Customer reviews from cafeappliances.com
Café - 27.8 Cu. Ft. French Door Smart Refrigerator with Keurig Brewing System, Customizable - Stainless Steel
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
112
4 Stars
49
3 Stars
13
2 Stars
7
1 Star
30
79%of customers recommend this product.
(
154 out of
195)
Customer Reviews for Café - 27.8 Cu. Ft. French Door Smart Refrigerator with Keurig Brewing System, Customizable - Stainless Steel
Customer Rating
3
Kind of Featureless
on December 23, 2020
Posted by: Rowl
from Vegas
I've had this fridge for about a month, and I've had GE fridges before, so I was kind of expecting a little more richness to the features. This fridge almost appears to be GE's first attempt at a refrigerator. Here are my thoughts:
1) There's no actual temperature of the fridge & freezer. You can set the temperature set points, but there's no indication of the actual temperatures in those areas. I have a cheaper GE fridge and it shows both the set points and actual temperatures in each compartment. This can be quite useful in recognizing a performance failure.
2) The maximum coffee brew is 10oz. You have a choice between 6, 8 or 10oz. Not many people in America drink 10oz coffees. Maybe some petite woman in a Parisian cafe, but most people in the States drink probably a small at 12oz, and mostly 20oz. I use a fillable KCup and have to run it twice to get my 20oz coffee in the morning. It's not a bad feature actually, it's just surprising that they limited themselves to a maximum coffee of 10oz.
3) While using the water dispenser, the display shows the current volume of water dispensed. That is nice, but as soon as you let off of the trigger the volume display goes away. It would be nice if the dispensed volume persisted for 3 - 5 seconds after releasing the trigger, to confirm how much volume was dispensed.
4) When using the Precise Fill feature, you set up how much water you'd like dispensed, then you're required to hold the vessel against the trigger to dispense the water. This seems a little self-defeating. It would be nice to set up the amount of water to be dispensed, push the trigger once to initiate the dispensing, then be able to walk away while the water is being dispensed so one could attend to other things in the kitchen.
These appear to me to be solvable simply thru a software upgrade. It would be nice if the Engineers at GE would consider upgrading these features.
Thank you...
I would recommend this to a friend!
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, December 28, 2020
Hi Rowl - Thank you for taking the time to post a review on your refrigerator as your opinion is very important to us. We will be happy to share your feedback with our refrigeration design team for consideration on future products.
We hope you have a wonderful day!
Vikki@Cafe
We hope you have a wonderful day!
Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Roomy with nice features
on May 20, 2021
Posted by: Jon without an H
from CA
Was a little nervous when I ordered this refrigerator as its dimensions were smaller than my last fridge; however, I was surprised that the eternal storage actually seemed greater than my previous side-by-side. The Keurig feature is a nice touch allowing me to free up space on my counter by putting my old Keurig in the garage. The WiFi and Google Assistant feature (I believe it is also Alexa capable) also allows me to turn on the hot water when I'm upstairs so that it's ready when I come down. The only cons I have are the coffee size choices, the precision fill, and it the refrigerator motor can sometimes be a little louder than my old fridge. As for the coffee sizes: the largest is 10oz, which is just a little smaller than the 16oz cup I normally go for. The precision fill requires you to hold the cup or pan against the dispenser level (can't hold a separate button) and if you let go, it stops and the measurement starts over instead of continuing were you let go.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Lovely
on July 20, 2021
Posted by: Ashleym
from Tualatin oregon
We bought about a month ago. Big fridge. We wish the left door had more storage; the shelves are very narrow. The Kuerig also splashes water onto the back part of the water dispenser which we have to wipe off with water use. It does seem like a well made fridge though.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Works well
on September 2, 2021
Posted by: Brittani
from Snohomish, WA
The fridge works very well. I gave it 4 stars because I don't love the stainless finish. In some lighting it looks like there are dents. Otherwise it works really well and is very spacious
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great Overall
on September 10, 2021
Posted by: J_L_B
from IL
Only giving it a 4 star because the hot water did not work from the start. It is a great product overall.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Slow Ice Maker
on October 19, 2021
Posted by: mtflyfisher
from Palm Coast, FL
So far my wife and I really like our new refrigerator, but as others have noted we're not big fans of the very slow (12-24hrs to fill small ice holder) ice maker. Additionally, what was the rationale behind a Keurig Brewing System that's completely incompatible with any type of reusable cups?
