Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,471 Reviews)
Rating breakdown 1,471 reviews
5 Stars
958
4 Stars
316
3 Stars
68
2 Stars
56
1 Star
73
88%of customers recommend this product.
(
941 out of
1,071)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Posted by: Three dogs
from Norton Massachusetts
Verified Purchase:Yes
We love our new water filter. We purchased it because it was one of two filters that could address the issue our town water has. It was easy to install as we were replacing an old filter. Our water tastes fantastic now.
Pros: No odor, Clean taste, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Seymour350
from Springfield, MA
Verified Purchase:Yes
The first one that we got leaked out of the top. They trouble shot it over the phone and had us send it back and sent us a brand new one. It was easy to install and the second one was perfect.
Pros: Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Anonymous
from Carson Valley NV
Verified Purchase:Yes
Out of the box, the filtration system only passed water a literal trickle. The problem, the actual filters in the filter cylinders are not long/tall enough to cause the valve at the top of each cylinder to open properly. Aquasana support is as useless as it comes. I found a hack to get the system working properly on the Internet. Once working, the water tastes very clear. Will I be recommending this faultily manufactured product to friends and family...that's a hard no.
Pros: Clean taste, Easy to install
Cons: Slow pour, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , August 1, 2022
Hello,
Thank you for your review. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Thank you for your review. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Isaac r
from Peoria, IL
Verified Purchase:Yes
I really like my new 3 stage filter. I guzzle tons of water every day. Having water come out so clean and refreshing every time without having to refill anything is super satisfying. I don't have a lot of counter space. Getting the water I need for cooking, coffee, or my personal bottle filled up before I leave for work is great for me and my kids.
Pros: Clean taste, Durable, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
4
Go with the two stage system in my opinion....
on March 12, 2022
Posted by: John2000
from New Jersey
Go with the two stage system...I had for years with no problem and is easier to install in cramped under the sink locations versus the bulky three stage...
Pros: No odor, Clean taste, Long lasting filter, Good Water Flow
Cons: Not durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Fast Eddie
from Land O Lakes Florida
Verified Purchase:Yes
System is great. Very easy to hook up and no leaks. Problem is remembering i dont need to open bottled water. I can finally drink water from the faucet
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
Low flow rate and leaking manifold
on April 3, 2022
Posted by: Need a better product
from Marlborough, MA
Had this product for around 10 years and continuously fought with low flow rate and leaking manifold. Had the manifold changed 2x and flow rate continued to decline. Was advised to hack the filter housing with rubber washers or unseat the filter housing with 1/4 turn. Shouldn't have to do any of these things. Finally canceled my water subscription and went with reverse osmosis.
Cons: Slow pour
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 30, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits.
Please give us a call at 866.662.6885 if you want to reconsider trying Aquasana water filtration products in the future.
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits.
Please give us a call at 866.662.6885 if you want to reconsider trying Aquasana water filtration products in the future.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Kajw
from PA
Verified Purchase:Yes
Like the ease of use, but not real happy with the taste of the water out of the faucet. It improves after refrigeration.
Pros: Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com