Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,124 Reviews)
Rating breakdown 10,124 reviews
5 Stars
8,088
4 Stars
1,265
3 Stars
363
2 Stars
130
1 Star
278
37%of customers recommend this product.
(
19 out of
52)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
1
Absolutely junk
on November 9, 2020
Posted by: Chris
Tried everything to get this router to work and after an hr and half waiting for tech support i ended up returning the router
Response from netgear.comBy Consumer Affairs, November 10, 2020
Hi Chris,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Did not Work
on November 11, 2020
Posted by: Anonymous
Despite spending 2 hours with Tech Support Router did not work. Returned and bought a different brand
Response from netgear.comBy Consumer Affairs, November 12, 2020
Hi Dave Baxter,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Worth every penny
on November 11, 2020
Posted by: Heather
This product works phenomenally. I was hardly getting any wifi in the upstairs portion of my home. Once I hooked this up the speed of wifi I now get upstairs is unbelievable. I also love that there is a user-friendly app that made the process very simple.
Written by a customer while visiting netgear.com
Customer Rating
5
very affordable and dependable
on November 11, 2020
Posted by: Jason
This Netgear extender is amazing and does everything I needed it to do. Serves my whole basement perfectly!!!!
Written by a customer while visiting netgear.com
Customer Rating
1
Unstable and fails often
on November 16, 2020
Posted by: pbassjo
Gender:Male
Length of ownership:6 months
I've had this item for several months. First it had a problem which meant over 1.5 hrs on support. They replaced the unit.The replacement has been more of the same. Once set up and working well it fails after a few days.So much restating and nonsense. I'm moving on and going to another router. My Cisco was a breeze compared to this thing.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
50%
on December 4, 2020
Posted by: Anonymous
Rate slowed from 500 to 250 on Mobil devices when using netgear
Response from netgear.comBy Consumer Affairs, December 8, 2020
Hi Peter A. Meade,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Intel Puma 6 Chip makes product lose connection
on December 4, 2020
Posted by: Anonymous
I am on my replacement product and the problem still persists. I lose connectivity for 5 minutes 1 or 10 times a day. My internet provider came various times and told to change the product. I do not know what to do at this again.
Response from netgear.comBy Consumer Affairs, December 9, 2020
Hi Juan Ruiz,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Made Network Worse
on December 9, 2020
Posted by: Natasha
This range extender added to coverage in my home but slowed down my entire network. I was getting 200mbps download speed before I added the extender. With the extender, I am only getting 5mbps down. I will soon return this device if I dont see any improvement.
Response from netgear.comBy Consumer Affairs, December 10, 2020
Hi Natasha,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you:
https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you:
https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com