Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Customer Rating
2
Pink slime in faucet outlet
on October 23, 2018
Posted by: GDC800
from Alabama
Purchased the 3 stage high volume drinking water system. After the initial installation I used it for about 4 months. One morning I was getting some water in a to go container and I noticed a pink slime hanging out of the end of the faucet. This was real concerning considering this filter states it removes chemicals and bacteria. Needless to say I have not used it from that point. I’m not sure what causes the pink slime, but after reading some about it I’m not comfortable continuing to use it for drinking water.
Pros: Good Water Flow, Nice faucet, Easy to install
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
Love our new water filter
on January 11, 2020
Posted by: TopDot
from Easton MA
My husband installed this easily. There is a big difference in the water taste. We bought this to filter PFAS which is a very dangerous contaminant.
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
3
Not filtering
on February 27, 2023
Posted by: Alabama Dave
from Montgomery, AL
Measuring total dissolved solids (TDS): Aquasana 3-stage: 149 TDS, Unfiltered Water: 118 TDS, PUR water filter: 57 TDS. This new filter is ADDING, not removing contaminants!
Pros: Good Water Flow, Easy to install
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, March 2, 2023
Hello Dave,
TDS, or Total Dissolved Solids, is the amount of dissolved minerals and metals present in water. TDS meters tell you the concentration of dissolved minerals and metals, but are not an accurate measurement for contamination. Aquasana products reduce and remove harmful TDS like lead, but selectively retain or replace healthy dissolved solids like calcium, magnesium, and potassium. If you are interested in seeing the change in contaminants only, we recommend using a water test kit that is not testing for TDS.
-Aquasana Customer Support
TDS, or Total Dissolved Solids, is the amount of dissolved minerals and metals present in water. TDS meters tell you the concentration of dissolved minerals and metals, but are not an accurate measurement for contamination. Aquasana products reduce and remove harmful TDS like lead, but selectively retain or replace healthy dissolved solids like calcium, magnesium, and potassium. If you are interested in seeing the change in contaminants only, we recommend using a water test kit that is not testing for TDS.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: WhyDoINeedThis?
from CA, US
Verified Purchase:Yes
I have purchased the 3-stage max filter for myself, mom, & sister. All 3 installs were relatively easy, though each requied removing the faucet & faucet plate (covering 3 holes) and replacing with the faucet (minus plate), a hole cover, and the filter faucet. One faucet would not work in a single hole setup and I had to purchase a new faucet - I expected that might happen and am not upset but merely want to alert others to the potential.
All in all the installation is not difficult and I am very happy with the taste of the filtered water.
Pros: Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
5
Happy With the System
on January 21, 2024
Posted by: MacGyver
from FL
I don’t get why there’s so many negative reviews regarding the leaks that the reviewers complain about. One should have some degree of mechanical inclination to install this system correctly. Having a good mechanical aptitude is essential. That’s the bottom line. If you question your ability to install this system, don’t do it. It’s that simple.
HOWEVER…the filter cartridges are very pricey!!! The prices should be reasonable.
HOWEVER…the filter cartridges are very pricey!!! The prices should be reasonable.
Pros: Easy to install
Cons: Filters need replacing too often
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Don Not a Plumber
from Upstate NY
Verified Purchase:Yes
I had some concerns about the installation. The video guidance on the Aquasana website was a big help. My under-sink space is a bit cramped; I am 81 and not as flexible as I was. I expected a full-day job. I was done with total success in 4 hours -- not rushing. Needed to drill a hole for the new faucet in the existing faucet plate. No problem. A bit awkward to push in the plastic tubing at the end of the install. A bit more video guidance there would have helped. Just used a few days so far. All good, though.
Pros: Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: HM717
from Mississippii
Verified Purchase:Yes
I love this new water system. I wanted one that was not RO and yet get rid of all the bad stuff. This one does that in spades plus it tastes great. I love the fact that when I call there is an actual person to talk with and they aren't in another country!!! Very important to me as I'm tired of talking to someone overseas who do not speak out language. I choose American made first and always!!!
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Response from aquasana.comBy Customer Support, Aquasana Customer Support, September 24, 2024
Thank you for your review! We appreciate you as a customer and your feedback.
Written by a customer while visiting aquasana.com
Customer Rating
5
i am happy
on February 1, 2020
Posted by: hardcore 44
from southern california
great tasting crystal clear water. i can fill a glass, put on top of my morning paper and can read through the water
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com