Customer reviews from otterbox.com
OtterBox - Strada Case for Apple iPhone XS Max - Espresso
Average customer rating
4.1
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
31
4 Stars
15
3 Stars
11
2 Stars
1
1 Star
3
85%of customers recommend this product.
(
50 out of
59)
Customer Reviews for OtterBox - Strada Case for Apple iPhone XS Max - Espresso
Posted by: TheCrow
Verified Purchase:Yes
I have owned the Strada case for other models of the iPhone and loved it. When I ordered the Strada case for my new iPhone Xs Max I was expecting the same design and quality. The quality was the same as previous versions but they changed the design. I was expecting to be able to use the case as a stand like in the previous versions, but that is not a feature anymore. Attached is a photo of how my phone used to sit with the Strada case. Disappointed in the design change.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 3, 2018
Hey TheCrow,
We apologize that this iPhone Xs Max Strada series isn't quite checking all of your boxes so far! We will definitely take your feedback and pass it along the channels to our product design team for future reference. In the meantime, we're confident that this Strada should still keep your iPhone stylishly safe going forward! If you have any additional questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help out!
Sincerely,
OtterBox Customer Service Team
We apologize that this iPhone Xs Max Strada series isn't quite checking all of your boxes so far! We will definitely take your feedback and pass it along the channels to our product design team for future reference. In the meantime, we're confident that this Strada should still keep your iPhone stylishly safe going forward! If you have any additional questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Loved the 8 Plus Version, Miss the Stand....
on September 28, 2018
Posted by: JayM026
Verified Purchase:Yes
I can understand some redesign due to a newer phone but I just didn’t like that they took away the ability for it to stand on its own, I used to love my case because of that. I’ll probably have to purchase another case but it will serve its purpose until I replace. Fitment and everthing was spot on, quality was good just wish it still had ability to stand.... :(
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 28, 2018
Hey JayM026,
While we're glad to hear that this Strada series is ready to keep your iPhone safe on the streets, we apologize that you're missing the stand feature! We'll definitely pass your feedback along to our product design team for future consideration, and if any other questions pop up, please feel welcome to give our friendly Otters a call at 1-855-688-7269. They're always glad to provide assistance!
Warmly,
OtterBox Customer Service Team
While we're glad to hear that this Strada series is ready to keep your iPhone safe on the streets, we apologize that you're missing the stand feature! We'll definitely pass your feedback along to our product design team for future consideration, and if any other questions pop up, please feel welcome to give our friendly Otters a call at 1-855-688-7269. They're always glad to provide assistance!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brosey
Verified Purchase:Yes
What happened to the option of using the case as a phone holder to watch tv???
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 7, 2019
Hey Brosey,
We apologize that you're feeling amiss without the stand feature on this Strada series! We'll definitely pass your feedback along to our product design team for future deliberation. In the meantime, we know that your Strada should provide stylish phone security for a long time to come! If you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Cheers,
OtterBox Customer Service Team
We apologize that you're feeling amiss without the stand feature on this Strada series! We'll definitely pass your feedback along to our product design team for future deliberation. In the meantime, we know that your Strada should provide stylish phone security for a long time to come! If you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MOESHERBENY
Verified Purchase:Yes
I BOUT ONE BEFORE THIS FOR MY PREVIOUS I PHONE , TH MAGNETIC CLOSURE WAS BLACK BUT THIS TIME THEY SEND IT SILVER, I AM NOT SURE WHY
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 9, 2018
Hey MOESHERBENY,
We apologize that you're feeling slightly disappointed by the new iPhone Xs Max Strada design! As new devices are released, we update our cases accordingly, typically going for modern and streamlined styles. The good news is that we're positive this Strada should keep your phone safe and secure for a long time to come! If you have any other questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to further assist you!
Sincerely,
OtterBox Customer Service Team
We apologize that you're feeling slightly disappointed by the new iPhone Xs Max Strada design! As new devices are released, we update our cases accordingly, typically going for modern and streamlined styles. The good news is that we're positive this Strada should keep your phone safe and secure for a long time to come! If you have any other questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to further assist you!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Glenn M
Verified Purchase:Yes
This is my second Strada case, I had one for my iPhone 7s. This one has a softer dull finish. It looks great and works perfectly. The reason for 3 stars is because it scratches and scuffs up very easily. I’ve had it a month and it looks old already. My previous case had a harder finish and it looked new for years
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, December 10, 2018
Hi Glenn,
We appreciate your feedback! Although we are glad that this Strada case is taking care of your iPhone Xs Max, we are sorry that it is looking a little rough early on in the adventure.
If you ever feel that the protective qualities have been compromised, please reach out to our friendly Otters. We can be contacted at 1-855-688-7269 and we’ll be more than happy to get a warranty replacement arranged!
Happy Holidays,
OtterBox Customer Service Team
We appreciate your feedback! Although we are glad that this Strada case is taking care of your iPhone Xs Max, we are sorry that it is looking a little rough early on in the adventure.
If you ever feel that the protective qualities have been compromised, please reach out to our friendly Otters. We can be contacted at 1-855-688-7269 and we’ll be more than happy to get a warranty replacement arranged!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Maximo
Verified Purchase:Yes
This is the best cover for the best iPhone. I always by Potter ox covers because they protect the iPhone with excellent results
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chico
Verified Purchase:Yes
My wife loves it and it was so fast getting it in. Thank you.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rockster
Verified Purchase:Yes
Perfect Product, Perfect Size, Quick Turnaround - perfect
I would recommend this to a friend!
Written by a customer while visiting otterbox.com