Customer reviews from cafeappliances.com
Café - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless Steel
Average customer rating
4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
69
4 Stars
28
3 Stars
15
2 Stars
9
1 Star
11
78%of customers recommend this product.
(
91 out of
117)
Customer Reviews for Café - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless Steel
Customer Rating
2
Not sure if it is worth the money
on March 3, 2023
Posted by: Rouge Vision
from Toronto
The freezer space design is not efficient and need to break down boxes to fit. The ice cube formation is erratic.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, March 7, 2023
Hello! Thank you for your valuable feedback. We are so sorry to hear that you are not loving the design of the freezer and its capacity. We understand the inconvenience this can cause. To regulate your ice production flow, we recommend resetting your icemaker by turning off the power for 2 - 3 minutes and restoring power. We appreciate you choosing Cafe Appliances for your home, and we hope you enjoy your refrigerator for many years to come. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Hoping that it is great….we will see.
on June 8, 2023
Posted by: Sharkin4me
from Virginia
So far there are some things we don’t like and things we do for the bad, we wished the stainless matched the oven, dishwasher and Advantium oven. The front to back level is way off, approximately 1/4-3/8”. So much when you raise the front rollers as high as the go and the refrigerator is next to a straight wall, the bottom is about about an 1” comparted to the top. Had to shim the back up just so it at least appears level.
Had to lower the temperature to 34 F to get the top shelf to 37 F. Milk went bad to quick two different times.
For the good, we like the style and looks of the Cafe appliances. Hope we enjoy the refrigerator and it gives us many years of service. We will see I guess.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Expected better quality - some design flaws.
on July 18, 2023
Posted by: Canada Bruce
from Vancouver, Canada
Overall, the side-by-side fridge and freezer layout is very good, but expected better quality on things like the touch pad and crisper bins that don’t have rollers or ball bearing slides. Biggest design flaw is that there are no leveling feet, just adjustable rollers. This allows you to level the fridge, but the whole fridge slides out when you try opening the doors. Like the fingerprint resistant finish.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon@Café, Café Appliances , July 19, 2023
Hello - Thank you so much for connecting in and sharing your early impressions. We're glad that you are liking the space layout and fingerprint resistance so far.
We definitely appreciate knowing where we need to focus our efforts on improvements. We strive to make the best appliances we can and your feedback really helps us with that goal. We're going to share this with the appropriate teams to review, and this way we can start implementing improvements going forward.
Thank you again for sharing, let us know if you ever have any questions. - Jonathon@Café
We definitely appreciate knowing where we need to focus our efforts on improvements. We strive to make the best appliances we can and your feedback really helps us with that goal. We're going to share this with the appropriate teams to review, and this way we can start implementing improvements going forward.
Thank you again for sharing, let us know if you ever have any questions. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Loud
on August 19, 2023
Posted by: Wig10
from Corona, Ca
Very loud as it can be heard upstairs. Smaller than I’d like.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, August 21, 2023
Hello there! We appreciate you taking the time to leave us a review. We are so sorry to hear that this refrigerator is so loud while in use and the internal capacity is smaller than expected. We will be sure to share this feedback with our product design teams so they can make the necessary improvements to future models. We are honored to have you as a part of the Cafe Appliances family, and we hope you enjoy your beautiful refrigerator for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful!
on October 12, 2023
Posted by: KRC1
from Puerto Rico
Beautiful appliance inside and out. It has so many shelves and compartments but the best part is that I can reach all of them, yet is big enough for all my needs.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointing quality
on March 31, 2024
Posted by: taahmad
from Potomac, MD
This refrigerator was a disappointment. The plastic used for the drawers and other parts is poor quality one drawer is broken and the shelf in the freezer is cracked. Also the icemaker has not worked since day one. Shelves are narrow and not at all sturdy. Was not worth the money I spent on it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Hotpoint_Appliances, April 1, 2024
Thank you for taking the time to reach out. We take comments about product quality very seriously, and we will be sure to forward your feedback about the sturdiness of your new refrigerator to our design team so that we can continue to improve our appliances going forward. In the meantime, we would recommend taking advantage of your warranty and scheduling service with one of our qualified technicians so that we can get your refrigerator working good as new. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Deeply Disappointed with this Cafe fridge
on May 16, 2024
Posted by: Cwest
Extremely disappointed with this refrigerator. Despite being less than 2 years old, it's been nothing but trouble. The ice maker and water dispenser seem to have a mind of their own, dispensing randomly, unleashing a torrent of ice or water (depending on what it is set to) to pour uncontrollably onto the floor without a way to stop it. This is not just inconvenient, but poses a risk if you are not home when it happens. The melting mess may damage your floors. The only solution seems to be cutting off the power entirely, and not use the refrigerator. Compared to my previous 20 year-old GE Profile refrigerator, this is a lemon. The reliability and predictability once synonymous with the GE brand is a thing of the past. Buyer beware.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, May 17, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
High end classy look!
on May 20, 2024
Posted by: BNRox
Wonderful classy look! The doors swing shut like a heavy vault door versus a cheap flexible feeling. The ice maker is amazing and works like a champ! I like the touch screen pad on the front and the light function is a nice to turn on or off. My only nit pick would be if the refrigerator was a little deeper to allow a little more room inside. The shelves are easy to adjust and the drawers slide in and out with ease.
Written by a customer while visiting cafeappliances.com