Customer reviews from cafeappliances.com
Caf - 33 in. Wide 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless Steel
Average customer rating
4
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
72
4 Stars
29
3 Stars
16
2 Stars
8
1 Star
13
78%of customers recommend this product.
(
93 out of
120)
Customer Reviews for Caf - 33 in. Wide 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator, Customizable - Stainless Steel
Customer Rating
1
Thrilled at first. Barely 2 mos. later...
on June 6, 2021
Posted by: PCrawbmore
from Baltimore
Our Profile fridge quit after more than 10 years of spotless service. I decided to "upgrade" to the Cafe line. After a few months wait due to the pandemic, we finally took delivery of our new Cafe refrigerator. It's gorgeous -- minor differences in the interior layout. And now just 2 months after receiving it, the icemaker quit! You know how I know? It has the same sound as our 10-year-old Profile when the ice maker stopped working. What is happening to GE quality???
Response from cafeappliances.comBy Eliza@Café , GE Appliances, June 8, 2021
Hi there, thank you for taking the time to share your review and experience with us. We truly appreciate you upgrading your home with this beautiful Café side-by-side refrigerator to replace your Profile model that served you and your family for so many years and being such a loyal member of the GE Appliances family! While we are thankful that you were so impressed with your new refrigerator, we are terribly sorry to hear of the recent issues you are having with your icemaker. We can imagine that this would be very frustrating for you, especially given the delays you had in receiving it, and we sincerely apologize for the disappointment. This certainly isn’t the level of quality that we strive for or at all the experience that we want to provide for you, and we have shared your feedback with our design team for review.
It is very important to us to support you in these circumstances and we would love to offer you some direction in this! We would encourage you to first refer to the icemaker information on pages 11-12, as well as the possible causes for icemaker issues within the helpful troubleshooting guide on page 29 of your Use and Care manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000209-2.pdf.
If you attempt this troubleshooting and the issues persist, we recommend that you take advantage of your warranty coverage and schedule service with our qualified technicians to properly diagnose and resolve this for you. You can schedule service by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or online at any time here: https://www.cafeappliances.com/support/schedule-service.
We are optimistic that these tips help to resolve this and are confident that we’ll be able to get this worked out so that you can get back to enjoying all that your refrigerator has to offer. We are grateful for the opportunity to support you and sincerely hope to restore your trust in us. Keep in touch! -Eliza@Café
It is very important to us to support you in these circumstances and we would love to offer you some direction in this! We would encourage you to first refer to the icemaker information on pages 11-12, as well as the possible causes for icemaker issues within the helpful troubleshooting guide on page 29 of your Use and Care manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000209-2.pdf.
If you attempt this troubleshooting and the issues persist, we recommend that you take advantage of your warranty coverage and schedule service with our qualified technicians to properly diagnose and resolve this for you. You can schedule service by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or online at any time here: https://www.cafeappliances.com/support/schedule-service.
We are optimistic that these tips help to resolve this and are confident that we’ll be able to get this worked out so that you can get back to enjoying all that your refrigerator has to offer. We are grateful for the opportunity to support you and sincerely hope to restore your trust in us. Keep in touch! -Eliza@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful lines
on May 19, 2021
Posted by: Sherie
from Reno, Nevada
I bought this for my new kitchen. I bought the stove and dishwasher too. I’m still waiting for the dishwasher to arrive. I love the sophisticated look. I wish they made a drawer microwave!! I had to order a different brand, but it hasn’t arrived either.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best fridge EVER
on April 1, 2021
Posted by: Anonymous
from Port St Lucie, FL
Bought this few months ago, and I'm loving it!!!!!
I would recommend this to a friend!
Response from cafeappliances.comBy Mike@Cafe, Cafe , May 11, 2021
Hi there,
Thanks so much for reviewing this amazing refrigerator. Congratulations on the recent purchase! We're delighted to hear that you have been loving it so far. We hope you'll enjoy everything this refrigerator has to offer! Stay safe. Mike@Cafe
Thanks so much for reviewing this amazing refrigerator. Congratulations on the recent purchase! We're delighted to hear that you have been loving it so far. We hope you'll enjoy everything this refrigerator has to offer! Stay safe. Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Everything works great.
on March 30, 2021
Posted by: Hillis
from Sacramento California
It is the best refrigerator we have ever had. We definitely would highly recommend to anyone who asked!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
I got a Covid refrigerator!
on March 15, 2021
Posted by: SLMa
from Texas
Takes care of my food, but tilts back at an unsightly angle in order to get the doors to close. Specs say front should be 5/8” higher than back, but installers had to raise front 1.25” higher than back for proper door function. It looks totally weird!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , March 17, 2021
Hello- Thank you for taking the time to share your review. We are very sorry to hear you are having this issue. The doors typically won't close on their own if that is what the installers were trying to accomplish. We recommend that you request the doors be leveled according to the installation instructions. Refer to page 22 in your manual:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000209-2.pdf
The following link has a video on how to level the refrigerator:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144
We hope this is helpful. Thank you! Joyce@Cafe
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000209-2.pdf
The following link has a video on how to level the refrigerator:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144
We hope this is helpful. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Lovely to look at
on February 24, 2021
Posted by: Buster1224
from Long Island, NY
We have a kitchen full of cafe appliances which we love. Sadly, we had to replace our french door, bottom freezer model with this one because of size constraints.
It is a beautiful fridge with clean lines and great lighting, but a little small for our produce needs. We have to be super organized and really plan when shopping, but overall it is a quality refrigerator.
It is a beautiful fridge with clean lines and great lighting, but a little small for our produce needs. We have to be super organized and really plan when shopping, but overall it is a quality refrigerator.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , February 25, 2021
Hello Buster1224- Thank you for taking the time to share your review. We appreciate your business and are so happy to hear you found something that will better fit your family's needs. We love to hear that you are super organized. We appreciate your feedback. Please let us know if you have any questions in the future. We are here to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Plenty of room inside
on January 27, 2021
Posted by: Bonbon
from Florida
Very happy with fridge and the rest of my appliances
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Very nice refrigerator!
on January 21, 2021
Posted by: Bergie
from Oregon
We replaced a 16 year old GE profile refrigerator with this one (same dimensions). The interior lighting is great and the layout is also great. It seems like we have
more useable space inside. The only downside to us is
that the refrigerator is a lot noisier than our old one. This is the reason we gave it a 4 star rating instead of a
5 star
more useable space inside. The only downside to us is
that the refrigerator is a lot noisier than our old one. This is the reason we gave it a 4 star rating instead of a
5 star
I would recommend this to a friend!
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, February 17, 2021
Hi Bergie, we're glad to see you're enjoying your new refrigerator and we're pleased to know your last GE Appliances refrigerator lasted 16 years! You're a great member to have in our Cafe Appliances family.
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com