Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Customer Rating
3
Why haven’t the app been replaced
on January 8, 2023
Posted by: WWW-NJ
from New jersey
I love the filter been using for about 4 years. The original setup have an app to track usage and alert when the unit need changing filter. It has been revoked from the App Store for over 2 years and still no replacement was one of the things that sold me on it.
Pros: Easy to clean, Easy to install
Cons: Slow pour, Filters need replacing too often
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Customer Support, Support Team , February 7, 2023
Hello,
We kindly ask you to discontinue the usage of the Aquasana BLE App. The app is being retired from Apple Store and Google Play due to unresolved compatibility issues with newer technology. Our new mobile website will make it easier to order replacement filters on your mobile device.
If you are actively enrolled in our Water for Life Benefit, your filters will be sent on the recommended schedule for your product.
We apologize for this inconvenience!
-Aquasana Customer Support
We kindly ask you to discontinue the usage of the Aquasana BLE App. The app is being retired from Apple Store and Google Play due to unresolved compatibility issues with newer technology. Our new mobile website will make it easier to order replacement filters on your mobile device.
If you are actively enrolled in our Water for Life Benefit, your filters will be sent on the recommended schedule for your product.
We apologize for this inconvenience!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
2
Great for a year... and then started leaking
on January 15, 2023
Posted by: BeccaAlex
from PIttsburgh, PA
This was great for a year or so, but when we went to change the filter a second time the inlet started leaking. Because it is a press connection it is super weak and can't be fixed. Also -- they keep changing the filter sizes so we really had to finagle a lot in the seond filter change to get the water to flow. (The filter length pushed against the valed between filters, so when it is too short it won't flow between filters) If you want a long project in a year, this is great. Otherwise, maybe find something more sturdy.
Pros: Clean taste, Long lasting filter, Good Water Flow, Nice faucet, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , February 7, 2023
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Warranty on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Warranty on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Hank the man
from Toms River, NJ
Verified Purchase:Yes
The filtered water does taste clean and soothing, very refreshing. The installation was troublesome even for a handyman like myself. Followed the instruction, I had trouble aligning and installing the black filter. When I thought I had it in, it leaks. I came to find out the 2 mating holes in the base unit was 90deg out. Most likely an error at the assembly line. Recommend add to the instructions to check for alignment before installation. See photo. It needs a design change for easier filter replacement. The valve should have been higher to clear the countertop for cleaning.
Pros: Clean taste
Cons: Difficult to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
2
Poor quality of Cartridge Sump
on January 23, 2023
Posted by: Ling
from New York, NY
One of the two connection points in the yellow cartridge broke when I tried to reattach the sump. It wasn't even a strong twist and that connection point just broke. The worst part is that I can't find the replacement part for the sump only.
Pros: No odor, Good Water Flow
Cons: Filters need replacing too often, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , February 7, 2023
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! We are happy to place an order for a replacement housing. For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! We are happy to place an order for a replacement housing. For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Bye to forever chemicals
from Boston
Verified Purchase:Yes
Purchased the 3 phase, under the sink system. Filter installation was very easy. I had to drill a new hole for the faucet but very straightforward. I would give 5 stars if the quality of the new faucet was a bit more sturdy. I’m afraid to turn it or bump it as if feels like it will break off. The install of the filters very easy. Best of all, the water tastes fantastic! I would recommend buying your own faucet that’s built a bit better. But time will tell if it lasts.
Pros: Clean taste, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Xxxxxx
from Florida
Verified Purchase:Yes
The installation process was problematic. The fittings are plastic and kept leaking. Had to purchase brass fittings to stop the leak.
Cons: Difficult to install
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, March 2, 2023
Hello,
We’re sorry to hear that you experienced with installation! If you ever wish to get further assistance from us or experience issues with your system in the future, please do not hesitate to reach out to us at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST, or email us at support@aquasana.com. We would be more than happy to assist as best as possible!
-Aquasana Customer Support
We’re sorry to hear that you experienced with installation! If you ever wish to get further assistance from us or experience issues with your system in the future, please do not hesitate to reach out to us at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST, or email us at support@aquasana.com. We would be more than happy to assist as best as possible!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: PDMo
from Pasadena, CA
Verified Purchase:Yes
Was looking for something to replace our reverse osmosis system and this one was recommended. Parts did not fit, had many serious leaks. Had to call a plumber to have it fixed. Water smells better than tap water but doesn't taste all that great.
Pros: No odor, Nice faucet
Cons: Slow pour, Difficult to install
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, March 2, 2023
Hello, We’re apologize for the issues you have experienced with your system, we would love the opportunity to resolve this and assist in any way that we can! Please reach out to us at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST, or email us at support@aquasana.com.
-Aquasana Customer Support
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Allyn
from Harrisburg, Pennsylvania
Verified Purchase:Yes
We are using and enjoying our counter top 3 filter system. After a hole was cut by the granite company my husband had it installed under the sink in 20 minutes. Takes up minimal room. We are very pleased and have peace of mind
Pros: No odor, Clean taste, Long lasting filter, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com