Customer reviews from otterbox.com
OtterBox - Pursuit Case for Apple iPhone XR - Merlin
Average customer rating
4.5
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
101
4 Stars
28
3 Stars
17
2 Stars
4
1 Star
2
90%of customers recommend this product.
(
131 out of
145)
Customer Reviews for OtterBox - Pursuit Case for Apple iPhone XR - Merlin
Customer Rating
4
Good case .... but not so good in cold weather
on December 9, 2018
Posted by: TerrNez
Verified Purchase:Yes
I’ve had the case for less than a month my job requires that I must leave my phone in my pick up as I do work in oil refineries. With the winter temperatures the charging port cover became brittle and broke off when I tried opening the cover to plug in my phone to charge.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jill D
Verified Purchase:Yes
I bought this to protect my expensive iPhone. The case is pricy but I’ve had several Otterbox cases before so gave it a try. It’s a well made case and easy to put on once you’ve looked at the installation video. So far so good. However, the clear back is a liability. It scratched very quickly. I’m careful with my things and I like them to look nice. After just a weeks use my lovely new case looks quite worn a shabby. I’m very disappointed. Shame it only comes in black too!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 4, 2019
Hi Jill D,
It's awesome to hear that this Pursuit series seems to be working seamlessly to protect your iPhone, but we apologize that the exterior is looking a little shabby! Although cosmetic complications shouldn't affect your overall device security, our friendly Otters will still be more than happy to set you up with a warranty replacement. Just give them a call at 1-855-688-7269, and they'll be excited to help!
Additionally, we do offer a few other color selections for the iPhone Xs Max Pursuit! Feel free to check them out via the link below!
https://www.otterbox.com/en-us/iphone-xs-max/pursuit-series-case/apl59-iphp18.html
Cheers,
OtterBox Customer Service Team
It's awesome to hear that this Pursuit series seems to be working seamlessly to protect your iPhone, but we apologize that the exterior is looking a little shabby! Although cosmetic complications shouldn't affect your overall device security, our friendly Otters will still be more than happy to set you up with a warranty replacement. Just give them a call at 1-855-688-7269, and they'll be excited to help!
Additionally, we do offer a few other color selections for the iPhone Xs Max Pursuit! Feel free to check them out via the link below!
https://www.otterbox.com/en-us/iphone-xs-max/pursuit-series-case/apl59-iphp18.html
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Larry
Verified Purchase:Yes
I have had this product for three weeks. I have never used a strap provided before. Due to the size of the phone I decided to use it. It was awesome and prevented me from dropping the phone several times. Then on the same day my wife and I both noticed the plastic at the top of strap had cracked. I would really like two new straps please.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jpg2882
Verified Purchase:Yes
This is a great case but it slides around on some surfaces I had to put grip tape on the back of the case to stop this
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DrShahbaz
Verified Purchase:Yes
I bought this a while ago and since then i am carefree about my phone as it protects it from falls dust and mud from all the sides plus the case is light and slim. Thank you Otterbox for coming out with this, and also would want you all to come up with more colours for the pursuit series.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Matterhorn51
Verified Purchase:Yes
Fits nicely into my hand, not too bulky. Back slides a bit too easily
Prefer it to the heavier model
Prefer it to the heavier model
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Scrumpp
Verified Purchase:Yes
This is a quality case that absolutely protects the phone while showing the new anodized back cover through the clear case. A welcomed bonus feature is the speaker sound ports that shoot out the front of the phone instead of the bottom. I didn’t think this would make a big difference, but it makes hearing the sound a lot better than even cupping the phone bottom as was necessary before. Although the clear plastic is starting to get a few small scratches, they’re nothing significant that detracts from the cover. I would recommend this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Happy customer 1776
Verified Purchase:Yes
This is the best protection I’ve gotten on a phone before. The price point is really high and a screen protector is not included. Overall very easy to access from pocket. It doesn’t invert your pocket the way the defender does.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com