Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XS Max - Clear
Average customer rating
4.1
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
103
4 Stars
15
3 Stars
16
2 Stars
10
1 Star
18
75%of customers recommend this product.
(
118 out of
157)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XS Max - Clear
Posted by: kagarcia97
Verified Purchase:Yes
Bought this before my phone got here so I was a little apprehensive but so far so good. It fit perfectly and hasn't cracked yet (already fell once) ... so I'm happy with this purchase and would buy again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jblambo
Verified Purchase:Yes
It’s been good so far. It has replaced my first screen protector from bodyguardz which I was very disappointed in.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Toddowick1
Verified Purchase:Yes
My wife and I have used Otterboxes for years now and they really stand up to punishment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Annman
Verified Purchase:Yes
I brought this as I has one for an old iPhone 7 but this one for the iPhone X doesn’t work as people can’t struggle to hear me, as soon as I take the case off the hear me fine
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2018
Hey there Annman,
We sincerely apologize that you seem to be having audio issues with one of our cases! Our friendly representatives would love to try and help out, so please don't hesitate to follow the link below to submit a support request. They'll contact you shortly to provide further assistance!
https://www.otterbox.com.au/support
Sincerely,
OtterBox Customer Service Team
We sincerely apologize that you seem to be having audio issues with one of our cases! Our friendly representatives would love to try and help out, so please don't hesitate to follow the link below to submit a support request. They'll contact you shortly to provide further assistance!
https://www.otterbox.com.au/support
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
clear back surface protector scratches immediately
on November 1, 2018
Posted by: Pete
Verified Purchase:Yes
Great protection, but the back surface protector that's clear scratched immediately. Easy to see the scratches too which is disappointing. Otherwise does the job
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2018
Hi Pete,
Uh oh - sounds like this review might be meant for one of our clear cases, rather than the Alpha Glass. Regardless, we apologize that you're dealing with some surface scratches, and while we're bummed to see that this happened, we're glad that the case protected your iPhone from the same fate! Please feel welcome to call our playful Otters at 1-855-688-7269, and they'll gladly dive into a warranty claim. You'll have a smooth new case in your hands before you know it!
Best,
OtterBox Customer Service Team
Uh oh - sounds like this review might be meant for one of our clear cases, rather than the Alpha Glass. Regardless, we apologize that you're dealing with some surface scratches, and while we're bummed to see that this happened, we're glad that the case protected your iPhone from the same fate! Please feel welcome to call our playful Otters at 1-855-688-7269, and they'll gladly dive into a warranty claim. You'll have a smooth new case in your hands before you know it!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tre dawg
Verified Purchase:Yes
I’m happy with my purchase the defender case is what u need to protect your expensive iPhones
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: kdavis99
Verified Purchase:Yes
I read the instructions twice and followed them exactly. I couldn't remove all the bubbles. When I got it to the point where there were just a few, I tried to reinstall the Otterbox case. I couldn't get it closed properly due to the screen protector. I gave up and tossed the protector. A lot of money waisted.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 5, 2018
Hey kdavis99,
We're so sorry to see that the installation process for this Alpha Glass ended up being a little trickier than expected! Had you contacted us, our friendly Otters would have loved to provide further assistance, but we also certainly understand your decision to head in a different direction. We sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions, please don't hesitate to contact us at 1-855-688-7269. We'll always do what we can to help out!
Cheers,
OtterBox Customer Service Team
We're so sorry to see that the installation process for this Alpha Glass ended up being a little trickier than expected! Had you contacted us, our friendly Otters would have loved to provide further assistance, but we also certainly understand your decision to head in a different direction. We sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions, please don't hesitate to contact us at 1-855-688-7269. We'll always do what we can to help out!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kwajmeck
Verified Purchase:Yes
I have used Otter box cases for many years and they have never failed me! I wholeheartedly support and recommend them.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com