Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XS Max - Clear
Average customer rating
4.1
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
103
4 Stars
15
3 Stars
16
2 Stars
10
1 Star
18
75%of customers recommend this product.
(
118 out of
157)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XS Max - Clear
Posted by: Vmvalenzuela18
Verified Purchase:Yes
I’ve had my screen protector about a week on my new iPhone. I dropped it once and I already have a crack in the screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 1, 2018
Hi Vmvalenzuela18,
Yikes - we can't believe that this Alpha Glass suffered from a catastrophic crack! While we're bummed to see this happen, we're glad that the glass did its job during the impact and kept your phone safe. We would love to rectify this situation with a warranty claim, so please feel welcome to call our friendly Otters at 1-855-688-7269. You'll have a strong new replacement headed your way in no time!
Sincerely,
OtterBox Customer Service Team
Yikes - we can't believe that this Alpha Glass suffered from a catastrophic crack! While we're bummed to see this happen, we're glad that the glass did its job during the impact and kept your phone safe. We would love to rectify this situation with a warranty claim, so please feel welcome to call our friendly Otters at 1-855-688-7269. You'll have a strong new replacement headed your way in no time!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Johnson43
Verified Purchase:Yes
When I received this case it already had scratches
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 1, 2018
Hey Johnson43,
It's such a bummer to see that your OtterBox product arrived already sporting some severe scratches! We definitely understand why this would be disappointing, and we apologize that the shipping process was a little tougher than usual. Please feel welcome to call our stylish Otters at 1-855-688-7269, and they'll be more than happy to dress you up with a sleek new replacement!
Sincerely,
OtterBox Customer Service Team
It's such a bummer to see that your OtterBox product arrived already sporting some severe scratches! We definitely understand why this would be disappointing, and we apologize that the shipping process was a little tougher than usual. Please feel welcome to call our stylish Otters at 1-855-688-7269, and they'll be more than happy to dress you up with a sleek new replacement!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bip666
Verified Purchase:Yes
This was on my phone for 4 days never dropped my phone never anything to make this glass crack i have never had a glass screen protector break before im very disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 1, 2018
Hey Bip666,
Holy cow - that is one crazy crack!
We're so sorry to see (literally!) that this happened, and our heroic Otters would love to swoop in and save the day with a brand-new replacement. Please feel free to call them at 1-855-688-7269, and they'll get a super warranty claim put together faster than a speeding bullet!
Best,
OtterBox Customer Service Team
Holy cow - that is one crazy crack!
We're so sorry to see (literally!) that this happened, and our heroic Otters would love to swoop in and save the day with a brand-new replacement. Please feel free to call them at 1-855-688-7269, and they'll get a super warranty claim put together faster than a speeding bullet!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ceedoesntdomuch
Verified Purchase:Yes
I bought this glass when I got a new phone. Well actually it was free with my purchase of a case. And it works fine and all but the corners don’t stuck down. And it’s extremely annoying to constantly push them back down. Like. EXTREMELY. that’s really my only complaint.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, December 11, 2018
Hi Cee,
We’re glad that you were able to score this free Alpha Glass during one of our sales! We are sorry that it is not adhering to your iPhone Xs Max as well as it should. This is strange and we absolutely want to get things turned around as soon as possible.
When you have a moment, simply give our friendly Otters a call at 1-855-688-7269 and we will assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
We’re glad that you were able to score this free Alpha Glass during one of our sales! We are sorry that it is not adhering to your iPhone Xs Max as well as it should. This is strange and we absolutely want to get things turned around as soon as possible.
When you have a moment, simply give our friendly Otters a call at 1-855-688-7269 and we will assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
I was unable to install this clear lens protector without it having air bubbles showing. I finally gave up after three attempts and purchased a different system for a local supplier. I ended up throwing it away as I was so frustrated with it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 20, 2019
Hi Robert,
We are so sorry to hear this Alpha Glass didn't have the happy ending you were looking for. We recommend letting the screen protector cure for 24-48 hours before putting on your case. This will ensure a seamless and long-lasting fit.
We would love to rewrite this story with a brand-new warranty replacement and some great troubleshooting tips. Simply just give us a call at 1-855-688-7269 and we'll send you an Alpha Glass that should keep your display safe and sound for a happily ever after.
Cheers,
OtterBox Customer Service Team
We are so sorry to hear this Alpha Glass didn't have the happy ending you were looking for. We recommend letting the screen protector cure for 24-48 hours before putting on your case. This will ensure a seamless and long-lasting fit.
We would love to rewrite this story with a brand-new warranty replacement and some great troubleshooting tips. Simply just give us a call at 1-855-688-7269 and we'll send you an Alpha Glass that should keep your display safe and sound for a happily ever after.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rykr
Verified Purchase:Yes
I have only had this installed for a week, and I followed the installation procedure exactly. However, the edges near the top and bottom are continually peeling off more and more each day, leaving large distracting bubbles under the glass. Dissappointed given the price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 1, 2018
Hey Rykr,
Uh oh - sounds like this Alpha Glass is keeping its eyes 'peeled' for danger a little too often! We apologize that the edges of the screen protector can't seem to focus on the task at hand, but not to worry - our friendly Otters are prepared and ready to send you a committed new replacement. Just give them a ring at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Sincerely,
OtterBox Customer Service Team
Uh oh - sounds like this Alpha Glass is keeping its eyes 'peeled' for danger a little too often! We apologize that the edges of the screen protector can't seem to focus on the task at hand, but not to worry - our friendly Otters are prepared and ready to send you a committed new replacement. Just give them a ring at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nyce
Verified Purchase:Yes
Awesome idea of having a clear back to show off your beautiful iPhone, but unfortunately the case scratches easily.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Unhappy 1
Verified Purchase:Yes
This product doesn’t come with a holster so it’s hard to keep up with
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 5, 2018
Hi Kancm,
Whoops - looks like this review was meant for one of our cases, rather than the Alpha Glass screen protector! Either way, we apologize that you wish your case included a belt clip. The only OtterBox case design that comes with a holster is the Defender series, and this clip is engineered to snap into latches on the side of the case itself. If you have any additional questions or comments on this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to chat!
Regards,
OtterBox Customer Service Team
Whoops - looks like this review was meant for one of our cases, rather than the Alpha Glass screen protector! Either way, we apologize that you wish your case included a belt clip. The only OtterBox case design that comes with a holster is the Defender series, and this clip is engineered to snap into latches on the side of the case itself. If you have any additional questions or comments on this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to chat!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com