Customer reviews from netgear.com
NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Average customer rating
4.7
(10,171 Reviews)
Rating breakdown 10,171 reviews
5 Stars
8,121
4 Stars
1,271
3 Stars
366
2 Stars
131
1 Star
282
38%of customers recommend this product.
(
20 out of
53)
Customer Reviews for NETGEAR - Nighthawk Pro Gaming AC1750 Dual-Band Wi-Fi Router - Black
Customer Rating
3
Difficult Setup and Limited Connectivity
on February 8, 2025
Posted by: Melisa Helena
I moved to a new house on January 31, and from the start, I had trouble connecting to WiFi. The SSID wasn’t found, and I struggled to set up the router. I finally managed to connect after resetting the modem four times. Even then, I couldn’t access routerlogin.net and was forced to use the Nighthawk app on my mobile phone, which wasn’t ideal.
After setting it up, only one device could connect to the WiFi. Other devices showed they were connected to the router but had no internet access. I tried changing the DNS and doing a factory reset, but nothing worked. It’s frustrating to have these issues. I expected better reliability and easier setup from NETGEAR.
Written by a customer while visiting netgear.com
Customer Rating
4
Overall Good Product
on February 10, 2025
Posted by: Mark Warrington
Wasn't the easiest to set up but once I got it set up its working great.
Written by a customer while visiting netgear.com
Customer Rating
2
Slower and bad app experience
on February 14, 2025
Posted by: MaW
After installing this, my WiFi went from almost never having issues or dropping quality in video, but now that it’s installed I constantly get low latency notifications while gaming and my streaming resolution drops. The app’s speed test won’t even work, even after following its instructions to reset the router. Going back to my old one.
Response from netgear.comBy NETGEAR Team, February 18, 2025
Hi MaW,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with connectivity with your R6400. We recommend checking out this troubleshooting resource: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with connectivity with your R6400. We recommend checking out this troubleshooting resource: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
WiFi Router purchase
on February 15, 2025
Posted by: kk4wheels
The netgear WiFi router was very easy to set up. Love the nighthawk app to fine tune your personal settings. This is our 2nd netgear router since they’re so easy to install and always seem to be a good device to go with.
Written by a customer while visiting netgear.com
Customer Rating
5
Web Presence
on February 19, 2025
Posted by: H.R. Winstead
Brought this WiFi modem router in October of 2022. The unit has been a mainstay for me to receive/send emails, pay bills online, and basically stay connected to the world. The Netgear modem is my lifeline.
Written by a customer while visiting netgear.com
Customer Rating
5
AC1750 Router
on February 20, 2025
Posted by: Marcus Grant
I’ve had the router for a few years now and it’s held up pretty well, very few problems, and easy to work with especially thru the app.
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on February 23, 2025
Posted by: Jofra
Works amazing and does not falter. Easy set up and easy to monitor. Love it!
Written by a customer while visiting netgear.com
Customer Rating
2
Works fine at first and then chokes my whole wifi system
on February 25, 2025
Posted by: Hawktuawifi
Works fine for a few weeks and then chokes my wifi. Access through the extender stops working and it blocks off internet access through the primary router. Incredibly frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com