Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,471 Reviews)
Rating breakdown 1,471 reviews
5 Stars
958
4 Stars
316
3 Stars
68
2 Stars
56
1 Star
73
88%of customers recommend this product.
(
941 out of
1,071)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Posted by: SrayesLions
from Peoria AZ
Verified Purchase:Yes
Installation was easy. However, filtration quality was not their. The total TDS with and without the filter are still 260 when my old but discontinued filter was as low as 16 most day. The flavor of the water is also very metallic because of this. Tastes like the filter isn’t even their.
Pros: Easy to install
Cons: Cloudy Water
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 30, 2022
Hello,
Thank you for your review. TDS, or Total Dissolved Solids, is the amount of dissolved minerals and metals present in water. TDS meters tell you the concentration of dissolved minerals and metals but are not an accurate measurement for contamination. Aquasana products reduce and remove harmful TDS like lead, but selectively retain or replace healthy dissolved solids like calcium, magnesium, and potassium.
Please see the link below for additional details:
https://www.aquasana.com/info/tds-meter-what-is-it-and-do-you-need-it-pd.html
Based on the product that you're inquiring about, it is tested and certified to NSF/ANSI Standards to reduce up to 99% of 77contaminants.
For an accurate measurement of the performance of our system, we recommend a water test kit.
-Aquasana Customer Support
Thank you for your review. TDS, or Total Dissolved Solids, is the amount of dissolved minerals and metals present in water. TDS meters tell you the concentration of dissolved minerals and metals but are not an accurate measurement for contamination. Aquasana products reduce and remove harmful TDS like lead, but selectively retain or replace healthy dissolved solids like calcium, magnesium, and potassium.
Please see the link below for additional details:
https://www.aquasana.com/info/tds-meter-what-is-it-and-do-you-need-it-pd.html
Based on the product that you're inquiring about, it is tested and certified to NSF/ANSI Standards to reduce up to 99% of 77contaminants.
For an accurate measurement of the performance of our system, we recommend a water test kit.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
1
High maintenance
on April 29, 2022
Posted by: Jery
from New York
New unit work, but after replacing filters newer work again.
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 30, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Rich Sauces
from Chevy Chase, MD
Verified Purchase:Yes
The water is delicious and the filter provides good flow. The faucet is a little ugly and is already rickety.
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana, Support Team , July 28, 2022
Hello,
Thank you for your review. Our team is more than happy to offer any replacement part needed for your system! Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options and process the order needed.
-Aquasana Customer Support
Thank you for your review. Our team is more than happy to offer any replacement part needed for your system! Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options and process the order needed.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Surya
from NJ
Verified Purchase:Yes
Filters are good. Easy to install, so far water is good.
Pros: Clean taste, Good Water Flow, Durable, Easy to install
I would recommend this to a friend!
Response from aquasana.comBy Aquasana, Support Team , July 28, 2022
Hello,
Thanks so much for giving us your take on your recent purchase! We're glad that customers like you are having a good experience.
If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
Thanks so much for giving us your take on your recent purchase! We're glad that customers like you are having a good experience.
If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: J Kuo
from Silicon Valley, California
Verified Purchase:Yes
Installation procedure is available on YouTube. Light and easy to install. Will buy again.
Pros: Easy to clean, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: K Page
from Sarasota, FL
Verified Purchase:Yes
We have replaced the top manifold once already. Then the tank failed and now possibly the faucet. We haven't even really used this. This all happened in the first 30 days of owning this. It has push connections and they are not designed to keep being used so we will see how long this lasts before it leaks if we ever get it working.
Cons: Difficult to install, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , September 2, 2022
Hello,
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please contact us with your customer and purchase order information, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please contact us with your customer and purchase order information, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
5
easy to install functions well
on August 14, 2022
Posted by: Quil
from SC
Install was straight forward.
Water quality it good.
fits well under the sink.
Water quality it good.
fits well under the sink.
Pros: Long lasting filter, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Drink lots, often!
from GAINESVILLE
Verified Purchase:Yes
The installation instructions were the BEST I have ever seen, and I have experienced them all. It worked the first time and ever since. Enjoying flavorless water.
Pros: Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com