Customer reviews from cafeappliances.com
Caf - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless steel
Average customer rating
4
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
71
4 Stars
29
3 Stars
16
2 Stars
8
1 Star
12
78%of customers recommend this product.
(
93 out of
119)
Customer Reviews for Caf - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless steel
Customer Rating
5
Well-built and Great Features
on January 30, 2025
Posted by: u000wtc
from Christiana Pa.
The side by side is well built with heavy duty shelves and drawers. Stainless steel is heavy gauge and esthetically pleasing. Controls for ice, water and temperature controls well thought out and easy to use. strongly recommend this product.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Electric Control panel broken less than 2 years
on February 24, 2025
Posted by: Hebard4
from Dallas Oregon
We’ve had the side by side less than two years and the electrical control panel appears broken. Depending on the cost of repairs we may consider purchasing a different brand as this is very disappointing and not what we expected from this higher brand more expensive appliance.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Cafe Appliances, February 25, 2025
We're sorry to hear about the trouble you have been having with your Café Appliance unit. We would like to assist with this and gather some more information. An agent will be reaching out to you via email. Please respond at your earliest convenience. We look forward to connecting with you.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great refrigerator needs a little tweaking
on March 16, 2025
Posted by: Pato0
So far it is great refrigerator . On the design , I love the three drawers all together at the lower portion of the refrigerator . However, I don’t fall ct the shelves that move for bigger taller bottles , I would have liked more sfos d for milk gallons juice or wine .
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on June 14, 2025
Posted by: Dachy
We were very disappointed with the refrigerator, the outside water/ice area had a cheap cover, the display is dark, with no lights. Overall we expected more from the Cafe line of appliances.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, June 18, 2025
We're going to be passing your comments about the display needing to be brighter over to our product team to review.
If you are noticing any issue with the cover area for the dispenser, we can help send out a replacement or potentially schedule one of our Bodewell technicians to help repair it.
You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
If you are noticing any issue with the cover area for the dispenser, we can help send out a replacement or potentially schedule one of our Bodewell technicians to help repair it.
You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Such a pretty refrigerator. I lobe the cafe doors
on June 28, 2025
Posted by: Gooddkitty
from Santee,California
This refrigerator is very stylish. We bought a counter depth.They are smaller but this one is very well appointed. The drawers slide so nice. Has a Deli drawer and a Butter keeper. Which most refrigerators no longer have. Helps to keep everything organized.The freezer has 2 drawers and really nice wire shelves on the door that bend out. There is even a little shelf above the ice maker. Perfect for ice cream bars. It is made in Kentucky. One of the reason I bought it. Love, Love, Love this refrigerator.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Lovely refrigerator
on July 2, 2025
Posted by: Nanee
After 15 years we needed a new frig. I did major research. Went to every store in San Diego that sold refrigerators. Finally decided the Ge Cafe side by side counter depth was the right refrigerator for us. We had to have counter depth. Small kitchen. But we host parties. Had to be configured well enough to hold party food. This refrigerator is perfect. Has really nice drawers that slide easy. A deli drawer and a butter keeper. 2 very important things for me. The freezer will even hold a frozen pizza. It has wire door racks perfect for ice cream bars and butter sticks . And I love the round handles. I think they’re called bar handles. The right one has a beautiful copper Cafe logo. Best frig ever. Very quiet.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Cafe vs Profile
on August 17, 2025
Posted by: JaneG
from Kentucky
Had a side by side Profile and upgraded to the Cafe because of great price and better quality. The overall capacity is adequate but slightly smaller. Was able to use the beverage rack from the old Profile in the Cafe which was not an option on the Cafe. My only issue is the Ice/Water panel is hard to read. The lettering font and boldness is too small and difficult to read. It would be a benefit if the LED lighting would include the various options. Overall, very nice design and satisfied with the Fridge!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Decent, but has some issues
on August 28, 2025
Posted by: Brian P
from Huntington Beach, California
[This review was collected as part of a promotion.] For the most part, the unit is great. But there are two concerns. First, the fridge tilts backwards to a signifcant degree. I’m on my second unit and both had the same issue. The insaller told me it was a consistent problem with this model and a lot of customers return the model for that reason. I had to use a piece of wood to prop the backside up just to make the fridge stand straight with no backward tilt.
Also, the ice dispenser is a problem. The dispenser hole is so wide that if you use a standard glass or cup ice will fall out around the side of the glass. The problem is amplified if you try and dispense crushed ice. The crushed ice just sprays everywhere. The only way to prevent ice from spraying out everywhere is to use a glass with an extra large opening, like a beer stein, that can encompass the entire dispenser opening. I didn’t have that problem with the ice dispenser on my Whirlpool side-by-side.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, August 29, 2025
We are more than happy to provide guidance with this refrigerator. It can be normal for your refrigerator to be slightly tilted in the back, as this helps with the unit's automatic door closing. Your feedback is extremely important to us. We will pass these comments regarding the ice dispenser along to our product team to review.
Written by a customer while visiting cafeappliances.com