I was not able to install one of the filters because the housing would not open like the other two.
Pros: Good Water Flow
Cons: Difficult to install
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, June 14, 2025
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
It's completely unusable, there's not even a drop of water.
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, July 24, 2025
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:00 pm CST, or email us at support@aquasana.com.
I can’t discuss the quality of the water without mentioning that the filter leaked destroying not only my kitchen but my downstairs neighbor’s as well. Floors, cabinets, electric all gone. Cannot imagine how much this will cost to fix. Five digits east.
Cons: Difficult to install, Cloudy Water
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, February 10, 2025
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please contact us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
Installation process is straight forward. But I do not have peace of mind that contaminants are being removed because contaminants appear at the bottom of pots and kettle within a week after replacement. And the contaminants will build up at the tip of the water outlet where worn out (see picture) after cleaning. What I have to do is to have 2 5-gallon Brita pitchers to filter the water twice after filtering by Aquasana system. And sadly, both the Brita filters have to be replaced every 8-9 days or when contaminants appear (whenever comes first.) The concept of Aquasana is great but the contaminants in tap water are much stronger than we can expect. So please keep improving! Thank you very much!
Pros: Good Water Flow
Cons: Filters need replacing too often, Cloudy Water