Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Customer Rating
4
I like that it is a space saver under my sink.
on September 10, 2024
Posted by: Drinks 2 liter/day H2O
from Toledo, Ohio
Verified Purchase:Yes
Having had an under counter water filter for years, I switched brands due to cost of other brand. The Claryum-3 stage is is more simple even though I will need to change filters every 6mos because of smaller size. Again the cost is less with than old brand. The brush nickel matches my existing faucet and looks better.
Pros: Clean taste, Nice faucet, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Response from aquasana.comBy Customer Support, Aquasana Customer Support, September 24, 2024
Thank you for your review! We appreciate you as a customer and your feedback.
Written by a customer while visiting aquasana.com
Posted by: Plumbing Makes Me Feel Ol
from Fort Hood, TX
Verified Purchase:Yes
The installation was straightforward and easy (most difficult part was climbing under the sink for an old guy!) Instructions were easy to follow. The water tastes fine, better than tap water, but not sure I’d go so far as to say delicious. No complaints other than the time it took to get delivered to me (7 days from order to shipping and 3 days more for shipping).
Pros: No odor, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Response from aquasana.comBy Customer Support, Aquasana Customer Support, September 24, 2024
Thank you for your review! We appreciate you as a customer and your feedback.
Written by a customer while visiting aquasana.com
Posted by: J and K
from Ct
Verified Purchase:Yes
Overall, we are enjoying our new water filter. We just had to replace the cartridges and now are experiencing slower fill. Other than that, we wish we would have done this a long time ago. Is there any reason why the filter would be filling slower now after changing the cartridges?
Pros: No odor, Clean taste, Good Water Flow, Nice faucet
Cons: Slow pour
I would recommend this to a friend!
Response from aquasana.comBy Customer Support, Aquasana Customer Support, September 24, 2024
Thank you for your review! We appreciate you as a customer and your feedback.
Written by a customer while visiting aquasana.com
Customer Rating
2
Loved it, but now it’s leaking
on September 21, 2024
Posted by: Tay F
from Denver, CO
We loved the filter. Two issues: (1) the dedicated faucet does not stay tight with the equipment they provided (he paid a professional plumber to install), and (2) after replacing the filters for the first time there is a leak. Now we can’t use our cold water in the kitchen sink at all until fixed. The is the last thing I want to deal with.
Pros: Clean taste
Cons: Difficult to install, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, September 23, 2024
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
Written by a customer while visiting aquasana.com
Posted by: Cool Water 12
from Massachusetts
Verified Purchase:Yes
Had the filtration system installed professionally to avoid any problems from doing it myself. Two of the 3 filter cartridges have been leaking since day one. Research shows that this is a common problem (with the rubber o-rings at the top of the cartridge). I will be in touch with Aquasana to get going on a fix or a refund.
Pros: Clean taste
Cons: Slow pour, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Customer Support, Aquasana Customer Support, October 11, 2024
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
Written by a customer while visiting aquasana.com
Posted by: Michelle Z
from Santa Cruz
Verified Purchase:Yes
So far it seems like a pretty good filter. You get what you pay for. I don’t do much plumbing. The installation instructions weren’t great but I managed to install it myself.
The water now tastes very good. The faucet seems quality.
It did initially leak where it attached to the included faucet! I had to take it all apart again and use super glue to keep a part in place. Once it was back together I only opened the cold water spigot 75 percent. I feel it can’t take full pressure. I leave a clear bin under it and check it regularly to be sure I don’t get a floor again.
The water now tastes very good. The faucet seems quality.
It did initially leak where it attached to the included faucet! I had to take it all apart again and use super glue to keep a part in place. Once it was back together I only opened the cold water spigot 75 percent. I feel it can’t take full pressure. I leave a clear bin under it and check it regularly to be sure I don’t get a floor again.
Pros: Clean taste, Good Water Flow, Nice faucet
Cons: Difficult to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
2
Cheap hose fittings leak
on November 17, 2024
Posted by: No plastic water quality
from Connecticut
In order to get this filter operational I had to buy several after market connectors which cost me more time and money. the compression fittings included leaked as they are cheap and faulty although instructions were followed. Rather than just think about profit margin, aquasana should provide clients with quality push connect fittings like shark bite that are well made and will make install a breeze.
Pros: Easy to clean, Clean taste, Good Water Flow
Cons: Difficult to install, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, November 18, 2024
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please contact us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
If you’re open to discussing your experience further, please contact us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
Written by a customer while visiting aquasana.com
Posted by: Starsky
from Algona IA
Verified Purchase:Yes
The filters and unit are simple to assemble with clear directions to follow. The waterlines and filters do not leak. The water is smooth and clean with no taste and no waiting. I use the water in our humidifier and it does not create a film or grainy buildup on the unit.
Pros: Easy to clean, No odor, Clean taste, Good Water Flow, Durable, Nice faucet, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com