Customer reviews from breville.com
Breville - 1-Speed Food Processor - Brushed Aluminum
Average customer rating
4
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
64
4 Stars
13
3 Stars
8
2 Stars
11
1 Star
10
74%of customers recommend this product.
(
70 out of
95)
Customer Reviews for Breville - 1-Speed Food Processor - Brushed Aluminum
Customer Rating
5
Excellent customer service
on February 20, 2021
Posted by: Michelle
I'm updating my poor review as of a couple of weeks ago. The company responded immediately to my review and sent me a replacement (a brand new machine) and I sent the other one back. They made the process very easy as well. Thank you Breville, the new machine works much better.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: MS
Verified Purchase:Yes
Original unit failed a little after a year. Breville replaced covering cost and shipping.
Written by a customer while visiting breville.com
Customer Rating
5
"Pro" Isn't just a Marketing Word for This High-grade Food Processor
on March 3, 2021
Posted by: CJ
Verified Purchase:Yes
The Breville Sous Chef 16 Pro delivers a higher level of precision and consistent quality than any other consumer-grade food processor I have ever used. It's bigger and heavier, too -- but I think that the weight adds to it's precision. Its smooth edges enable easy cleaning. And the mini-bowl is great, too -- perfect for making, say, a small quantity of mayo. Pro tip: the precision of the unit requires every one of its elements to remain in excellent condition. If any one element becomes cracked or off kilter, everything will still work -- but not as well and eventually, it will cause bigger problems. Don't ignore when this happens.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Too many components to clean for a small blend task
on April 5, 2021
Posted by: Patty
After 12 months of use i have found my motor is good and powerful, my bowl has so far held up to mild use but and its a big but, it takes way too much washing up for a simple blend task:
For example to use the little bowl you need the big bowl (1), the little bowl (2), the little pusher (3), the little pusher lid (4), the big pusher (5), the bowl lid (6) and the blade (7).
Thats 7 pieces to wash! you don't need the little pusher lid but if you separate the lid from the little pusher it will only get lost or thrown out sooner or later as it looks like any old plastic cap.
By the time I am done blending up fruit or vegies, my entire sink washing basket then gets taken up by all the components of 1 simple blend
I like Breville as a brand and their products but Breville really need to rethink their design and allow the little bowl to be used on its own as well as redesign the bowl lid components. For a tool that is designed to save time in the kitchen, the cleaning volume more than makes up for any time saved and then some.
Response from breville.comBy Consumer Support, April 6, 2021
Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Overheats
on November 19, 2022
Posted by: Ali
Generally, for quick usage it is fab. But if you need it to go for a prolonged period it over heats and stops working. You have to wait a long while for it to cool down. Annoying!
I would recommend this to a friend!
Response from breville.comBy Consumer Support, November 21, 2022
Thank you for your review and feedback. Please note that the machine is made for home use, and not for prolonged periods of time, like would a commercial-grade machine. But we'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Kristine
Verified Purchase:Yes
This is a fabulous kitchen appliance but I hate that water gets trapped in the handle. Mine is new and I’m worried that it might not age well as it gets washed numerous times
Response from breville.comBy Consumer Support, May 30, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Disappointed!
on July 29, 2021
Posted by: MaryB
After researching, I purchased the Breville model BFP800XL to replace a Cuisinart that was used for over 20 years, looking forward to a larger processing bowl. After 2 years of light use the motor just stopped. Checking all parts and alignments, I found no issues. I am so very disappointed at the lack of quality and durability. Quite an investment for such a short lived product.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Home cook
Verified Purchase:Yes
The lid cracked when grating Parmesan cheese and I have not been able to purchase a replacement lid in over a year. Thus it is serving as a large paperweight on my kitchen countertop currently.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 18, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com