Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Posted by: JeanB
from Mount Laurel, NJ
Verified Purchase:Yes
I absolutely love my Aquasana 3-Stage under counter filter! I've been buying bottled water for years and was looking for a more sustainable and cost friendly solution. Not only is it reasonably priced, but most importantly the water tastes super clean and delicious. It really makes drinking water more frequently easy!
Pros: Clean taste, Good Water Flow, Nice faucet
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Mel T
from CA
Verified Purchase:Yes
I love this filter. My husband was installing it and got a phone call so I took over with my 10 year old. We got it done in about an hour including drilling the hole in the top of the sink. We read the instructions and also watched the video. I thought it was pretty easy. We monitored for leaks for a few days.
The water is excellent. We could actually SMELL a difference with our blind taste test. The aquasauna water tastes like nothing. I am very pleased with this system. The brushed nickel matched our existing sink well. I use the water for drinking, cooking, coffee etc.
The water is excellent. We could actually SMELL a difference with our blind taste test. The aquasauna water tastes like nothing. I am very pleased with this system. The brushed nickel matched our existing sink well. I use the water for drinking, cooking, coffee etc.
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: BobbyM
from Boston MA
Verified Purchase:Yes
So far this filter system has made my city water chlorine smell and taste disappear by about 95% so I am very pleased with the results , i do wish the the inlet and outlet line for the water would would have line the Indicates exactly how far you need to push in to prevent leaks otherwise is great
Pros: No odor, Clean taste, Good Water Flow, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Code 3
from Mineral Bluff Ga
Verified Purchase:Yes
Very much , easy install
Not buying bottle water anymore
Not buying bottle water anymore
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
1
Product leaks over time
on November 11, 2021
Posted by: Flippy
from Washington, DC
I've had this filter system for 4 years. The water quality is great. The problem is leakage of the cartridges and manifold. The cartridges that the filters insert into eventually burst. Definitely install a leak detector, otherwise you may wake up to a flooded home. I've replaced the cartridges and manifold, which has also leaked multiple times. The units are plastic, and fail over time
Pros: Clean taste, Easy to install
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
4
Good but leaks
on February 18, 2022
Posted by: B9ian
Would rate 5 if it didn’t leak. Leaked when installed so spend a significant amount of time to position just right so doesn’t drip. 6 months later I changed the filter - now the filter leaks and either need to buy a new unit or figure out if there is a replacement piece availability’s (doesn’t look like it based on website)
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Clogs up, doesn't work
on April 23, 2022
Posted by: Water fan
Install went fairly quickly. Water tasted great! For one week... Then it clogged and hasn't worked since. I've tried several solutions based on the feedback from community. Apparently this is a fairly common issue. Unfortunately nothing has worked.
Cons: Slow pour, Not durable
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 30, 2022
Hello,
Thank you for your review. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Thank you for your review. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com
Posted by: x1x2x3
from chicago
Verified Purchase:Yes
i wrote explaining i had no instructions.
the expensive faucet filter i bought will not fit my counter as i'd have to drill a hole through the granite. it is unusable at this point. please cancel my auto-refills.
the expensive faucet filter i bought will not fit my counter as i'd have to drill a hole through the granite. it is unusable at this point. please cancel my auto-refills.
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Support Team , July 29, 2022
Hello,
Thank you for your review. We would love the opportunity to make things right! Please PM us and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com. We look forward to hearing from you.
-Aquasana Customer Support
Thank you for your review. We would love the opportunity to make things right! Please PM us and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST or email us at support@aquasana.com. We look forward to hearing from you.
-Aquasana Customer Support
Written by a customer while visiting aquasana.com