Customer reviews from otterbox.com
OtterBox - Pursuit Case for Apple iPhone XR - Merlin
Average customer rating
4.5
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
101
4 Stars
28
3 Stars
17
2 Stars
4
1 Star
2
90%of customers recommend this product.
(
131 out of
145)
Customer Reviews for OtterBox - Pursuit Case for Apple iPhone XR - Merlin
Posted by: Nick
Verified Purchase:Yes
Originally bought a Symmetry clear case. It was nice and compact and completely clear. Problem was it was too hard to remove. Needed a hair dryer to warm it up. Decided to try a Pursuit (clear back color) when it was more reasonably priced on Cyber Monday. Case is easier to remove and should work fine. The Symmetry is better since it is all clear and made of a "grippier" material (doesn't slide off the table). It is also physically smaller. I guess there is no perfect case. Yet.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Scottd923
Verified Purchase:Yes
I love the case for this phone but the plug that covers the charger already broke off after only having it for a month :( going to have to put a claim in otherwise it’s 5 *
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: RickyTickyTambo
Verified Purchase:Yes
Perfect for my new giant phone. Slim but still very sturdy
Written by a customer while visiting otterbox.com
Posted by: The Weather
Verified Purchase:Yes
Have used Otterbox exclusively for a number of years. I recently purchased one for my new iPhone with a clear backing. I’m disappointed in how easily it scratches as well as it does not have that rubber backing so it slides easily in the car etc. For the price I expect much more from Otterbox. I wouldn’t purchase this particular one again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 21, 2019
Hey there The Weather,
We're sorry to see that this Pursuit series isn’t checking everything on your list so far! Any cosmetic complications shouldn't necessarily decrease your overall protection, but we completely understand why this might be disappointing.
While we can definitely hook you up with a sleek new case to replace that damaged one, it sounds like our Defender series might be more your style. The Defender incorporates a rubber slipcover exterior, which should add that traction that you've been hoping for. Feel free to check it out via the link below, and give our friendly Otters at call at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/iphone-xr/defender-series-screenless-edition-build-your-own-case/apl2-iphl18-byo.html#start=1
Sincerely,
OtterBox Customer Service Team
We're sorry to see that this Pursuit series isn’t checking everything on your list so far! Any cosmetic complications shouldn't necessarily decrease your overall protection, but we completely understand why this might be disappointing.
While we can definitely hook you up with a sleek new case to replace that damaged one, it sounds like our Defender series might be more your style. The Defender incorporates a rubber slipcover exterior, which should add that traction that you've been hoping for. Feel free to check it out via the link below, and give our friendly Otters at call at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/iphone-xr/defender-series-screenless-edition-build-your-own-case/apl2-iphl18-byo.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robin
Verified Purchase:Yes
I love the case just wish the colors were brighter
Written by a customer while visiting otterbox.com
Posted by: Hairyvet
Verified Purchase:Yes
Bought this product after unfortunate accident that killes my previous iphone (although in a -less sturdy- protection). The otterbox is certainly more convincing! Only little remark is the absence of a real screen protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
brand1 - Pursuit Series Case for iPhone Xs Max
on October 2, 2019
Posted by: Omega S
Verified Purchase:Yes
The case is slim in comparison to Otter box other iPhone cases. Sturdy build with full button functionality, however I only rated 4 stars as sometimes I have a hard time hearing while on speakerphone. If you primarily use headphones with your device, then this case is perfect as it fits into your pocket, and can withstand drops. The clear case has had some scratching on the back, but still looks great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rod A
Verified Purchase:Yes
Great case worth the $$. Would definitely buy again the product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com