Customer reviews from cafeappliances.com
Café - 27.8 Cu. Ft. French Door Smart Refrigerator with Keurig Brewing System, Customizable - Stainless Steel
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
112
4 Stars
49
3 Stars
13
2 Stars
7
1 Star
30
79%of customers recommend this product.
(
154 out of
195)
Customer Reviews for Café - 27.8 Cu. Ft. French Door Smart Refrigerator with Keurig Brewing System, Customizable - Stainless Steel
Customer Rating
4
Unexplained problem
on May 8, 2022
Posted by: Dorigaga
I love the look of this refrigerator. The problem is that the left hand fruit/vegetable (climate zone) bin does not pull up and out of refrigerator, although according to the manual the climate zone bin should come all the way out. The right hand fruit/vegetable (climate zone) bin comes out only if I remove the 2 lower door bins. Even so, it comes out with difficulty. Each of the refrigerator doors have no wall or cabinet restrictions that would impede the doors from fully opening. According to specs published on the Cafe website these refrigerator doors open to 61.5 inches. My refrigerator doors open only to 56 inches. A GE technician in my home was unable to explain it, as was the engineering department he called. Hopefully this can be resolved and explained.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Keurig is scam, ice cubes always clog
on August 8, 2022
Posted by: ThisSux
from Temecula CA
The Keurig coffee takes FOREVER for just one cup. Seriously, it is NOT a feature. The ice cube maker is always clogged, and not easy to get to. The filters can ONLY be their brand - you can't shop or get better options, only theirs.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, August 10, 2022
Hello there, thank you for taking the time to let us know how we are doing. We can definitely understand how much of a headache it would be to deal with these issues, and we are so sorry for the frustration these points have caused.
For the issues with the ice, we have a support article for this very issue which can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
We will also be passing the feedback regarding the Keurig dispenser and filter options to our design teams for review and use moving forward, and we appreciate this insight. If there are any ways we can assist you in the future, please feel free to let us know. -Elliot@Cafe
For the issues with the ice, we have a support article for this very issue which can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
We will also be passing the feedback regarding the Keurig dispenser and filter options to our design teams for review and use moving forward, and we appreciate this insight. If there are any ways we can assist you in the future, please feel free to let us know. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
We liked the Kuerig function when it WORKED!
on August 17, 2022
Posted by: disappointed in Carmel
from Carmel, IN
Our hot water / Kuerig pod function has been broken for the past 6 months and numerous service calls have not been able to resolve the issue! I like the fridge but the hassle trying to get it repaired or replaced has been terrible.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 19, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the ongoing Keurig issues you've had here, we're sure that this would be stressful. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the ongoing Keurig issues you've had here, we're sure that this would be stressful. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Fancy look. Poor performance
on October 9, 2022
Posted by: Brainfreeze
Very disappointed with this purchase. It’s very loud. The keurig apparatus takes too long and is too complicated. The refrigerator fan stopped functioning. Had to have it replaced.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 12, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're sorry to hear that you're not totally pleased with it thus far. We did want to say that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, you can take a look at the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.102508611.330765927.1665496320-557566247.1665496320
With that, if you have questions about how to use the Keurig attachment for this model, you can see page 14 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60820-1.pdf&_ga=2.266609100.330765927.1665496320-557566247.1665496320
If you have other questions or concerns in the future, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're sorry to hear that you're not totally pleased with it thus far. We did want to say that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, you can take a look at the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.102508611.330765927.1665496320-557566247.1665496320
With that, if you have questions about how to use the Keurig attachment for this model, you can see page 14 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60820-1.pdf&_ga=2.266609100.330765927.1665496320-557566247.1665496320
If you have other questions or concerns in the future, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Pretty but unreliable
on November 4, 2022
Posted by: Nopes123
from Valparaiso, IN
Have had one issue with the fridge where the freezer and Ice maker stopped working. GE was very responsive with customer service and it hasn't happened since but the fridge is only 6 months old. It can't keep up making ice cubes - just my wife and I can go through it in an evening of cocktails. It could never hold up for a dinner party. We have an RO system feeding the fridge water and the water barely trickles through, even with a bypass cartridge in place.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 7, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Sorry to hear that you're not totally pleased with it, we'd like to assist as best we can.
