Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Customer Rating
5
Great tasting
on April 30, 2020
Posted by: Loving my water
from Ny
Very happy with this filter. No smell of chlorine and absolutely great tasting
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
5
Very Impressed...Hooked it to our new LG fridge
on May 7, 2020
Posted by: DaveA
from NH
Our little NH town water has always been subpar in taste, even though we have spent ten of millions on upgrades to water treatment. Our old fridge had just an internal filter, and it made the water okay. Since I was changing the water line anyway, I decided to buy this filter as a pre-filter to the fridge. Since our house has few shut offs, we hired a plumber friend to add a couple shut offs and properly install the Aquasana. We followed the directions of running a full 20 minutes before hooking to the fridge line. Then we ran 2 gallons from the fridge as that manual directed. In addition, we dumped the first 2 loads of ice. Since all that, I could not be more pleased with our water. No smell, no foul taste, and even the feel of the water in your mouth is pleasant. I read that some fridges don't mate well with the filter, but ours has been running flawlessly for 3 days now.
Pros: No odor, Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
5
Water Tastes Great
on February 19, 2022
Posted by: Jenny PMC
from Pine Mountain Club
The flavor is wonderful and the auto delivery is usually timely. The residual dirt is obvious.
Pros: Clean taste, Long lasting filter, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
No Good Save your Money
on April 15, 2023
Posted by: Jen first time user
from Pennsylvania
Just installed this filter system today, install was easy but the product is garbage, faucet leaks and water stream is a drizzle. Save you money this product is garbage, we are sending it back. See attached pictures
Pros: Easy to install
Cons: Slow pour, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, April 17, 2023
Good Afternoon Jen,
We're sorry to hear that you experienced leaking issues with the installation. We highly recommend contacting us directly as soon as you encounter an issue with one of our products because we are always more than happy to assist in resolving the issues. If you would like to complete some troubleshooting, please reach out to us directly at 866-662-6885, option 1 or send us an email at support@aquasana.com. Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support
We're sorry to hear that you experienced leaking issues with the installation. We highly recommend contacting us directly as soon as you encounter an issue with one of our products because we are always more than happy to assist in resolving the issues. If you would like to complete some troubleshooting, please reach out to us directly at 866-662-6885, option 1 or send us an email at support@aquasana.com. Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: A
from Los Angeles, CA
Verified Purchase:Yes
I used the water filter for everyday drinking water, washing fruits and vegetables, cooking (soups, stocks, boiling, steaming, pan frying, etc.). Every single person that drinks the water straight comments on the taste. I had a water tester come test our water. The water from the aquasana, with filters replaced within that week, showed levels very close to the tap water which is quite bad. The reason I chose this filter is because of how much it filters and the small footprint under the sink. Unfortunately, I now strongly believe it was all false marketing and I feel duped. You truly get what you pay for.
Pros: Small Footprint
Cons: Bad taste, Difficult to install, Uses Lots of Replacement Filters, Water tested close to tap water
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Posted by: Rollarjames
from Hermitage, PA, United States
Verified Purchase:Yes
Was excited to see the results and I could not believe the difference in the taste and no more smell from the city water. Main reason was for making coffee and what a difference...smooth!!
Pros: Clean taste, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
2
Good result didn't last long
on August 20, 2018
Posted by: Calgary
from Calgary, Alberta
We purchased this product through Home Depot. The product was fairly easy to install, and looked very sturdy. The water through the filters tastes good. Unfortunately, after I replaced filters a couple of times, two of the plastic containers that hold the filters, black and yellow ones, started leaking water. I have applied the teflon tape to stop the leakage the first time I noticed. But this time around, no matter how much tape I apply, and no matter how much I tighten, I can't stop the leak completely. It's been just over a year, and I think I am giving up on the product. So I have to give it two stars.
Pros: Clean taste, Good Water Flow, Nice faucet, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Service Team, Aquasana Customer Care, August 22, 2018
We appreciate your feedback and regret any circumstances you experienced with your system. If the sumps were leaking at the seam, it is usually a result of a missing, dislodged, or compromised O-ring.
Aquasana products come with a 1-year warranty, and we are happy to extend that if you are just over the year mark. We have representatives available to assist our customers should they ever need it. Please call us at 866.662.6885 or e-mail support@aquasana.com so we may remedy the anomaly you are experiencing.
Aquasana products come with a 1-year warranty, and we are happy to extend that if you are just over the year mark. We have representatives available to assist our customers should they ever need it. Please call us at 866.662.6885 or e-mail support@aquasana.com so we may remedy the anomaly you are experiencing.
Written by a customer while visiting aquasana.com
Customer Rating
1
Nobody cares to answers my questions
on December 19, 2019
Posted by: Agnes
Somebody from Aquasana contacted me by email (to offer another's Aquasana product) just after our instalation process. I had some questions about the quality of filtered water because we noticed that water is not really "clear", also PPM is not lower that our tap water and our filtered water from our refrigerator. As for today no body cared to answer these questions. Also, Aquasa App DOES NOT WORK! We really not sure if 3 stage max flow filters our tap water correctly.
Pros: Good Water Flow
Cons: Cloudy Water
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com