Customer reviews from aquasana.com
Replacement Filter Cartridges for Aquasana AQ-5300 Water Filtration System - White/Gray/Black/Yellow
Average customer rating
3.8
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
95
4 Stars
25
3 Stars
15
2 Stars
15
1 Star
30
69%of customers recommend this product.
(
114 out of
165)
Customer Reviews for Replacement Filter Cartridges for Aquasana AQ-5300 Water Filtration System - White/Gray/Black/Yellow
Customer Rating
1
DEFECTIVE PRODUCT
on December 13, 2023
Posted by: defect
i hook in my new filters and no water comes out? check reddit and see tons of other people having the same problem. the pre filter needs to be shimmed for it to work properly. aquasana has acknowledged the issue and said they are working on a fix, yet still sending out the defective products to their loyal customers. thanks a lot! if you are having the same problem, open the first filter housing and add a 5” shim to the bottom. it will work.
Cons: Difficult to install, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Improper design of one of the replacement filters
on November 26, 2023
Posted by: Dumb that nickname is req
from Naples, Fl
Verified Purchase:Yes
Very disappointed that Aquasana continues to ship one of the filters that is too short. After assuming I was doing something wrong & attempting to reinstall more than a handful of times, I learn that it is common knowledge online that they “black” filter is too short & drops as soon as water pressure is applied.
Problem “solved” with a quarter at the bottom of the canister. Not the right answer.
Problem “solved” with a quarter at the bottom of the canister. Not the right answer.
Cons: Filters need replacing too often
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, November 27, 2023
Hi Brian,
We are sorry to hear about the experience you had with the system. We noticed you referenced an online forum, and can assure you that is no longer a troubleshooting step we offer. We were able to locate your account and will have one of our agents contact you shortly to assist with the next steps so you can have fresh filtered water.
We are sorry to hear about the experience you had with the system. We noticed you referenced an online forum, and can assure you that is no longer a troubleshooting step we offer. We were able to locate your account and will have one of our agents contact you shortly to assist with the next steps so you can have fresh filtered water.
Written by a customer while visiting aquasana.com
Posted by: Done with leaks
from Bay Area, CA
Verified Purchase:Yes
This was my third time installing filters into the 3-stage max flow system, and my third extremely frustrating experience with incessant leaks somewhere in the system.
The first time, it was faulty filter housings that didn't seat into the head correctly. Customer service sent another set. Those ones leaked as well and required propping up the filters themselves with quarters in the bottom of the housings, plus Teflon tape around the threads, before they stopped leaking.
The second time (first filter replacement), one of the housings leaked again after trying to re-seat it into the head. This time, it was a busted O-ring on the top. Aquasana has chosen to use an O-ring that can't be sourced from one's local hardware store, so after again sourcing a new housing from customer service, it stopped leaking.
This last time, the same housing started leaking after filter replacement, this time from both another bad O-ring at the top, as well as from the main thread, despite trying to seal it with Teflon tape.
The water is delicious while the system is working. Customer service is very nice. But Aquasana can't seem to build their products to spec.
Fool me once, shame on you. Fool me twice, shame on me. Fool me three times...look, the point is you can't fool me again. I purchased and installed a competing system, which worked immediately with no leaks.
Pros: Clean taste
Cons: Difficult to install, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, April 17, 2023
Good Afternoon,
We greatly apologize for the issues you encountered with your system. We appreciate the feedback and will be passing this along to the appropriate department so that they may be aware of the issues. We hope to improve our products in the future!
-Aquasana Customer Support
We greatly apologize for the issues you encountered with your system. We appreciate the feedback and will be passing this along to the appropriate department so that they may be aware of the issues. We hope to improve our products in the future!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Fred G
from Bethesda MD
Verified Purchase:Yes
The new cartridges are too short, had to install a quarter on the bottom to get proper fit (as suggested by your call center). Without quarter I have no water flow.
This is the 3rd set with this problem. Can you find a permanent solution? Don’t want coins in my drinking water line.
This is the 3rd set with this problem. Can you find a permanent solution? Don’t want coins in my drinking water line.
Pros: Easy to clean, Clean taste, Good Water Flow
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, January 19, 2024
Oh no! We're sorry to hear you are experiencing issues with your Aquasana Drinking system. At this time, we do not troubleshoot with a coin. Please contact us directly at 866-662-6885 option 1 from Monday-Friday 8am-5pm CST to help mitigate this for you as it may not be the replacement filters that could be causing this. We look forward to helping you resolve this quickly!
Written by a customer while visiting aquasana.com
Customer Rating
1
No flow - need a quarter in the prefilter
on October 13, 2024
Posted by: Tomper
from PA
Installed replacement filters - no flow - placed a quarter in the prefilter - got the water to flow - shame aquasana cannot fix a simple problem.
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, October 15, 2024
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
Written by a customer while visiting aquasana.com
Posted by: Homeowner in clermont
Verified Purchase:Yes
I purchased the replacement filters and installed them according to directions. I opened the main source slowly but when I try opening it up all the way the water stops coming..It seems like the first filter had an issue. I put the old filter back in and now I am getting water. So I will.be reaching out to Aquasana to send me another set of filters that really work.
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, May 12, 2023
Hello, we're sorry to hear that you experienced flow issues with your new set of replacements. We are more than happy to assist in getting this resolved for you, if you have not reached out already, please contact us directly at 866-662-6885, option 1 or by sending us an email at support@aquasana.com.
-Aquasana Customer Support
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Defeatedyeti
Verified Purchase:Yes
When I installed this set of filters, the manufacture of filter 1 was too short. Because of this defect, the spring on the top did not allow intake of water into the filtration system. I contacted the company amd recieved no reply. On one of the communities we got the answer. We placed a nickel in the holder. That made up for the length of the filter and it worked.
Pros: Clean taste, Easy to install
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Even a Plumber cant make it stop leaking
on January 3, 2021
Posted by: Home Remodeler
from FL
We have had this product for 3+ years and have had countless issues with it leaking. It was installed by a Licensed Plumber, serviced by another and still leaks. Aquasana has sent us replacement parts, but after a few months, those leak. Now its out of warrantee and apparently, knowbody wants to stand behind the product. I'm out plumber fees, cost of the damage to the wood under my sink and total frustration with the company. DONT BY THIS PRODUCT!
Pros: Nice faucet
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com