We did want to mention that your icemaker will make approximately 3.6 lbs. per day, and the ice bin itself can hold 3.8 lbs. of ice. As for the slow water from your dispenser, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39517&_ga=2.146616308.1384389711.1667824956-1938972777.1667824956
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Sorry to hear that you're not totally pleased with it, we'd like to assist as best we can.
We did want to mention that your icemaker will make approximately 3.6 lbs. per day, and the ice bin itself can hold 3.8 lbs. of ice. As for the slow water from your dispenser, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39517&_ga=2.146616308.1384389711.1667824956-1938972777.1667824956
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Don’t waste the money to have the Keurig
on January 15, 2023
Posted by: Chr240
from Huntsville, AL
The Keurig is terrible. It takes forever to heat up and then it may give you 10oz and it may give you 5 oz. It is never consistent. The novelty of it is much better than the product. Extremely disappointed. The refrigerator part does what it is supposed to but this is much overpriced for what you get.
Response from cafeappliances.comBy Sydney@Café , Café_Appliances , January 16, 2023
Hello,
Thank you for taking the time to provide feedback. Your comments are very important to us, and we are so sorry to hear that the Keurig® K-Cup® Brewing System has been disappointing. We have provided some troubleshooting and information below that will be helpful to you when using this feature.
The water in the tank can take up to 5 minutes to heat once hot water is required. We recommend taking advantage of the SmartHQ app on your smartphone. This will allow you to schedule hot water for any time of the day. You can find information on this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23099
We recommend cleaning the brewer after each use to prevent clogs. You can find this information and other helpful troubleshooting (including information on slow heating) here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
You can also find troubleshooting for the brewer and dispenser on pages 43-44 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-3_LoRes.pdf&_ga=2.209289489.204337131.1673886187-2088896234.1673277286
If these issues continue, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.cafeappliances.com/support/schedule-service
We hope this helps and you can get back to enjoying your Keurig Brewing System very soon. - Sydney@Café
Thank you for taking the time to provide feedback. Your comments are very important to us, and we are so sorry to hear that the Keurig® K-Cup® Brewing System has been disappointing. We have provided some troubleshooting and information below that will be helpful to you when using this feature.
The water in the tank can take up to 5 minutes to heat once hot water is required. We recommend taking advantage of the SmartHQ app on your smartphone. This will allow you to schedule hot water for any time of the day. You can find information on this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23099
We recommend cleaning the brewer after each use to prevent clogs. You can find this information and other helpful troubleshooting (including information on slow heating) here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
You can also find troubleshooting for the brewer and dispenser on pages 43-44 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-3_LoRes.pdf&_ga=2.209289489.204337131.1673886187-2088896234.1673277286
If these issues continue, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.cafeappliances.com/support/schedule-service
We hope this helps and you can get back to enjoying your Keurig Brewing System very soon. - Sydney@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Good idea poor execution
on December 2, 2023
Posted by: Gadgetgirl
from Mohegan Lake NY
The first day we had the fridge the water system leaked. GE came to fix it and now the Keurig brewer and the hot water don’t work.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, December 13, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator Keurig brewer is not working and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator Keurig brewer is not working and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
I would consider another frig.
on January 9, 2024
Posted by: Broken upon delivery
from Sarasota FL
The refrigerator prior to walk through and after settlement is malfunctioning. There seems to be part near or at the broken motor or condenser, which, when the refrigerator is running, it's very loud. The K-cup is not working, and the water dispenser is barley operating.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 19, 2024
Hello - Thank you so much for reaching out and sharing what has been going on. We're sorry to hear about the condenser issues and for the dispenser not operating. That is not something we expect.
If you haven't already, we recommend getting in touch with one of our technicians. That way they can help get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service). Again, we apologize about letting you down and we appreciate your comments. - Jonathon@Café
If you haven't already, we recommend getting in touch with one of our technicians. That way they can help get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service). Again, we apologize about letting you down and we appreciate your comments. - Jonathon@Café
Written by a customer while visiting cafeappliances.com