Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XS Max - Clear
Average customer rating
4.1 out of 5
4.1
(162 Reviews)
Open Ratings Snapshot
Rating breakdown 162 reviews
5 Stars
103
4 Stars
15
3 Stars
16
2 Stars
10
1 Star
18
75%of customers recommend this product. 
(
118 out of 157
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XS Max - Clear
Customer Rating
2 out of 5
2
Not happy with it
on September 30, 2018
Posted by: Bluej26
Verified Purchase:Yes
From the moment I place the glass on my phone had
Bubbles all over thought at first needed time to dry like the other but the next day air pockets still their
Whines up buying another glass cover no problems no bubbles. I had tried three times with the other one and still had bubbles
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 1, 2018
Hi Bluej26,

We're so sorry to hear that this Alpha Glass was suffering from some crazy air pockets! Had you contacted us, we would have loved to send you a brand-new warranty replacement, but we also certainly understand your decision to go down a different path. If you change your mind and want to give this glass another chance, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right into a warranty claim!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Useless
on October 6, 2018
Posted by: Jessep
Verified Purchase:Yes
It broke the first day. I didn’t even drop it. My keys being in my pocket with it broke it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 8, 2018
Hey Jessep,

Yikes - while we're so sorry to hear that this Alpha Glass buckled under pressure when it encountered your keys, we're glad that it fulfilled it's destiny and saved your phone screen from the same fate! We would love to restore that epic protection with a simple warranty replacement, so please feel welcome to call our friendly Otters at 1-855-688-7269. They'll send you a tough new screen protector in practically no time at all!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Junk
on October 8, 2018
Posted by: DDucote
Verified Purchase:Yes
I just got this tempered glass and it cracked in less than 2 weeks. It didn’t fall or get hit by anything. It was on my lap in my vehicle and slid off my lap into the seat belt buckle and it cracked it. I could understand if it fell from a high distance but a 6” slide into a piece of plastic should not cause a tempered glass to crack.
I love my otter box case and always use them but I won’t be using the glass anymore.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 10, 2018
Hey DDucote,

We so apologize that an incident in your car caused this Alpha Glass to sustain a catastrophic crack! While we're bummed to hear about this, we're so glad that the screen protector saved your phone display from a similar fate. Our friendly Otters would love to rectify the situation with a warranty claim, so please feel welcome to give them a ring at 1-855-688-7269. They'll set you up with a brand-new replacement glass in no time at all!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Corner and Edge Manufacturing Problem
on October 25, 2018
Posted by: Renim
Verified Purchase:Yes
I purchased this a couple of weeks ago. The glass itself is excellent for visibility and touch screen usage. However the Die Cut on the corners and a couple of spots on the edges are bad. It seems as if the Die used to cut this glass was overused before maintenance was done on it. The edge on the corners especially have a bit of bend over / ripped more than cut creating an edge that does not lay flat against the screen leaving an area a few millimeters that does not seat onto the screen (leaves a raised bubble area between the corner of the glass and the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 25, 2018
Hey Renim,

We so apologize that this Alpha Glass doesn't seem to be adhering seamlessly to your iPhone display! We have to admit, we're slightly perplexed by this, and our friendly Otters would love to grab a few more details to see how we can help. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll be thrilled to provide further assistance!

Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Easy to put on.
on November 6, 2018
Posted by: Davedog
Verified Purchase:Yes
I had no problems following the video and putting it on. I just had to push out all the air in a corner for a few minutes.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Has everything needed to install
on November 7, 2018
Posted by: Meow
Verified Purchase:Yes
It has everything needed in the box to get a great installation on to the phone. Works beautifully.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Phone feels protected
on November 9, 2018
Posted by: Vivi77
Verified Purchase:Yes
Love it! Phone feels protected will definitely purchase again if I have to.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
easy to use
on November 10, 2018
Posted by: EricR
Verified Purchase:Yes
easy and quick to put on. fits well. protects phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Showing 9-16 of 162 results 
<< 1 2 3 4 5 ... 21 >>