Customer Reviews for Caf - 30 in. Wide 5 Burner Built-In Gas Cooktop, Customizable with White LED Backlit, Heavy-Duty Knobs - Stainless Steel
Customer Rating
4
Nice cooktop
on May 13, 2024
Posted by: Catherine 2
Love the cooktop but I would prefer that when first started it was on low heat and not high.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 23, 2024
Thank you for taking a moment to share your feedback. We are glad to see you've been enjoying your new cooktop. We also really love this model and excellent cooking performance it brings. We are going to pass your feedback about the heat levels over to our product team. Thank you again for sharing.
I do love this cooktop although I’m a little shocked that it seems that the knobs are ‘melting’. Thought quality for Cafe series would have been better
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, March 27, 2024
We want to help out with the knobs melting on you. One of our agents will be reaching out over email. Please respond at your earliest convenience.
Three months new and the knobs discolored and chipping. Knobs melted!! For the higher end of GE and as much as these stoves cost I would expect crème de de la crème but it was completely the opposite. Cafe I hope you can resolve this issue for me. It’s only right if you are about putting customer first.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Café Appliances, October 16, 2023
Oh no!
We're so very sorry to hear that your knobs are chipping and melting on your new cooktop. This is certainly not the experience we want for you. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
I really love my GE Cafe cooktop. It looks beautiful and is roomy enough to use multiple burners at once. The grates are not slippery so you don’t need to worry about a pot or frying pan slipping off (a huge issue I had with my old cooktop!) and the BEST part is the stainless steel used on this is awesome. Literary so EASY to clean with no stresks left behind.