Customer reviews from breville.com
Breville - 1-Speed Food Processor - Brushed Aluminum
Average customer rating
4
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
64
4 Stars
13
3 Stars
8
2 Stars
11
1 Star
10
74%of customers recommend this product.
(
70 out of
95)
Customer Reviews for Breville - 1-Speed Food Processor - Brushed Aluminum
Customer Rating
1
Terrible Workbowl Quality
on April 6, 2021
Posted by: Paul
After doing lots of research I purchased the Breville Sous Chef 16 Pro to replace my Cuisinart DLCX-Pro after I could no longer get replacement parts for it. The overall quality and performance of the machine is good. The quality and durability of the large workbowl is terrible. The original bowl that came with the machine developed a large crack at the spindle where the blades attach. The bowl leaked when any liquid was used. I replaced the bowl (at my expense) and it also has now developed a crack in the same place, and leaks even more than the original bowl did. I've seen another review that addresses the same problem. Breville obviously has a big problem with a key part of this food processor. Buyer beware!!!
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 6, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
Can't Find Bowl
on December 10, 2020
Posted by: Maureen
I love the Breville Sous Chef Pro. I have had the machine for 3 years but the bowl has now cracked. I find it very frustrating that replacements are not readily available. I have been on hold for hours trying to reach Breville Customer Service, but have not been able to get connected.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 10, 2020
Please accept our apologies for the inconvenience and allow us the opportunity to see how we can help you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV201210MR-3, Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com
Customer Rating
2
Cracks Everywhere
on December 23, 2020
Posted by: Mary
I bought this a few years ago. Unfortunately, I have had to replace the bowl and now I am replacing the list. In addition, the "Pusher" cracked, but I live with that. I would not recommend.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 24, 2020
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV201224-RS-3 ? Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com
Customer Rating
1
never again
on June 27, 2022
Posted by: Donna
I bought the sous chef 16 pro about 4-5 tyears ago after extensively reviewing different food processors. It was a disappointment from the beginning with the lid lock sticking. The discs do not do what they are 'designed' to do, or what they are named for. I have tried multiple times to julienne different vegetables, only to have them mushed. The french fry disc is also a joke. I inevidently do all these options by hand. This processor does the very basics for a very high end price. I have never washed any parts in the dishwasher. However, after using and washing the pieces yesterday, I heard water 'slushing' about inside the large food feed. It cannot be drained out, as there is not way to 'open' any components. This will eventually get disgusting and grow mold inside. As I found from other reviews, I went to re-order a replacement , and the item is "sold out".
I am so disgusted. This item is now totally useless. I will not buy breville again.
I am so disgusted. This item is now totally useless. I will not buy breville again.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 27, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Big Design Flaw
on September 8, 2021
Posted by: Lee
I was so excited when I bought this on a Saturday and so disappointed when I returned it on the following Friday after using it twice. The machine is very powerful and easily cut beautiful slices, The problematic design flaw is the small openings on the lid and bowl handles. These holes allowed small bits of food and water to get trapped in the handles
with no way to get them out.
with no way to get them out.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, September 9, 2021
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: RMC
Verified Purchase:Yes
Very powerful and fast machine. Although more expensive than many competitors, I ran a comparison and found it stands out in quality of the material/construction, stability and power of the engine and ease of cleaning. I liked that the main bowl had no hole in the middle and although the small bowl has no separate cover it keeps the food in just fine. I cook extensively and use both the large & small bowls for a large number of food preparations, especially if it involves finely chopped/shredded/sliced foods. It can make dough but I found that the egg (if I am using) tends to collect in the middle and it is too powerful making it tricky to keep a pastry dough tender. I am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Flawed
on December 29, 2021
Posted by: Lori
I received the Breville Sous Chef as a retirement gift a little over a year ago. The processer is used once or maybe twice a month. I only hand wash the bowl, etc., and have never place it in the dishwasher. After approximately 15 uses, there is now a stress crack at the bottom of the bowl where it attaches to spindle. After doing some research I found out this is a know issue. I have tried to call Breville for assistance to resolve this issue but the hold time is well over an hour.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 30, 2021
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Posted by: Sean
Verified Purchase:Yes
Used daily in a commercial kitchen / cafe to make quick sauces, chopping nuts, and rouh cut toasted cinnamon bark prior to grinding in a spice mill. I mostly just use the large slicing blade in the full size work bowl. I haven’t yet used the dough blade or the shredding attachments. The clear work bowl is nice to see through on the sides, I just wish they made an optional metal bowl for cutting hard tiems (like cinnamon) which stratch the inside of the plastic. The mini work bowl is nice for very small tasks with dry ingrdients, but it still dirties the large bowl a little bit as well.
I would recommend this to a friend!
Written by a customer while visiting breville.com