Customer reviews from cafeappliances.com
Café - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless Steel
Average customer rating
4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
69
4 Stars
28
3 Stars
15
2 Stars
9
1 Star
11
78%of customers recommend this product.
(
91 out of
117)
Customer Reviews for Café - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless Steel
Customer Rating
3
Loud and Small
on August 21, 2024
Posted by: DoctorQ
Besides being loud, the shelf placement is a bit awkard, wasting vertical space. The shelf frames are also so wide that you can't quite use all the horizontal space. The folding shelf is interesting, but the bar under it impeades complete usage of the shelf below.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, August 22, 2024
We only want the best from our appliances, and it’s unexpected to hear that you’ve been less than impressed with the shelf layout of your new refrigerator, and that it’s been much louder than anticipated. We’re constantly working to make our products better, and we’ll be sure to forward your feedback about the shelves to our design team so we can continue to improve. We also suggest checking out the articles below for information on the wide range of noises you’ll hear from a fridge.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If none of that helps, or if you believe the noise you’re hearing is beyond normal operation, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If none of that helps, or if you believe the noise you’re hearing is beyond normal operation, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great counter depth capacity 1
on April 17, 2025
Posted by: Joyce0517
from Houston, Texas
I was a bit nervous about getting a smaller refrigerator , however due to the space I went to a counter depth model. I purchased the double oven so thought the cafe would be a nice touch. I have been pleasantly surprised that it has nice space and the solving and drawers are very roomy and flexibility with shelving. Love water on the door and it is not messy. The stainless stays very clean and not a lot of fingerprints. I really am very happy with it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Awful
on June 9, 2021
Posted by: Joand
from Westlake village ca
I have had nothing but trouble since I got this refrigerator
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Eliza@Café , GE Appliances, June 9, 2021
Hi there, thank you for taking the time to share your review and reaching out to us for help. We truly appreciate you choosing this side-by-side refrigerator for your home and are very sorry to hear that you have been experiencing issues since installation. This certainly isn't the experience that we expect or wish for you, and we sincerely apologize for the disappointment. We would love to offer you guidance and direction in this!
We would encourage you to first review the possible issues and helpful tips within the troubleshooting guide on pages 27-30 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000209-2.pdf.
If you attempt this troubleshooting and your issues persist, we recommend that you take advantage of your warranty coverage and reach out to our factory service team to look into these problems for you. You can schedule an appointment with our qualified technicians by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or reach out online at any time.
Your feedback plays a key role in our ongoing commitment to improvement and we will be sure to share it with our design team for review. We would be grateful for the opportunity to support you in this situation and work to improve your experience. We appreciate you being a part of the Café family and sincerely hope to restore you trust in us. All the best! -Eliza@Café
We would encourage you to first review the possible issues and helpful tips within the troubleshooting guide on pages 27-30 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000209-2.pdf.
If you attempt this troubleshooting and your issues persist, we recommend that you take advantage of your warranty coverage and reach out to our factory service team to look into these problems for you. You can schedule an appointment with our qualified technicians by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or reach out online at any time.
Your feedback plays a key role in our ongoing commitment to improvement and we will be sure to share it with our design team for review. We would be grateful for the opportunity to support you in this situation and work to improve your experience. We appreciate you being a part of the Café family and sincerely hope to restore you trust in us. All the best! -Eliza@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Because it fits!
on December 15, 2019
Posted by: Michigan Man
from St Clair Shores
Bought this unit because of the overall height but don't get me wrong. Best fridge I've owned.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Awesome upgrade!
on January 6, 2020
Posted by: Marshall
from Ontario, California
A total upgrade from what we had. Stainless steel, the features, just looks awesome.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Happy with Side by Side
on January 13, 2020
Posted by: franks1349
from West Chester, PA
We decided to go with a Side by Side instead of the popular French Door that it seems everyone installs. So glad we did. Everything is easy to store and find now. If you are undecided I would highly recommend this GE Cafe Side by Side Refrigerator.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Well Designed Features
on February 2, 2020
Posted by: MubzinaTheGreat
from Los Angeles
We bought this fridge a month ago, and it has been perfect for our needs—good lighting, ample in-door shelves for all our many condiments and milk/juice carton. The “extra height” shelf is genius. The crushed ice feature on the water dispenser is my favorite.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Fridge
on April 18, 2020
Posted by: Edwrd
from PA
My wife and I are happy with our fridge. It is well laid out and user friendly.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com