Customer reviews from cafeappliances.com
Café - 27.8 Cu. Ft. French Door Smart Refrigerator with Keurig Brewing System, Customizable - Stainless Steel
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
112
4 Stars
49
3 Stars
13
2 Stars
7
1 Star
30
79%of customers recommend this product.
(
154 out of
195)
Customer Reviews for Café - 27.8 Cu. Ft. French Door Smart Refrigerator with Keurig Brewing System, Customizable - Stainless Steel
Customer Rating
1
Nothing but repeat problems
on September 24, 2019
Posted by: Sarbear
from Omaha
Freezer door didn’t shut, got new one. Freezer door tracking still bad. Plastic shelf is warped and won’t stay in the door. Chill drawer rolls out on its own EVERY time I open the doors. You cannot adjust the feet on your own to make this stop, they have to do it for you. The fridge handle is already loose, the tray for the coffee cup sucks and leaks. I just wanted a fridge not a glorified technology ridden piece of garbage. The repair people have been here 3 times and I still don’t have a functioning fridge. Extremely unhappy with my purchase :(
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
This is the worst...high end = bad quality
on April 12, 2020
Posted by: Unsatisfied Customer
from Atlanta
We purchased this GE product about 3 years ago and within 90 days GE had to replace the entire unit. Now, again the entire touch screen pad seems to be out and cannot update or switch anything. Also the coffee maker my wife wanted broke. Help GE!
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice fridge with some very handy features
on April 14, 2020
Posted by: Jmiller67
from Louisville, Kentucky
All the features are great and work as intended. I would ask for more door space.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great layout!
on May 12, 2020
Posted by: Abby08
from Phoenix, AZ
We purchased this refrigerator less than a month ago and love the space/layout. The shelves, drawers and door storage is great! I would rate it as 5 stars if the ice maker would make ice quicker. It takes a while...
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not a great product
on July 24, 2020
Posted by: Unhappy customer xxxx
The Kurig is super finicky , fridge space Is super small and pretty sure my freezer is going out after only having it for 8 months
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
2 weeks after installation, doesn’t work.
on September 9, 2022
Posted by: Not a fan
from Los Altos, CA
Was working well for 2 weeks. This stopped making ice and stopped cooling at all. Very disappointing for such an expensive product. There’s no excuse! Now we wait for someone to try to fix it for 5 days while we have to deal w the perishable and frozen food. Not very happy.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kacie@Cafe, Cafe_Appliances, September 14, 2022
Hello,
We're glad to see you enjoy the appearance and features of this model. However, we are sorry that your new fridge has stopped making ice and has stopped cooling. This is not the experience we expect from this model, and we regret the inconvenience this has caused you.
Thank you for taking advantage of your one-year warranty and scheduling service. We're confident our team will resolve these issues in no time. We strive to provide the best quality and we will forward your feedback and experience to our development team.
Should any questions or concerns arise in the future, please reach out to us directly, as we are always happy to help.
Kacie@Cafe
We're glad to see you enjoy the appearance and features of this model. However, we are sorry that your new fridge has stopped making ice and has stopped cooling. This is not the experience we expect from this model, and we regret the inconvenience this has caused you.
Thank you for taking advantage of your one-year warranty and scheduling service. We're confident our team will resolve these issues in no time. We strive to provide the best quality and we will forward your feedback and experience to our development team.
Should any questions or concerns arise in the future, please reach out to us directly, as we are always happy to help.
Kacie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Going on six years
on December 30, 2023
Posted by: JoZfo
from Cincinnati
I thought it would be good to share a review from someone who has had this since November 2018. We were attracted to it for all the bells and whistles and the Keurig. I'm here because I wanted to see about organized accessories and discovered that there is a drop down dairy tray for eggs! Took me six years to actually read "drop down dairy tray." And I was hoping to understand what I'm supposed to put in a 2" shelf/tray. The pros is it has been a reliable unit for us. The freezer is large, the adjustable shelves are great, especially the one that does a 1/2 fold for when you need taller items to store. Now that I know about the whole bin thing, I love that they can pull out for meal prep and then slide back in easily. I feel that the temp is consistent. I very much like controlling things with my app and setting my Keurig to be ready when I wake or open the app and get it started while I'm still in bed. The cons, for whatever reason we struggle to replace the water filter. At one point we did have it serviced and turns out it was related to how we kept forcing the filter in. I REALLY wish we could use a refillable Keurig cup. We use the brewing system daily. Another issue, and I'm not sure why it is, but the ice maker can't seem to keep up with our needs. On a daily basis it's fine, but if we have a full house in the summer, we always buy an extra bag of ice. I don't recall having that issue with our past refrigerator.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Many good features
on October 28, 2019
Posted by: Anonymous
from Tyngsboro, MA
I struggled with changing from side by side but quickly adjusted to the change to french doors with freezer on bottom. I've only had it for 5 days so it may be a bit early for my comments but I have to say it's a lot louder than the Whirlpool I just got rid of. I will be calling merchant to give them the opportunity to see if there might be something wrong causing load noise level under norm operation.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com