Hi there, thank you for taking the time to share your review and experience with us. We truly appreciate you upgrading your home with this beautiful Café side-by-side refrigerator to replace your Profile model that served you and your family for so many years and being such a loyal member of the GE Appliances family! While we are thankful that you were so impressed with your new refrigerator, we are terribly sorry to hear of the recent issues you are having with your icemaker. We can imagine that this would be very frustrating for you, especially given the delays you had in receiving it, and we sincerely apologize for the disappointment. This certainly isn’t the level of quality that we strive for or at all the experience that we want to provide for you, and we have shared your feedback with our design team for review.

It is very important to us to support you in these circumstances and we would love to offer you some direction in this! We would encourage you to first refer to the icemaker information on pages 11-12, as well as the possible causes for icemaker issues within the helpful troubleshooting guide on page 29 of your Use and Care manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000209-2.pdf.

If you attempt this troubleshooting and the issues persist, we recommend that you take advantage of your warranty coverage and schedule service with our qualified technicians to properly diagnose and resolve this for you. You can schedule service by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or online at any time here: https://www.cafeappliances.com/support/schedule-service.

We are optimistic that these tips help to resolve this and are confident that we’ll be able to get this worked out so that you can get back to enjoying all that your refrigerator has to offer. We are grateful for the opportunity to support you and sincerely hope to restore your trust in us. Keep in touch! -Eliza@Café

Hello - We're sorry to hear the compressor has failed, resulting in you needing to throw away your food. We understand how disappointing that would be at only eight months of use, and we apologize for the inconvenience this has caused you.

We see you have been in contact with our team via email. We strive to provide the best ownership experience possible. Please reach out if you need anything; We're always glad to help you.

We aim to have the best quality possible and will be sure to share your review with our product development team for any improvements necessary. We wish you the very best. -Shayla@Café