Customer reviews from cafeappliances.com
Café - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless Steel
Average customer rating
4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
69
4 Stars
28
3 Stars
15
2 Stars
9
1 Star
11
78%of customers recommend this product.
(
91 out of
117)
Customer Reviews for Café - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless Steel
Customer Rating
1
Terrible
on June 15, 2020
Posted by: Albanyjoe
from Sarasota
Just moved into a new build and they replaced the doors 2 times for poor quality. Ordered another and still waiting. Water drips from dispenser as well. Not out to GE quality either.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Hate it!
on April 21, 2022
Posted by: Myra 22
from The Villages
I hate this refrigerator. There is no space and the water dispenser does not accommodate anything but a regular glass. None of our water bottles fit under the dispenser so we have to fill a glass with ice, then water to fill our cups! There is no space inside and the bottom drawers in both of the refrigerator and freezer are only partial. I would be shocked if the inside is the 21’, I think it is impossible! I have only had it a few days and am just sick over the purchase! No space and poor design!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, April 22, 2022
Hi there,
Thanks for taking the time to write a review for your fridge. We're so sorry to hear about the disappointment with the interior design. Know that we do appreciate hearing from you, it's how we get better!
If you've got questions or concerns about the functionality of your appliances, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Thanks for taking the time to write a review for your fridge. We're so sorry to hear about the disappointment with the interior design. Know that we do appreciate hearing from you, it's how we get better!
If you've got questions or concerns about the functionality of your appliances, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Noisy!!
on March 15, 2024
Posted by: Frustrated ACW
Horrible experience with this refrigerator. Makes a very loud intermittent buzzing sound. GE has been out to fix it 5 times (replacing multiple parts) only for the noise to return within a few months. They've now admitted they can't fix it, but won't replace it either - they want us to buy a new one at an "age related discount". DO NOT BUY THIS!
Response from cafeappliances.comBy Tierra, Cafe_Appliances, March 18, 2024
We're sorry abour your refrigerator. We do see that a Consumer Relations Agent has been working with you on this and we will be sure to pass this information along.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Absolutely terrible design!
on February 25, 2020
Posted by: dsmith2a
from Orlando FL
Bought as part of a package with dishwasher and range. Didn't spend near enough time really looking at the refrigerator. My fault. It is terrible. Small storage areas and many intrusions into what space is available. Especially the freezer. I am guessing at least 20% of usable space is compromised if not more do to lousy design. Much worse than my KitchenAid it replaced. Only positive I can relate is that water tastes good from the dispenser.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features and beautiful design
on June 9, 2020
Posted by: Supernova
We have had this for about 1 month and are very happy with it so far. The ice/water dispenser and quick ice functions are superb. Tip: only use the quick ice function when you really need it. I don’t think it is meant to be “on all the time.” The adjustable shelves are great and we like that things don’t “disappear” at the bottom of the freezer.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Cannot recommend. Poor design. Loud.
on February 26, 2023
Posted by: Donjuego
from Austin, TX
This fridge is poorly designed. For instance, the top shelf is no higher than 12" from the top. This denies enough space for two meaningful shelfs beneath, and wastes nearly an entire ft2 at the top. All tall things must go up there, where kids are more likely to struggle to get at them. There is no reason at all greater flexibility could not be provided. Other fridges allow the top shelf as little as 8" from the top.
The ice maker sounds like a tea kettle going off every hour or so. A screaming whistling noise. The compressor runs loud. This premium priced fridge was supposed to be better than the much cheaper fridge it replaced. It is not.
The text on the control panel is very very difficult to read.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , March 1, 2023
Hello there.
We appreciate your time taken to provide us with a review on your refrigerator. Your feedback is taken into deep consideration as we pass along your experience to our teams for necessary improvements to be made. Here at Cafe, we strive to provide quality products you are proud to have in your home and we apologize for the disappointment you have encountered.
Please feel free to take advantage of your warranty and schedule a service appointment with us if you feel as if your refrigerator is making unusual sounds. It is our pleasure assisting you. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you so much for choosing Cafe when it comes to your kitchen's needs. As always, we are here to help.
-Haley@Café
We appreciate your time taken to provide us with a review on your refrigerator. Your feedback is taken into deep consideration as we pass along your experience to our teams for necessary improvements to be made. Here at Cafe, we strive to provide quality products you are proud to have in your home and we apologize for the disappointment you have encountered.
Please feel free to take advantage of your warranty and schedule a service appointment with us if you feel as if your refrigerator is making unusual sounds. It is our pleasure assisting you. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you so much for choosing Cafe when it comes to your kitchen's needs. As always, we are here to help.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointing.
on August 23, 2023
Posted by: NJ Diva
from Bath, PA
This product is extremely disappointing. The doors do not close completely and then an alarm sound begins. The storage is minimal compared to other brands (Cafe will not let me share the exact brand name, sadly). No butter dish, wine rack, or egg holder was provided. The ice maker consumes most of the freezer door. I will never recommend this brand.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, August 23, 2023
Hi there,
Thank you for taking the time to leave a review on your Café Appliances side-by-side refrigerator. We value your opinion, and appreciate your feedback.
We are sorry to hear that you are not satisfied with the quality and storage space this refrigerator provides. What you have described above does not sound like normal operation, and we recommend taking advantage of the manufacturer's warranty and schedule a service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. Have a great day!
-Devin@Café
Thank you for taking the time to leave a review on your Café Appliances side-by-side refrigerator. We value your opinion, and appreciate your feedback.
We are sorry to hear that you are not satisfied with the quality and storage space this refrigerator provides. What you have described above does not sound like normal operation, and we recommend taking advantage of the manufacturer's warranty and schedule a service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. Have a great day!
-Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Runs very quiet
on March 30, 2020
Posted by: MMWW
from Cumming GA
Purchased as part of a kitchen renovation. Liked the appearance of the Cafe Line.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com