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cheap Stainless Steel Scratches Easily
on March 18, 2022
Posted by: RogB28
from Bozeman, MT
This fridge may look great, but the stainless steel scratches incredibly easily. Just touching the surface with a jar or a plastic chip clip as you put things away leaves a scratch on the outside. And there is no product that they sell that covers or removes the scratch. In addition, the stainless steel must be very thin as the bottom freezer stainless steel quickly became wavy and warped - in less than one year! This stainless steel cafe refrigerator replaced a stainless steel Frigidaire refrigerator that I had for almost 20 years. In those 20 years the Frigidaire never had scratches like this. Cannot recommend cafe, would never buy again and regret this purchase every day I look at the fridge and see the scratches.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, March 22, 2022
Hello - Thank you for taking time to write a review. While we're glad to hear you enjoy the appearance of this model, we're sorry you are experiencing scratches on the outside of the fridge, and your freezer warped. This is certainly not expected and can understand how much of a downer this would be. We'd love to be of guidance toward a better experience.
When cleaning the exterior of your fridge, we suggest using a soft, clean cloth or sponge with mild detergent mixed with warm water or approved stainless steel cleaners such as Cerama Bryte® stainless steel appliance cleaner (Part #PM10X311) or Citrushine Stainless Steel Wipes (Part #WX10X10004) found on our parts website here: https://www.geapplianceparts.com/store/parts/spec/WX10X10007SpecType=SpecType
We value your feedback and will be sure to take your concerns to our design team for future improvement. We appreciate you for choosing Café appliances and hope you find this response quite helpful. We are confident you will enjoy this fridge for many years once you get the cleaning products you need. We're always here if you have any questions or concerns. Have a great day. -Shayla@Café
When cleaning the exterior of your fridge, we suggest using a soft, clean cloth or sponge with mild detergent mixed with warm water or approved stainless steel cleaners such as Cerama Bryte® stainless steel appliance cleaner (Part #PM10X311) or Citrushine Stainless Steel Wipes (Part #WX10X10004) found on our parts website here: https://www.geapplianceparts.com/store/parts/spec/WX10X10007SpecType=SpecType
We value your feedback and will be sure to take your concerns to our design team for future improvement. We appreciate you for choosing Café appliances and hope you find this response quite helpful. We are confident you will enjoy this fridge for many years once you get the cleaning products you need. We're always here if you have any questions or concerns. Have a great day. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
New purchase
on April 6, 2022
Posted by: Gantzoo
from IL
The unit came dented and two days later the unit is running warm into the mid 40’s at times.
Response from cafeappliances.comBy Olga@Cafe, Cafe_Appliances, April 7, 2022
Hello - We appreciate you taking the time to share your review. Thank you so much for your feedback! We are sorry your new refrigerator came dented. We can certainly understand your concern about the temperature. Please review the following articles regarding this:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.232544728.693906270.1649176635-1975663988.1575412838
If the above information does not help, we recommend taking advantage of your warranty by scheduling a service appointment at: https://www.cafeappliances.com/support/schedule-service
We apologize for the inconvenience.
Olga@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.232544728.693906270.1649176635-1975663988.1575412838
If the above information does not help, we recommend taking advantage of your warranty by scheduling a service appointment at: https://www.cafeappliances.com/support/schedule-service
We apologize for the inconvenience.
Olga@Cafe
Written by a customer while visiting cafeappliances.com