Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,471 Reviews)
Rating breakdown 1,471 reviews
5 Stars
958
4 Stars
316
3 Stars
68
2 Stars
56
1 Star
73
88%of customers recommend this product.
(
941 out of
1,071)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Posted by: JohnA
from Keene, NH
Verified Purchase:Yes
The system seems nice enough, I can definitely taste a difference in tap water verse filtered water, but the middle filter has been leaking since installed. Customer service was great helping me take care of it, however their remedy did not work so now I am waiting for a replacement to come in. I’m sure I’ll enjoy the filter and it’s a good product, I’m just disappointed with the filter issue from the start. The customer service is what gave the product a chance at redemption.
Pros: No odor, Clean taste, Good Water Flow, Easy to install
Cons: Not durable
Written by a customer while visiting aquasana.com
Customer Rating
3
System works, but not without glitches
on December 17, 2022
Posted by: Homeownerparentconsumer
from Kansas City Missouri
I’ve had this system for two years now. Can’t seem to keep it from leaking whenever I change out filters. I’m beside myself at this point wondering what to do next? Do I replace it with a whole new system or keep a bowl under my sink? Yes, I have worked with customer service and tried everything they may suggest. This definitely has not been plug-and-play.
Pros: Clean taste, Easy to install
Cons: Slow pour
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , January 11, 2023
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: MLakeLifeH
Verified Purchase:Yes
It was easy to install and the water tastes great. The flow of water is a lesser pressure than what we had in a previous filter but if we didn't have anything for comparison, I'd be impressed. Overall, we're please and would recommend.
Pros: Clean taste, Nice faucet, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: CWM Hater
from PA
Verified Purchase:Yes
Installing the Claryum system was refreshingly simple. The water tastes great and it is incredibly convenient. The final stage filter does have a very minor leak - I keep an empty can under it to catch the droplets and could probably not look at it for a week and not have to empty the can.
Compared to the beyond-horrendous experience I had with the first iteration of the Clean Water Machine, the Claryum system is exactly what I need it to be. Just be sure that, when changing filters, the rubber gasket rings do not come unseated when pushing the filter up into the housing. This happened many time with the Clean Water Machine and resulted in leaks and damaged filter gaskets. I put a little water on them before I push the filter into its housing so the gasket doesn't get pushed downward out of its groove. I am not entirely convinced that this product will hold up to the test of time, but for the moment it's great.
Pros: Clean taste, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
3
Why haven’t the app been replaced
on January 8, 2023
Posted by: WWW-NJ
from New jersey
I love the filter been using for about 4 years. The original setup have an app to track usage and alert when the unit need changing filter. It has been revoked from the App Store for over 2 years and still no replacement was one of the things that sold me on it.
Pros: Easy to clean, Easy to install
Cons: Slow pour, Filters need replacing too often
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Customer Support, Support Team , February 7, 2023
Hello,
We kindly ask you to discontinue the usage of the Aquasana BLE App. The app is being retired from Apple Store and Google Play due to unresolved compatibility issues with newer technology. Our new mobile website will make it easier to order replacement filters on your mobile device.
If you are actively enrolled in our Water for Life Benefit, your filters will be sent on the recommended schedule for your product.
We apologize for this inconvenience!
-Aquasana Customer Support
We kindly ask you to discontinue the usage of the Aquasana BLE App. The app is being retired from Apple Store and Google Play due to unresolved compatibility issues with newer technology. Our new mobile website will make it easier to order replacement filters on your mobile device.
If you are actively enrolled in our Water for Life Benefit, your filters will be sent on the recommended schedule for your product.
We apologize for this inconvenience!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
2
Great for a year... and then started leaking
on January 15, 2023
Posted by: BeccaAlex
from PIttsburgh, PA
This was great for a year or so, but when we went to change the filter a second time the inlet started leaking. Because it is a press connection it is super weak and can't be fixed. Also -- they keep changing the filter sizes so we really had to finagle a lot in the seond filter change to get the water to flow. (The filter length pushed against the valed between filters, so when it is too short it won't flow between filters) If you want a long project in a year, this is great. Otherwise, maybe find something more sturdy.
Pros: Clean taste, Long lasting filter, Good Water Flow, Nice faucet, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , February 7, 2023
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Warranty on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Warranty on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Hank the man
from Toms River, NJ
Verified Purchase:Yes
The filtered water does taste clean and soothing, very refreshing. The installation was troublesome even for a handyman like myself. Followed the instruction, I had trouble aligning and installing the black filter. When I thought I had it in, it leaks. I came to find out the 2 mating holes in the base unit was 90deg out. Most likely an error at the assembly line. Recommend add to the instructions to check for alignment before installation. See photo. It needs a design change for easier filter replacement. The valve should have been higher to clear the countertop for cleaning.
Pros: Clean taste
Cons: Difficult to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
2
Poor quality of Cartridge Sump
on January 23, 2023
Posted by: Ling
from New York, NY
One of the two connection points in the yellow cartridge broke when I tried to reattach the sump. It wasn't even a strong twist and that connection point just broke. The worst part is that I can't find the replacement part for the sump only.
Pros: No odor, Good Water Flow
Cons: Filters need replacing too often, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , February 7, 2023
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! We are happy to place an order for a replacement housing. For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! We are happy to place an order for a replacement housing. For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com