Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,471 Reviews)
Rating breakdown 1,471 reviews
5 Stars
958
4 Stars
316
3 Stars
68
2 Stars
56
1 Star
73
88%of customers recommend this product.
(
941 out of
1,071)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Posted by: SG731
from TN
Verified Purchase:Yes
Overall I am very pleased with my choice to purchase the 3 Stage Max Flow system. Order process very simple once I determined what system I needed, and the installation was just as easy. Probably took me 1 hour and I’m no plumber. I would have given the system 5 stars considering I am pleased, but I was expecting to have better water pressure. Everything seems correct, no bubbles or air in flow but it’s a slow flow of water. We use for drinking and to fill coffee pot, as well as cooking so just takes a little getting use to.
Pros: No odor, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: JAC P
from New England
Verified Purchase:Yes
I was researching at home water dispensers when I started to see that everyone was so relieved to move to a filter. So glad we read ahead and went right to this approach. It was tough going getting through the quartz countertop. After a broken bit, my husband did it!
Pros: No odor, Clean taste, Good Water Flow, Nice faucet
Cons: Difficult to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: EllieMae
from Mid Missouri
Verified Purchase:Yes
We are remodeling. The Aquasana has not yet been installed. We have the counter top type and like it very much.
Pros: Easy to clean, Clean taste, Durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Unenthusiastic about Aqua
Verified Purchase:Yes
It doesnt work at all. I checked online and found out i am not the only one having issues. I havent had the time to call customer service yet.
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , August 1, 2022
Hello,
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please contact us with your customer and purchase order information, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please contact us with your customer and purchase order information, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: Dutchman63
from Minnesota
Verified Purchase:Yes
Installation was straight forward. One of the filters was defective, but your customer support helped me diagnose the issue and promptly sent me a replacement.
We are very satisfied with this system and your company!
We are very satisfied with this system and your company!
Pros: Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Response from aquasana.comBy Aquasana Customer Support, Support Team , August 1, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits.
If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits.
If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Customer Rating
5
Overall impression of Aquasana under-sink filter
on January 17, 2022
Posted by: Get the Lead Out
from Illinois
Verified Purchase:Yes
We are very satisfied with our new under-sink filter. It is working very well. The installation was a little more difficult than the online video and printed instructions implied, but that was not because of the Aquasana product itself. Our kitchen sink has two large basins and a garbage disposal on one drain. Installing the Aquasana faucet was the most difficult part of the installation due to having to reach around so much sink hardware.
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Jfcl
from Massachusetts
Verified Purchase:Yes
We purchased this unit to reduce the PFAS present in our water. I can't tell if it is, but it sure gives us peace of mind. The installation was easy with the parts provided. We replaced the unused soap dispenser in our sink deck with the Aquasana faucet. The chrome finish matches our chrome faucet.
The only thing that could make the faucet better is to be able to adjust the handle position. As it comes, the handle is very close to the deck when closed. I'd like to be able to have it more horizontal when off.
The only thing that could make the faucet better is to be able to adjust the handle position. As it comes, the handle is very close to the deck when closed. I'd like to be able to have it more horizontal when off.
Pros: Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Ha Thu
from Mount Dora, Fl
Verified Purchase:Yes
very happy with this 3 stages filter system, water taste as good as store bought bottle
Pros: Clean taste, Good Water Flow
I would recommend this to a friend!
Written by a customer while visiting aquasana.com