Customer reviews from otterbox.com
OtterBox - Pursuit Case for Apple® iPhone® XR - Autumn Lake
Average customer rating
4.5 out of 5
4.5
(62 Reviews)
Open Ratings Snapshot
Rating breakdown 62 reviews
5 Stars
42
4 Stars
11
3 Stars
6
2 Stars
3
1 Star
0
92%of customers recommend this product. 
(
55 out of 60
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Pursuit Case for Apple® iPhone® XR - Autumn Lake
Customer Rating
5 out of 5
5
Love it
on December 31, 2019
Posted by: Woodz
Verified Purchase:Yes
Great case seems strong and not very bulky just wish that it had a belt up
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Seems very well made and durable
on January 28, 2020
Posted by: JEX73
Verified Purchase:Yes
I’ve had this for a week now – and it’s pretty nice! I’ll admit, I’m a bit nervous that there’s no screen protector, but the way this had been designed should prevent anything getting to it. I’m also concerned about the power cable flap; I hope it lasts a couple of years of daily open/close.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I love it
on April 21, 2020
Posted by: Let1229
Verified Purchase:Yes
I bought this a week ago , excellent buy , not heavy ,not bulky slim look to it , feels nice in hand . Very happy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Awesome
on April 30, 2020
Posted by: MeowMeow
Verified Purchase:Yes
I bought this case a few weeks ago for a family member. They saw my case and wanted the same one. I’ve had mine for a year and have dropped my phone several times. I’m very happy with how it’s held up. It’s not just a great protection for my phone, but showcases the beauty of the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Case!
on November 19, 2018
Posted by: MadJen
Verified Purchase:Yes
I've always used the Defender series cases for my iPhone but since the phone got bigger I wanted to try a slimmer case so I went with the Pursuit series. It still allows the phone to slide easily in/out of pockets, bags, etc.. It also provides a little bit of texture so that the phone doesn't slip out of my hands so easily. I was nervous about the lack of a screen protector but one of the things I hated about the Defender series was that if I did any kind of hiking, biking, running and got sweaty then the case would always end up with some moisture between the screen protector and the screen making the touchscreen almost impossible to use. This didn't happen for me yesterday when on a sweaty hike.
I ordered the clear case so I can still show off the color of the XR. All in all I like this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not the best from Otterbox
on December 17, 2018
Posted by: Nick
Verified Purchase:Yes
Bought this as an alternative to the defender case for the iPhone XR. Was great being a slimmer fit on the phone but the clear back scratched too easily and the pursuit case wasn’t very grippy. Ended up buying the defender case although it is a tighter fit in any car mount due to the width.
I wouldn’t recommend the Pursuit case if you want to put it down and not have the back of the case marked or scratched.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 17, 2018
Hi Nick,

Thanks for your feedback! Although we are glad that the Defender case is working out for you, we’re sorry that the Pursuit didn’t meet your expectations. We will pass your thoughts on to our design team for future consideration.

Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Jury is still out
on January 3, 2019
Posted by: Page
Verified Purchase:Yes
Hopefully it offers the protection as advertised. It seems too thin to do so, but I've always had great success with otterbox. Very, very expensive case and the clear backing scratches easily - not really happy with that.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
good case, but should have a face cover
on November 21, 2018
Posted by: fitz
Verified Purchase:Yes
The cover is fine, but for 80 bucks, Otter should include a face cover.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 21, 2018
Hi fitz,

Sorry to hear that you're feeling slightly let down by the screenless style of the Pursuit series! Historically, the streamlined design of the Pursuit has not included any sort of integrated screen protection, but we certainly understand why some might be expecting one. Although this case is meticulously engineered to provide the best drop protection possible, if you're still interested in a little extra peace of mind, we would suggest taking a look at our Alpha Glass. This screen protector is destined to offer fortified display security, and should be the perfect companion to the Pursuit. Don't hesitate to check it out by clicking on the link below, and if you have any further inquiries, please feel free to call our friendly Otters at 1-855-688-7269!

https://www.otterbox.com/en-us/apple-iphone-xr/alpha-glass-screen-protector/77-59967.html#prefn1=series&prefv1=Alpha+Glass&start=1

Warmly,
OtterBox Customer Service Team

Written by a customer while visiting otterbox.com
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