Customer reviews from aquasana.com
Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Average customer rating
4.4
(1,453 Reviews)
Rating breakdown 1,453 reviews
5 Stars
951
4 Stars
313
3 Stars
67
2 Stars
54
1 Star
68
88%of customers recommend this product.
(
932 out of
1,057)
Customer Reviews for Aquasana - OptimH2O Reverse Osmosis + Clayrum 3-Stage Under Sink Water Filter System with Dedicated Faucet - Chrome
Customer Rating
5
Clear and tasty water!
on June 8, 2020
Posted by: NYC Clean and Healthy
from Brooklyn, NY
I had my super install and he said that it was easy work. He liked it so much that he is planning to purchase one! I think NYC water is fantastic but this filter adds an extra boost of clean. I love it!
Pros: No odor, Clean taste, Nice faucet
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Customer Rating
3
Just another water filter
on June 25, 2020
Posted by: Finman
from Nevada
This system is just another water filter. The faucet is a bust. The nozzle is too straight down, not allowing you to set a container in the sink to fill. You have to hold everything to fill. Also the new filters do not include new O-rings. Eventually they will start leaking. The water flow is terrible. Take forever to fill a glass or container. The plastic tubing concerns me that it will eventually fail or leak.
Cons: Slow pour, Filters need replacing too often, Difficult to install, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting aquasana.com
Customer Rating
1
Second time cartridge sump busted
on July 12, 2020
Posted by: Lennyjack
from OH
2nd time a cartridge sump busted. Much water damage. No reply from Aquasana, like before. Had just received replacement cartridges a few days before. Filter warning light did not come on. BEWARE AQUASANA
Pros: Clean taste
Cons: Slow pour
No, I would not recommend this to a friend.
Response from aquasana.comBy Aquasana Customer Support, Aquasana Customer Support, July 24, 2020
Thank you for reaching out! We apologize if our service did not meet your expectations, and we appreciate you taking the time to share your concerns!
We would love to transfer this to a team specialist who is best-suited to answer any questions or concerns you may have.
Kindly email us directly at support@aquasana.com or contact us directly at 866-662-6885, Monday thru Friday from 8am-6pm CST, and weekends from 9am-5pm CST.
Thank you,
Aquasana Support
We would love to transfer this to a team specialist who is best-suited to answer any questions or concerns you may have.
Kindly email us directly at support@aquasana.com or contact us directly at 866-662-6885, Monday thru Friday from 8am-6pm CST, and weekends from 9am-5pm CST.
Thank you,
Aquasana Support
Written by a customer while visiting aquasana.com
Posted by: CrdPly
from Northern Virginia
Verified Purchase:Yes
I absolutely love Aquasana. Great product! Easiest Install. Great tasting water. It was the water pressure flow that sold me on Aquasana. I had an under the sink water filter before, but it was dreadfully SLOW. I just couldn't take it anymore. The Aquasana pours out like a water socket should, and I'm so happy now. They have great customer service, too!
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: FineDiner
from White Plains, New York
Verified Purchase:Yes
Great clean tasting water! easy installation. great value added to our Kitchen.
Pros: No odor, Clean taste, Easy to install
Cons: Slow pour
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: JoshH
from New York
Verified Purchase:Yes
After moving we bought another under sink. This time high flow. Well worth it. Plumbed for both the sink spigot and the fridge (ice tastes great!) We’ve had Aquasana for over five years now and it is strong value for our family.
Pros: No odor, Clean taste, Good Water Flow, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Ronman243
from Maine
Verified Purchase:Yes
Water taste good. Instalation was easy with all required hardware. Faucet itself is a bit on the cheap side and feels like it could break anytime.
Be very careful not to catch the very skinny spout with a dish or pot...
The metal sink cover that goes between the faucet base and sink is thin, sharp, cheap and barely....i mean just barely covers the hole it goes through in the sink. Alignment was a nightmare.
It definitely does not cover any old scratches...
Water taste great filtered through the Chinese made filters.
Be very careful not to catch the very skinny spout with a dish or pot...
The metal sink cover that goes between the faucet base and sink is thin, sharp, cheap and barely....i mean just barely covers the hole it goes through in the sink. Alignment was a nightmare.
It definitely does not cover any old scratches...
Water taste great filtered through the Chinese made filters.
Pros: No odor, Clean taste, Good Water Flow
Cons: Not durable
I would recommend this to a friend!
Written by a customer while visiting aquasana.com
Posted by: Mikey I
from Milton, DE
Verified Purchase:Yes
I have been an Aquasana customer for a number of years now. I recently decided to upgrade my under counter system from a simple two stage to a Max Flow 3 stage. The increase in flow was quite noticeable! After installation I noticed a slight leak coming from the connection between the cartridge and the receiver unit on two of the cartridges. I contacted customer service who advised me to shut off the waterflow immediately. She then stated she was sending out two new replacement parts for the filters. Upon receiving them I replaced the new filters into the receiver and the problem was solved!! The customer service was knowledgeable and excellent!! I look forward to many more years using the automated filter replacement program. It's the best reminder that it's time to replace the filters!!! :-)
Pros: Easy to clean, No odor, Clean taste, Long lasting filter, Good Water Flow, Durable, Nice faucet, Easy to install
I would recommend this to a friend!
Written by a customer while visiting aquasana.com