Customer reviews from cafeappliances.com
Café - 27.8 Cu. Ft. French Door Smart Refrigerator with Keurig Brewing System, Customizable - Stainless Steel
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
112
4 Stars
49
3 Stars
13
2 Stars
7
1 Star
30
79%of customers recommend this product.
(
154 out of
195)
Customer Reviews for Café - 27.8 Cu. Ft. French Door Smart Refrigerator with Keurig Brewing System, Customizable - Stainless Steel
Customer Rating
1
Ice maker does not work
on July 10, 2019
Posted by: Steve2
from Frederick Md
Ice maker & water does not work from day 1. I purchased 4 cafe appliances and 2 of the failed or 50% failure rate on the first day of use.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
poor quality
on August 16, 2019
Posted by: Lana
I bought a new refrigerator approximately 8 months ago, just after GE launched their new CAFE line. Since the beginning refrigerator was giving me issues, occasionally spoiling my food. To help solve this issue I would lower the temperature further. Occasionally I would get a notification on my GE application stating again that there was a temperature increase. Roughly one month ago I woke up to a not working ice maker and leaking fridge with melted food inside, I called GE and they scheduled a technician to come to my house. The technician changed the motor, during the visit the technician was making comments such as, that an ice maker is considered a luxury, as well as, that we live in an area where it is hard to find parking so he no longer wants to come here and will never come again because my refrigerator caused him such a headache. Exactly two days later my ice maker AGAIN stopped producing ice, I called GE again, and now they ordered a new ice maker and set up an appointment with a technician to come install it. Technician NEVER showed up to the previously confirmed visit and even texted me that he is on his way. Then after me sitting and waiting at home ALL day, taking a day off of work, I got a message stating that technician left because there was nobody home and he even tried to ring the doorbell multiple times, I checked my buildings camera footage and no technician ever showed up. I called to reschedule and it is happened AGAIN the following day. I wasted two day off from work while my patients are depending on me to come. When I finally decided that enough is enough, I complained about this technician to GE. They scheduled another technician to come to my house, after he finished he ran some tests, stating that the temperature in my refrigerator is 68 degrees and his computer is showing that I keep my refrigerator door open for more than 20 minutes at the time, after I stated that this is absurd (it is nearly impossible to leave door open in this smart fridge considering it would beep endlessly and close on its own) The technician stated that we probably don't notice that it is open and I stated again that it's impossible because of the magnet that pulls the doors shut, I asked him to demonstrate how I could possibly leave this fridge open, he got angry and bursted out telling me to relax, in Russian. He left and wrote a note that customer yelled at him and to order MORE parts. During that time I called GE endlessly, spoke with countless supervisors/managers, everyone keep telling me that unit has to be labeled as unrepairable in order to exchange the unit . As a customer I have a right to buy PROPERLY working products and not be given defective units who from the get go need to be repaired. This unit was from a new collection, not on sale, not floor sample, very expensive, I feel my rights were violated, I have expensive food loss, GE provided me with a check for $100 and stated that I can go to Walmart and temporarily buy a portable fridge until they fix this one. I have already had two part replacements, FOUR times a technician has come to my house and GE scheduled ANOTHER visit next week where they plan to replace the thermostat. I AGAIN have to take a day off of work to wait for a technician that may or may not show up with no reimbursement for my profit lost. GE has no limit for the amount of visits until they admit that unit is not repairable. This is basically stating that if you are not lucky enough to buy a good unit that they are going to service this unit until the warranty expires and later you are on your own. This is a violation of my customer rights and I feel that such a company as GE has to take a responsibility and stop torturing their customers. I have to continue to open my house to strangers who force me to spend entire days at home, I feel extremely uncomfortable seeing another stranger in my house as as single female. I spent endless hours with helpless representatives on the phone, I feel as though sometimes they put me on mute, no one is listening. I am living a nightmare, I don't understand why I have to repair a defective unit. I will not purchase GE again, none of my friends will purchase GE, none of their friends will purchase GE. I don't understand why such a huge company would put me through such a nightmare. I spent a lot of money and was hoping to enjoy my new fridge instead I don't have an opportunity to even store food for my family and dog and must buy ice from my local store, they should be embarrassed.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Do Not Buy!
on June 4, 2023
Posted by: dikopa
from London, ON
1 week after the 1 yr warranty ran out the fridge died. We fixed it but was warned if the fix didn’t hold, it was the compressor. Now 6 months later the fridge has stopped again. The cost to repair a 2 year fridge… supposed top of the line fridge isn’t worth it. Did I mention I now need to have my cafe line gas stove fixed after 2 years as well! Absolutely unreliable!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, June 5, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your new refrigerator stopped working unexpectedly; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@Café
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your new refrigerator stopped working unexpectedly; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Warning Do Not Purchase - Over 5 service calls
on July 21, 2019
Posted by: BAMGPP
from Grosse Pointe Michigan
This is the second refrigerator. I have missed 5 complete days from work just to stay home for service calls! It still does not work. It looks great, but it is poor quality. I have given up hope with this model, and soon with this company. I bought all cafe products when my kitchen was remodeled this year, dishwasher, cooktop, double oven, microwave and this refrigerator. I would not wish this product on anyone, especially a friend. It is a nightmare.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not worth the money.
on January 20, 2020
Posted by: Shell
from San Jose, CA
We are on 3rd refrigerator since September. First ice maker didn’t work, second arrived dented interior and exterior, our third water Just stopped working. Expensive refrigerator that doesn’t work
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CafeAppliances, Cafe Appliances, January 22, 2020
Hello. We appreciate you taking the time to write your review and we’re glad you have reached out to us. We are sorry to hear of your situation. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We will keep an eye out for your reply. Thanks very much.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Do not spend the money. Not worth it.
on August 26, 2020
Posted by: Carol55
from Punta Gorda FL
Refrigerator has doors that do not open the entire way. Difficult to get the bottom drawers out for cleaning. Our hot water dispenser was serviced more than 4 times. Ice box leaked and frost accumulated. We were told that was normal. Finally got a new refrigerator but
would have preferred another model. The inside is very nice with great lighting.
would have preferred another model. The inside is very nice with great lighting.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
6 months old and hasnt worked for 4 weeks
on June 24, 2023
Posted by: Kristen C
from Middletown nj
Our refrigerator stopped working. Set up a service appointment. Had to wait 4 days, a part had to be ordered. Took another week for the part to come in. Service person replaced the part and left without even making sure it was working. Had to schedule another service appointment to confirm the compressor is shot. Still dont have a working refrigerator.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, June 26, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your refrigerator has given you trouble; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@Café
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your refrigerator has given you trouble; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible product-freezes your food:milk, meat etc
on August 12, 2019
Posted by: Missy1
from Silicon Valley
These are not the old GE durable reliable products. The cafe series all garbage said my appliance repairman. The refrigerator interior: Drawers a super small, the interiors door bins are so narrow on the left side only small condiments will fit...the big pain is every time you close the right door the butter fly's out of the butter storage bin. We have to put tall bottles of water on the bin below the butter keeper to stop it's door from opening. I've had several GE refrig. in the past 30 years and I daily regret buying this new one.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com