Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Posted by: Sam P
from New York, NY, United States
Verified Purchase:Yes
Extremely slow water flow. Very difficult to install canisters. Spent a few hundred dollars to have a plumber install it. Now I have to pay him again to remove the system. Should pay for my plumbing costs!
Cons: Slow pour, Difficult to install
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
5
Working great
on February 25, 2020
Posted by: Water filter person
from Vermont
I have had my water filter working for a month now. It's working great. Installation was very easy.
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Vink
Verified Purchase:Yes
The filter is horrible. The water output is slow and the water starting leaking after a week. Had to take the filter out.
Cons: Slow pour, Difficult to install, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
forces filter replacement, so wasteful
on January 11, 2020
Posted by: chase lang
from ca
Installed in 2018 and did not realize there is no way to avoid replacement of filters before they are used. 2 people part time do not use the same amount of water as a family of 4. no way to adjust. Also periodically starts leaking
Pros: Easy to install
Cons: Filters need replacing too often, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: freqfrewqf
Verified Purchase:Yes
Based on your shipping policy I will not make further purchases.
Written by a customer while visiting aquasana.com
Posted by: Red_____
Verified Purchase:Yes
We have highly chlorinated water. It smells like water from a swimming pool. The 3 stage filter seems to be okay but the water from my refrigerator with its single little filter tastes better. It makes me wonder if the carbon is doing very much to remove the chlorine smell and taste.
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
I have never detested an item so much
on May 27, 2024
Posted by: LJC2
from Baltimore, MD
It's hard to believe how much I hate this thing. The destruction to my home, the constant problems and lack of functionality. I have no idea why I continue to try, because it doesn't seem worth it, I just wish it could serve the purpose I thought it would serve (reliably produce filtered water). There is a delicate connection from the water line to the system and if you so much as breathe near it, it will come loose and flood. Christmas Eve 2022 was spent in my basement with a shop vac all night, as my entire kitchen and basement flooded because of this thing. I had plumbers come three times to fix the connection and finally the third time they put in their own that was sturdy. Great. November 2023 my replacement filters come and the water just dribbles out of the faucet. I uninstall and reinstall them a half dozen times; nothing. I let it sit for six months because I'm just so frustrated at this point; I google this issue and there is a reddit thread about how this is a KNOWN ISSUE and to put a quarter in the bottom of the pre-filter casing. It worked. CAN YOU BELIEVE I DIDN'T USE THIS FOR SIX MONTHS BECAUSE THEY KNOWINGLY SEND FAULTY EQUIPMENT AND CHARGE YOU FOR IT AND I HAD TO PUT A QUARTER IN FOR IT TO WORK. So my latest replacement filters come and I cannot for the life of me unscrew the third filter. It has become such that I have so much anxiety every time I have to deal with this thing that I just avoid it and I have just been using a Brita pitcher for the last 6 months. I have never bought something so consistently problematic as this system. I hate it so much and would like reliable recommendations for a better company.
Cons: Slow pour, Difficult to install, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, June 19, 2024
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
Written by a customer while visiting aquasana.com
Customer Rating
5
Love it
on April 23, 2021
Posted by: Gina B
from Daytona Beach, Fl
Had an issue with one filter leaking at the top after troubleshooting, they sent me a new filter
Promptly. Love the quality of the water.
Promptly. Love the quality of the water.
Pros: No odor, Clean taste, Good Water Flow, Nice faucet
I would recommend this to a friend!
Written by a customer while visiting aquasana.com