Customer reviews from otterbox.com
OtterBox - Pursuit Case for Apple iPhone XR - Merlin
Average customer rating
4.5
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
101
4 Stars
28
3 Stars
17
2 Stars
4
1 Star
2
90%of customers recommend this product.
(
131 out of
145)
Customer Reviews for OtterBox - Pursuit Case for Apple iPhone XR - Merlin
Posted by: speechlady
Verified Purchase:Yes
This case is so sleek but gives you excellent protection. I love that Otterbox offered it in a clear color. I love that I can see my gold color on my iPhone Xs Max. I have dropped it twice form a high area and nothing happened to my phone!!! I have always and always will buy an Otterbox case. You guys have not disappointed me yet.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: spitnimage
Verified Purchase:Yes
I've had the case for about a month now and it is very sturdy. I also put a tempered glass on my phone but, this otterbox case doesn't like the tempered glass. It pushes in on the glass at the corners thus, causing bubbles at the corners.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2018
Hey spitnimage,
We're bummed to hear that this Pursuit series isn't acting super friendly towards your tempered glass! Unfortunately, we are unable to test our cases with third-party accessories, so while some other screen protectors might still work, we cannot always guarantee an absolutely perfect fit.
If you're looking for a screen protector that was tested and engineered specifically to work with the Pursuit, we would recommend our Alpha Glass. Please feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any questions that might pop up!
https://www.otterbox.com/en-us/apple-iphone-xs-max/alpha-glass-screen-protector/77-60177.html#sz=51&start=1
Sincerely,
OtterBox Customer Service Team
We're bummed to hear that this Pursuit series isn't acting super friendly towards your tempered glass! Unfortunately, we are unable to test our cases with third-party accessories, so while some other screen protectors might still work, we cannot always guarantee an absolutely perfect fit.
If you're looking for a screen protector that was tested and engineered specifically to work with the Pursuit, we would recommend our Alpha Glass. Please feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any questions that might pop up!
https://www.otterbox.com/en-us/apple-iphone-xs-max/alpha-glass-screen-protector/77-60177.html#sz=51&start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shane
Verified Purchase:Yes
It’s a very nice case and I bought this case few weeks ago for my iPhone xs Max in gold as it shows off the gold color and i cannot believe how easy it’s scratched. At such a high price tag this should be destroyed in scratches already. Please let me know if you can do anything about it
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2018
Hey Shane,
We're sorry to see that this Pursuit series was drastically destroyed by scratches! Although these surface-level scars shouldn't affect your overall protection, our awesome Otters will be more than happy to hook you up with a brand-new warranty replacement. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll send you a smooth new case in practically no time at all!
Best,
OtterBox Customer Service Team
We're sorry to see that this Pursuit series was drastically destroyed by scratches! Although these surface-level scars shouldn't affect your overall protection, our awesome Otters will be more than happy to hook you up with a brand-new warranty replacement. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll send you a smooth new case in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alex
Verified Purchase:Yes
I just wish that the cover that protected the power port didn't tear off within 2-weeks of having it. I also wish that the lanyard were longer in able to wear it around my neck. Other than those two issues, it has been a great case. I have dropped my phone a handful of times with the case on, with no damage to the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joe Smith
Verified Purchase:Yes
Thin profile makes it easy handle and slide into pockets. Sound quality does not suffer either. Works well with wireless chargers and screen protectors.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: williamc
Verified Purchase:Yes
The fix is perfect the its just what i was looking for. I have used otter box cases for all my iphones. And i would use nothing else amazing product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Weebo
Verified Purchase:Yes
This is the second pursuit case I have purchased. The first was for the iPhone 7plus. This case has been refined. Still a two piece case but way more easier to remove the phone. The three side buttons are soft and easy to push. The forward facing speakers for both left and right are one of the best features of this case. Don’t use the charge cord so having that port blocked off is nice, keeps the dust out. The Qi charging pad works great with the phone inside the case. There is a very small section of the phone exposed where the switch is located to silence the ring. That would be the only negative of this case. Definitely would recommend!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Beckye
Verified Purchase:Yes
This case is super duper protective! I’m never concerned about my case however I do have a lot of micro scratches on the back of my phone case - which is majorly disappointing but it does look cool as the case is clear and my phone is blue!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com