 times a day. My internet provider came various times and told to change the product. I do not know what to do at this again.
Response from netgear.comBy Consumer Affairs, December 9, 2020
Hi Juan Ruiz,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Made Network Worse
on December 9, 2020
Posted by: Natasha
This range extender added to coverage in my home but slowed down my entire network. I was getting 200mbps download speed before I added the extender. With the extender, I am only getting 5mbps down. I will soon return this device if I dont see any improvement.
Response from netgear.comBy Consumer Affairs, December 10, 2020
Hi Natasha,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you:
https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you:
https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
4
NETGEAR® AC1750
on December 11, 2020
Posted by: Brian
Updated to this modem router for xfinity with hope of increased speed. But still not blazing fast. Stays connected most of the time. Average.
Written by a customer while visiting netgear.com
Customer Rating
1
Terrible
on December 11, 2020
Posted by: Anonymous
I can’t connect to my devices it won’t recognize my password. I call for help
Response from netgear.comBy Consumer Affairs, December 15, 2020
Hi Steven Oakes,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Piece of Junk
on December 18, 2020
Posted by: SJL Steve
Gender:Male
Length of ownership:6 months
Constantly restarts without any rhyme or reason. Called customer support and they were zero help. Sent me another device and the exact same problem - I had to pay for shipping. Google searched it and others are having the same problem with no resolution. The LAST Netgear product I will ever buy!
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent product
on December 31, 2020
Posted by: Javier
This router is one of a kind. It really manages and gives me what I need.
Written by a customer while visiting netgear.com