Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Posted by: Yana Chicago
from Chicago
Verified Purchase:Yes
Love this filter system, installation was very easy!
Pros: Easy to clean, No odor, Long lasting filter, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Zach GL
from California
Verified Purchase:Yes
Really like the flow rate and it looks great. Only complaint so far is that it took awhile for the filters to clean out so they don’t add a chemical taste. It says 10 min to clean out, I think it was closer to 20. We’re in California so we tried to save the water for our garden as best we could but it was a little annoying.
Now we’re quite happy with it though & glad we made the purchase!
Pros: Good Water Flow, Nice faucet
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Wes0109
from Charlotte NC
Verified Purchase:Yes
Installation was very straight forward, and the faucet works great. Water tastes fantastic, and is safe for our family’s consumption. Only reason this isn’t 5 stars is that I ordered the brushed nickel finish and had chrome delivered.
Pros: Clean taste, Long lasting filter, Nice faucet, Easy to install
Cons: Slow pour, Not durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: SunnyDenver
from Denver CO
Verified Purchase:Yes
The water tastes so much better! It was easy to install. The delivery was fast. Looks neat under the sink.
Pros: No odor, Clean taste, Long lasting filter, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: JohnA
from Keene, NH
Verified Purchase:Yes
The system seems nice enough, I can definitely taste a difference in tap water verse filtered water, but the middle filter has been leaking since installed. Customer service was great helping me take care of it, however their remedy did not work so now I am waiting for a replacement to come in. I’m sure I’ll enjoy the filter and it’s a good product, I’m just disappointed with the filter issue from the start. The customer service is what gave the product a chance at redemption.
Pros: No odor, Clean taste, Good Water Flow, Easy to install
Cons: Not durable
Written by a customer while visiting aquasana.com
Customer Rating
3
System works, but not without glitches
on December 17, 2022
Posted by: Homeownerparentconsumer
from Kansas City Missouri
I’ve had this system for two years now. Can’t seem to keep it from leaking whenever I change out filters. I’m beside myself at this point wondering what to do next? Do I replace it with a whole new system or keep a bowl under my sink? Yes, I have worked with customer service and tried everything they may suggest. This definitely has not been plug-and-play.
Pros: Clean taste, Easy to install
Cons: Slow pour
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , January 11, 2023
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: MLakeLifeH
Verified Purchase:Yes
It was easy to install and the water tastes great. The flow of water is a lesser pressure than what we had in a previous filter but if we didn't have anything for comparison, I'd be impressed. Overall, we're please and would recommend.
Pros: Clean taste, Nice faucet, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: CWM Hater
from PA
Verified Purchase:Yes
Installing the Claryum system was refreshingly simple. The water tastes great and it is incredibly convenient. The final stage filter does have a very minor leak - I keep an empty can under it to catch the droplets and could probably not look at it for a week and not have to empty the can.
Compared to the beyond-horrendous experience I had with the first iteration of the Clean Water Machine, the Claryum system is exactly what I need it to be. Just be sure that, when changing filters, the rubber gasket rings do not come unseated when pushing the filter up into the housing. This happened many time with the Clean Water Machine and resulted in leaks and damaged filter gaskets. I put a little water on them before I push the filter into its housing so the gasket doesn't get pushed downward out of its groove. I am not entirely convinced that this product will hold up to the test of time, but for the moment it's great.
Pros: Clean taste, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com