Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Posted by: Tommytempo
from Milwaukee WI
Verified Purchase:Yes
The installation of this filter was simple and easy to do. I am glad that I can replace the filters right under the kitchen sink. The water tastes great and the whole purchase was less than replacing filters on my old RO.
Pros: No odor, Clean taste, Good Water Flow, Easy to install
Cons: Filters need replacing too often
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Wandi
from So Cal
Verified Purchase:Yes
I have finally had a chance to complete the installation of my new filtration system. For the most part it went in smoothly. However, the o-rings deform on the filter cartridges as you install them in the housing . Which of course causes them to leak. The purchase of new viton (this material not necessarily needed as there are no high temps) 90 durometer O-Rings (size 2-011 if you are interested) and the leaking stopped.
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
2
battery is such a stupid feature ... noisy ...
on August 8, 2021
Posted by: petefeat
from oregon
hard to replace. no instructions.. wont replace and continue using because of the battery noise and hassle aquasana engineered into their product. I have to get back to the noise and figure out how to shut it down.
Pros: Clean taste
Cons: Filters need replacing too often, Difficult to install
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: LarsBird
from Los Angeles CA
Verified Purchase:Yes
Was excited about this solution for my tap water but had to return the whole system. I was able to easily install it but noticed that one end has a brass connector and the other has just plastic parts. After half a day of enjoying filtered water, the plastic end burst from the faucet tap and leaked water under my sink. I’m just thankful we caught it before going to bed. The water pressure in my old house fluctuates so the plastic parts won’t cut it. I can’t risk having a system that might burst and leak at any moment so I removed it and returned it. Pleased that the return process was simple and easy. Disappointed it didn’t work out for me.
Pros: Easy to clean, Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: SrayesLions
from Peoria AZ
Verified Purchase:Yes
Installation was easy. However, filtration quality was not their. The total TDS with and without the filter are still 260 when my old but discontinued filter was as low as 16 most day. The flavor of the water is also very metallic because of this. Tastes like the filter isn’t even their.
Pros: Easy to install
Cons: Cloudy Water
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 30, 2022
Hello,
Thank you for your review. TDS, or Total Dissolved Solids, is the amount of dissolved minerals and metals present in water. TDS meters tell you the concentration of dissolved minerals and metals but are not an accurate measurement for contamination. Aquasana products reduce and remove harmful TDS like lead, but selectively retain or replace healthy dissolved solids like calcium, magnesium, and potassium.
Please see the link below for additional details:
https://www.aquasana.com/info/tds-meter-what-is-it-and-do-you-need-it-pd.html
Based on the product that you're inquiring about, it is tested and certified to NSF/ANSI Standards to reduce up to 99% of 77contaminants.
For an accurate measurement of the performance of our system, we recommend a water test kit.
-Aquasana Customer Support
Thank you for your review. TDS, or Total Dissolved Solids, is the amount of dissolved minerals and metals present in water. TDS meters tell you the concentration of dissolved minerals and metals but are not an accurate measurement for contamination. Aquasana products reduce and remove harmful TDS like lead, but selectively retain or replace healthy dissolved solids like calcium, magnesium, and potassium.
Please see the link below for additional details:
https://www.aquasana.com/info/tds-meter-what-is-it-and-do-you-need-it-pd.html
Based on the product that you're inquiring about, it is tested and certified to NSF/ANSI Standards to reduce up to 99% of 77contaminants.
For an accurate measurement of the performance of our system, we recommend a water test kit.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
1
High maintenance
on April 29, 2022
Posted by: Jery
from New York
New unit work, but after replacing filters newer work again.
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 30, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
2
It lasted less than 2 years...
on June 16, 2022
Posted by: raffohope
from Horsham
Unfortunately, our Aquasana filter lasted less than two years. We found water leaking, and when we checked, there was a crack in the upper part of the product.
Pros: Clean taste
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 29, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Rich Sauces
from Chevy Chase, MD
Verified Purchase:Yes
The water is delicious and the filter provides good flow. The faucet is a little ugly and is already rickety.
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana, Support Team , July 28, 2022
Hello,
Thank you for your review. Our team is more than happy to offer any replacement part needed for your system! Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options and process the order needed.
-Aquasana Customer Support
Thank you for your review. Our team is more than happy to offer any replacement part needed for your system! Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options and process the order needed.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com