Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XS Max - Clear
Average customer rating
4.1 out of 5
4.1
(162 Reviews)
Open Ratings Snapshot
Rating breakdown 162 reviews
5 Stars
103
4 Stars
15
3 Stars
16
2 Stars
10
1 Star
18
75%of customers recommend this product. 
(
118 out of 157
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XS Max - Clear
Customer Rating
5 out of 5
5
I love it!
on March 1, 2019
Posted by: daughterofhungryghouls
Verified Purchase:Yes
I religiously purchase Otterbox cases and screen protectors for all my Apple products. It’s not cheap purchasing an iPhone or iPad and it’s equally not cheap to replace an Apple product once you’ve damaged it. Otterbox secures my purchase a hundred percent with a lifetime warranty. Who can beat that? The initial Alpha Glass install is tedious especially if you’re a perfectionist. I don’t like dust, smudging or uneven placement so getting the screen protector to screen is time consuming but once you do it correctly, it’s mated for life, and only a fall from a twelve foot skateboard halfpipe can separate the two.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
ALREADY CRACKING...?
on October 26, 2018
Posted by: skinny friend
Verified Purchase:Yes
i bought it a month ago and it already has multiple surface scratches and a slight knick right at the bottom center which is really annoying for swiping up to unlock the phone... i also haven't dropped it so it's not like it shattered from that
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 26, 2018
Hey skinny friend,

Yikes! We're so sorry to see that your Alpha Glass is sporting some battle scars after such a short time on the front lines! Our Otter troops are standing at attention, ready to set you up with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll send over a tough new replacement to reinstate that broken one as soon as possible!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Screen Protector
on November 8, 2018
Posted by: hmhoffman1
Verified Purchase:Yes
We bought 3 and installed them ourselves as we thought it would be easy with the guide. The first two were a bit of a challenge and the third install was worse leaving more than several bits of dust underneath. Even with the guide I suggest taking them to someone more experienced with installing these.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Chipped, Cracked and Lifted
on November 28, 2018
Posted by: Kwood731
Verified Purchase:Yes
So disappointed in this product. It had cracked, chipped in 5 different spots along the edge of the alpha glass and it has lifted in 1 spot and gets worse everyday. Although I was able to get a replacement through warranty, I am not even interest in using this as it is such poor quality. I have used otterbox for years and they have always exceeded my expectations, but this alpha glass is no good. I cannot even remember any sort of impact that may have caused the damage. The phone is always in my purse or backpack and well protected.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 28, 2018
Hey there Kwood731,

We're sorry to hear that you're feeling so disappointed in the iPhone Xs Max Alpha Glass! While it's a bummer that the screen protector sacrificed itself to keep your display safe, we're positive that your new warranty replacement should protect your phone with the same dedication and persistance. If you have any further questions or comments going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Really Good Product
on December 4, 2018
Posted by: Aaron marshall
Verified Purchase:Yes
Excellent product, instructions are clear, the plastic alignment tool worked perfectly first time, easiest ever screen protector to put on. The screen is clear feels natural like the original screen and feels up to the task.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
This screen really is "Alpha"!
on January 20, 2019
Posted by: Cole0802
Verified Purchase:Yes
The Alpha Glass Screen Protector offers robust protection for the screen of any careless smartphone user! I was a bit apprehensive over the difficulty of placing the Alpha Glass on my phone correctly, but the online video tutorial along with the equipment included in the kit ensured an easy transfer of the Glass from the box to my screen. The Alpha Glass is not noticeable when using the phone as it contours underneath the front-facing camera and the edges of the screen, but a thump against the face of the phone offers a solid sound that ensures maximum protection. Overall, as with all OtterBox items I have bought in my lifetime, I am once again very satisfied with this purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Never use a phone without one!
on September 27, 2018
Posted by: LateNightLou
Verified Purchase:Yes
Ever since otterbox became available I’ve always used the product on every phone! Never a let down!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect
on September 29, 2018
Posted by: Debo7
Verified Purchase:Yes
Perfect fit and easy to install
Easy to clean.....
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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